Customer Reviews for G&M Self Storage
(U-Haul Neighborhood Dealer)

499 reviews

7523 Woodman Pl   Van Nuys, CA 91405

(747) 233-2000

Location Hours

  • Mon-Sat: 8 am - 6 pm
  • Sun: 10 am - 4 pm

Services at this Location:

Contact Us

(747) 233-2000

7523 Woodman Pl
Van Nuys, CA 91405

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 6 pm
  • Sun: 10 am - 4 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great experience!

WILLIE B. 
Rating:
5.0

None, it was the best I came to so far. Alberto was very professional and walked me through the renting process, which made it simple for me. Excellent customer service!

PAULO G. 
Rating:
5.0

Customer did not leave a comment.

Christopher G. 
Rating:
5.0

Sería excelente que se restarán las unidades por 48 horas o mas..

CRISANTO C. 
Rating:
5.0

Thank you guys for helping me at a difficult time..I was able to get a storage with no probl and you guys were always patience and work with me.

DIANA S B.  |  Overall Experience 
Rating:
5.0

everything's fine

ROBERTO G. 
Rating:
5.0

Customer did not leave a comment.

ESTEVAN S. 
Rating:
5.0

Customer did not leave a comment.

KESTUTIS S. 
Rating:
5.0

Nothing! You have an excellent staff

ARNOLD B. 
Rating:
5.0

the girl and guy i spoke with are very helpful and repectful tge way they talk. too bad that i did not ask their name. it happens april 30 saturday.they need this person like this ,the guy even called me about information to drop off the truck

Lester Q. 
Rating:
5.0

Customer did not leave a comment.

Lee A. 
Rating:
5.0

Customer did not leave a comment.

Aram B. 
Rating:
5.0

Everything smooth and according to plan… quick simple n easy

Kim D. 
Rating:
5.0

Customer did not leave a comment.

kelly R. 
Rating:
5.0

Service was GREAT. My move went off without a hitch. Facility was clean and had great security (doors, elevators, etc. Personnel was nice and friendly as well as helpful. I will HIGHLY recommend U-Haul !!!

Mary Ann R. 
Rating:
5.0

Customer did not leave a comment.

RENE M. 
Rating:
5.0

Everything ok, very fast service in-and-out, trailer dolly like new, friendly staff

CIPRIAN F. 
Rating:
5.0

Customer did not leave a comment.

AYLER Y. 
Rating:
5.0

Customer did not leave a comment.

NICOLAS G. 
Rating:
5.0

Both gentlemen helping me were exceptional! Great service!

DAVID W. 
Rating:
5.0

Customer did not leave a comment.

Milton G. 
Rating:
1.0

The customer service was adequate. It's the company U-Haul in general that I will not recommend due to the poor technical support provided to staff. I visited three different locations because dispatch operators had listed these locations as having the equipment I needed for my move. Yet when I arrived at said locations, they did not have the equipment that was listed in inventory for dispatch. Terrible overall experience. What should have taken an afternoon, took an entire day of frustrating running around. I will not recommend U-Haul to any of my friends.

ROY C. 
Rating:
5.0

Customer did not leave a comment.

RACHEL P.  |  Overall Experience 
Rating:
5.0

Fast and simple service

Ean moon B. 
Rating:
5.0

Customer did not leave a comment.

JAVIER Z. 
Rating:
3.0

this location did not accept my business credit card because wasn't on my name, and also the cargo van I rented A/C doesn't work.

ERNESTO C. 
Rating:
5.0

Customer did not leave a comment.

CRISTIAN O. 
Rating:
5.0

Thx

KHACHATUR O. 
Rating:
5.0

When trying to check in, the app wouldn't let me upload a picture of the mileage and gas. I had to have the person there assist me. Other than that, everything went well

Kourosh G. 
Rating:
5.0

Very helpful and friendly staff. Appreciate the communication and confirmation calls.

Frank V. 
Rating:
5.0

Customer did not leave a comment.

Biaqqi L. 
Rating:
4.0

Customer did not leave a comment.

