I will not use u haul anymore you never have trucks available I reserved a truck 3 weeks in advance and the day before I was moving I get a call no equipment we can send you to another location which is out of my area and in a bad neighborhood
Michelle V
Customer Reviews for Galeria Furniture And Mattress
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I reserved a truck in person at the U-haul moving and storage 4200 w Jefferson Street Joliet,IL. Even though the truck was there they changed the pickup location to this place. I specifically requested an 8:00AM pickup. I received a phone call telling me my pickup location had changed. When I went to the new location it didn't open till 10:00AM. The online check in process was terrible! Nothing but problems wasted 45 minutes in the parking lot. Then when I returned for drop off they wanted me to do online checkout! There were 2 employees that weren't busy. I refused the online return process and made the employee do her job. Customer service was terrible not sure if I would do this again.
BRIAN LI was originally supposed to return it to a U-Haul location however, the employees at that location turned me down and told me they could not help me and then I would have to go to the gallery of mattress store when I went to that store they were initially unsure what to do because they already had their one truck in stock that they usually keep on hand. They quickly contacted their manager to do to get direction for what they needed to do and were able to assist me perfectly unlike the U-Haul location in Joliet.
Kevin CThe truck was very bumpy and dirty, it also turned off 5 times between the traffic with the risk that it would have an accident and put my life in danger and when I returned it the managers of the business where I rented it only said that someone had happened to him the same thing but when they gave it to me they didn't say anything and that's very bad
DANIEL HThe u haul was a little loud and need new shocks
James aMy pads and dolly I ordered were not in the truck like they said they would be, so I had to do the move without them. But they told me I would get a refund for those items so I am just waiting for that and hope it comes in! Other than that the truck was clean and ready to go.
Jordan VThe inside of the truck was dirty we had sweep and mop before we put our things in
Paul BLocation was fine. There were many problems with the app for picking up and returning the vehicle.
Michael TI live about 20 miles away and had a location scheduled there until Uhaul changed me to this location. I had to drive an additional half hour each way to pick up the truck. Customers service initially said I would get a $50 credit, but when I paid that never happened so I had to call and file a complaint to get the credit.
Christopher KWe were in and out in 10 minutes. Very pleasant transaction.
Janice jNo improvement needed. The lady's where very helpful and quickly assisted me. The whole process was very smooth.
Jhyre SUhaul didn’t have gas. I filled it up left it with what it started with then got charged for gas on top of it all.
Jeffrey BI was charged for 1280 miles when I told them it would be less than 600 miles. I waited an additional 20 minutes thinking they were fixing it, only to be charged the same price. I thought that when I dropped it off and the actual miles were recorded that I would receive the difference back, but I was still charged $640 too much. I used U-haul several times, but never again.
JASON F