Customer did not leave a comment.Laura A.
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Catherine G.
Clean windshield a inside and outbarbara G.
Excellent in every way. Easy.chad C.
I think you guys could use having one more van handy. Otherwise, appreciate your friendly service and ability to adapt!Adrian A.
Dont changececilia A.
You can be available during your advertised business hours. You can pick up the phone when a customer is trying to contact you. You can empty your voicemail inbox so people can leave messages for you since they obviously cannot reach you. You can make your location easier to access and get out of if someone drives in, finds that you're unavailable and has to get out. There is no easy way to get out of your site. How is one supposed to do business with you with all of these factors present?!Aditi P.
Personnel need to be there or at least answer the phone.....cannot complete online return as NO Internet service was available unless you use an UNSECURED piggy back off someone local. U-haul needs to print a phone number on the contract for their home office for these issues. Highly unsatisfied for a 1-day $295 rental. USN retired.Roxanne R.
Could not get ahold of anyone here for 2 days. Finally dropped it in the self return. Signal was bad and took a long time to get through the process on cell phone.Caitlin R.
I drove several miles out of my way because Local UHaul was not open. Needed help taking trailer off tow hitch as well .David F.
Customer did not leave a comment.Joseph Scott P.
Customer did not leave a comment.Joshua S.
Provide help with putting the uhaul on the hitch. Great otherwise!Brody R.
Customer did not leave a comment.david G.
Customer did not leave a comment.Patricia D.
Customer did not leave a comment.Gilles L.
Customer did not leave a comment.luiz Marcello S.
Customer did not leave a comment.Joseph P.
I was hesitant to use this location due to a low average score. We were in a pinch for a 2nd trailer and were able to get one here. Everything went very well, trailer was perfect and the service was excellent. I will make this my first stop the next time I need a UhaulDavid H.
I was supposed to pickup at the mobile station where we always have. Usual moved me to this jackass who doesn't show up, trailer is covered in 12 inches of snow, no one answers the phone. I ended up finding a giant lead pipe to help me get it on the ball of my truck and a shovel. It took me about two hours to dig the uhaul out while I was paying movers at my house waiting on me.Michael C.
To start there was a sign on the door to call him. Then I had to wait for him. Then he would not even assist me with hooking up the trailer to my vehicle. Then the trailer did not have the wiring so I had to use one off a different trailer as I could not find the guy again. Completely terrible experience.Vincent K.
Quick and easy. They had staff available to load the trailer on and out I went!Mark M.
Customer did not leave a comment.Tamara S.
I picked the truck up on a frigid morning.Peter Gailor had my rental vehicle running and all warmed up , waiting for me. The service was courteous and things went smoothly. This uhaul vendor was a pleasure to deal with. Thank you Gailor Landscaping!Bob G.
I thought we were getting a Uhaul for $155, which is what the website says, plus minimal insurance. We were billed over $234. NOT OKAY. No one is happy with UHAUL's new "streamlined" way of doing business. Honesty and integrity are still valued in society.Birgitta M.
There was a power outage on the day I needed the truck. When I went to pick up the 29.95 truck no one was there. I was stuck with hired movers and no moving truck. I had to scramble to find another location. They only had a 19.95 truck available. Horrible experience. 1800 go uhaul had long wait. Terrible experience.TIFANY T.
Customer did not leave a comment.Mark V.
I prepaid for utility dolly and appliance dolly but appliance dolly wasn't available and I wasn't refundedJamie H.
Customer did not leave a comment.brenda A.
Customer did not leave a comment.reane J.
Customer did not leave a comment.Tylan N.
I paid for an appliance hand truck and a dozen blankets. None of which I got. Truck handled well. Just want a creditJOSEPH M.
Customer did not leave a comment.Greg G.
We specifically requested a uhaul in Glens falls. We were forced to travel about 20 miles out of our way, and we were forced to pay for it! Uhaul also expected us to travel an hour back and return the uhaul, and you were going to charge us another $25 for that!!Joshua R.
Customer did not leave a comment.brayden B.
Customer did not leave a comment.Claudio B.
Nothing - Perfect!Joanne D.
Customer did not leave a comment.Joan P.
Small lotEric W.
Customer did not leave a comment.John L.
Customer did not leave a comment.Neil C.
Sure the place was fine. But I go sent an email saying they needed to change my place of pick up of a van. Which is rediculous it was way out of my way and I had to pay the mileage to go pick up and drop off. ?? Shouldn't have had to wasn't my choices of pl e to get van. I'm not happy and will use a diff rental place from now onMarie G.
Customer did not leave a comment.tracy C.
The most harrowing and demoralizing uhaul experience of my life. To make a long story short, it involved me standing in the dark in the parking lot for three hours begging uhaul employees to stop transferring me, putting me on hold, etc and one person actually did call me back when I asked them to and I finally got the van but by then it was too late to pack up for the event I had to work the next day. I returned the truck early. People? Get human. Stop telling people to â€œgo onlineâ€ when I'm talking to you on the phone. Express pickupbus not well coordinated st all. I asked To not be charged for day 1 since I couldn't pick up the truck till almost 11pm. Uhaul kept expiring my reservation and I kept having to call in, being on hold over and over and over. Stop expiring people's reservations!Lauren K.
Customer did not leave a comment.Patrick S.
UHaul company itself was difficult to deal with; reservation terms were given over phone and then at end of contract those agreed terms were not followed therefore We were charged extra. This is not fault of the company licationit was picked up at; it is miscommunication at uhaul and computer issue. We will bring this to attention of several to get this straightened out. When you call the 800 Uhaul number you are just placed on hold for a very long time. I've called five times and held over 15 mins. Ridiculous.JEFF P.
It took over 30 minutes to get out of there. He needed 2 personal references, then wanted to charge me $25 for the insurance when I had been quoted $16 online. And he wanted a registration number for the vehicle that I was towing! What difference does that make? Then after typing all my info into the computer, he had to call someone and give them all that info over the phone. I've rented $50,000 vehicles with less hassle.!MIchael C.
Customer did not leave a comment.joe M.
Customer did not leave a comment.Norine L.
It took 40 minutes to get the truck through the phone. I think it was because the WiFi was in a poor areadoris G.
Customer did not leave a comment.Ivan N.
Customer did not leave a comment.Donna W.
Customer did not leave a comment.Regina E.
Cole, the person at this location, was very helpful, esp considering that UHAUL sent us to his location unexpectedly after the proprietor at the first location failed to show up. But UHAUL had not supplied this location with dollies or pads. Also, the driver's side windshield wiper snapped off later that night when I was driving on the highway in rain and sleet, causing a dangerous situation and considerable stress.Julia R.
Customer did not leave a comment.cory M.
Owners are very nice and helpful peoplecory M.
Customer did not leave a comment.Tricia M.
Customer did not leave a comment.CHRISTOPHER C.
Great Job! ThanksFloyd F.
Customer did not leave a comment.Paula C.
Customer did not leave a comment.Charles R.
Customer did not leave a comment.DUNCAN E.
Customer did not leave a comment.Russell B.
Great experience. Needed to call Uhaul before and everyone spoke with was knowledgeable and helpfulJames J.
Customer did not leave a comment.James C.
Had to drive 1 hour to pick up no straps or cart as asked had to go to another place to get cart and then go buy straps none at the location. I asked for these to be with the truck now bring charged for extra milage.Kathleen P.
Was not open when truck returnedmary lee I.
Customer did not leave a comment.Jeffery C.
Great service and communication.benal R.
I demand you reimburse my debit card the $26.00 you over charged for the rental. The staff at Gailor Landscaping are theives, I asked repeatedly if I was being changed the price of a 15 foot rental, which is what I had reserved but did not receive. Veronica assured me the charge was correctly priced for the 10 foot truck. I came home and checked online the 10foot truck charge is $131.00, I was charged $157.00...the over charge is to be credited to my account by end of business day 7.5.2018 or I WILL PROCEED with legal action. Awful business partners at this locationAnne Marie F.
Owner was pleasantly helpful on all my questions.CANDICE B.
Mr. Gailor was most helpful. Will use againJohn H.
Customer did not leave a comment.MICHELE A.
Customer did not leave a comment.MICHAEL P.
Customer did not leave a comment.Dennis O.
Customer did not leave a comment.Sean H.
Great to work with!STEPHEN J.
Great to deal with and now my 1st choice to rent from!STEPHEN J.
Make my day easier. Great people thereAlexander D.
Customer did not leave a comment.claire E.
Poor wifi prevented online checkout-checkin. And they overcharged for gas usage, when contract did not cover gas usage, just mileage. I felt ripped off.Martin E.
Customer did not leave a comment.ADRIANA C.
Great experience. Will use this location every time for my moving requirements.Craig G.
The pick up location staff was wonderful and tried their best to help me out of a bad situation. However, your scheduling dept screwed up big time because my 5x8 trailer was not at this location. It was at another location 45 minutes AWAY!!. I had movers waiting to move my daughter's belongings that I was paying by the hour with no trailer! To resolve the problem I had to rent a truck that cost 3times the money because I had to do a complete round trip, as I had no way of getting back home. I have repeatedly asked for the district manager or someone at Uhaul to contact me about this and not a single response so far and it's been 1 month! All I am asking for is half the mileage to be refunded. This was NOT my mistake, it was Uhaul s mistake! I need to rent another trailer in the next 30 days, how do you intend to fix this?!!Elizabeth M.
Customer did not leave a comment.christopher E.
Customer did not leave a comment.Ed B.
Peter was exceptionally helpful. Great location, excellent customer service.sue D.
Small, no packing boxes, but fine for our needs and the owner/ person helping us was helpful and friendly.stephanie L.
Service was great. Pickup was quick and easy. Well informed.Lisa S.
Excellent servoceGLENN W.
Customer did not leave a comment.Tammy B.
Customer did not leave a comment.Emily B.
Customer did not leave a comment.LAURA G.
Leave the keys where you tell the customer they will be. I read online they would most likely be under the driver seat. I called to confirm this as we had a very tight deadline and was assured they would be there. They were not and we had to wait half an hour and call for help to bring the keys in. Just a waste of very valuable time in our tight deadline unfortunately that made for less than a pleasant start with the company.Nathan J.
people were very helpful and pleasantCharles G.
I requested a truck for pick up from a site within walking distance from my apartment in Ballston Spa NY. Two days before pick up planned, called by U_Haul and told had to go across Saratoga Springs to this site to pick up unit, had to be done a day ahead of schedule (I had to take time from work) and had to pick up before 4PM. Had to get someone to drive me to location, which is NOT readily identified from street. Not convenient. While truck was there, found out after driving off lot that 12V power connection on driver side did not work, Both side doors had to be slammed excessively to close, and truck shook violently any time slowing done at about 40 MPH while on a downward slope. U-Haul did allow for some extra miles(30) and an extra rental day for no additional cost, but whole pick-up circus not customer friendly.Robert H.
Love it what a great smooth experience I would definitely use U-Haul again in the future 100%.Robert M.
Customer did not leave a comment.Janine F.
Customer did not leave a comment.Phillip T.
Customer did not leave a comment.GLENN W.