Chris A. 
Rating:
5.0

Customer did not leave a comment.

LEOBARDO P. 
Rating:
5.0

Customer did not leave a comment.

PATRICK L. 
Rating:
5.0

I love your customer service

YVONNE C. 
Rating:
5.0

Staff was friendly and very knowledgeable !

JAMES L. 
Rating:
5.0

Customer did not leave a comment.

PEARLIE ROSESALA B. 
Rating:
5.0

She verry helpfool thank you.but she told me there gno send me back samething from my regular price but i looking my account there charge me same price and plas wich amound have to send me back that one charge to.

HAYK A. 
Rating:
5.0

The staff was very accommodating in contacting me almost every month to get the payment that I always forgot to make.

MARTIN S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ELIZABETH H. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AVIK M. 
Rating:
4.0

Customer did not leave a comment.

Daniel D. 
Rating:
5.0

Equan and his team- 5 Star service. Thank you

ROBERT A. 
Rating:
5.0

Customer did not leave a comment.

ROBERT D. 
Rating:
5.0

Customer did not leave a comment.

NORMAN M. 
Rating:
5.0

Great customer service 10/10 would recommend!

CHRISTIAN L. 
Rating:
5.0

Customer did not leave a comment.

JAMES L. 
Rating:
5.0

Justin was the best. So nice and friendly and helpful

Jennifer V. 
Rating:
5.0

Thanks for helping me

GUILLERMO C. 
Rating:
5.0

I had my belongings there for about two years, when I finally retrieved them I was surprised that the items were not dusty at all, they didn’t have the smell from being stored away for a long time, and everything seemed as if I had left it the week before. The staff are really nice and friendly and I appreciated the fact that the storage didn’t hound me for payment but they would send out a casual reminder in a very professional way however. My only suggestion would be the hours, it was always hard for me to come by during the hours of operation, But then again it’s not their fault my personal schedule doesn't comply. So over all I would say it was what I needed at the time and it worked out for me. So thank you. And yes I would recommend GM storage.

NANCI A.  |  Overall Experience 
Rating:
5.0

Thank you for keeping my belongings safe while in your facility. 👍🏼

FRANCOISE LUCIENNE A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alan D. 
Rating:
5.0

The manager was excellent justin

David B. 
Rating:
5.0

Keep always that same profesional and respectful employee. She did an excelent job!

FELIPE R. 
Rating:
5.0

Everything was above my expectations, but, the front right tire. It was damaged and didn't figure out until I hit the freeway while it was loaded, which could have caused an accident...

Ramon R. 
Rating:
5.0

Customer did not leave a comment.

Cassie P. 
Rating:
5.0

Nothing .

RONALD P. 
Rating:
5.0

Customer did not leave a comment.

SUMMER L. 
Rating:
5.0

I had a wonderful experience throughout. Truck was clean, employees were great. Excellent customer service!

Angela L. 
Rating:
5.0

Very courteous and helpful. Would use them again. Also recommend them. Nice truck. Glen

GLENWOOD C. 
Rating:
1.0

Have what I order available

Tatiana J. 
Rating:
5.0

the whole process was very smooth

Dikran T. 
Rating:
5.0

The only issue I had was when I booked the truck on line it wouldn't accept my payment but did confirm a location to pick up-it have me a number to call which I did and I paid over the phone -he told me someone would call to confirm a pick up time -when they called they changed locations-I told her I already booked to pick up in Burbank but she said it wasn't available and sent me to Van Nuys! Same issue when I returned it -I set it for Daly City but said I. Any because they are too full and had to go to San Francisco

RANDY S. 
Rating:
5.0

Always excellent customer service at this location

NILS A. 
Rating:
5.0

Customer did not leave a comment.

Alba F. 
Rating:
4.0

Was charged double For - 23 hour rental because “based on availability” I was told that Someone would need my truck —- well there were plenty there when I drove by. Liar and I would say thief.

CLYDE E. 
Rating:
5.0

Customer did not leave a comment.

JUN M. 
Rating:
5.0

The people that helped me were very kind, considerate and helpful. Thank you for a pleasant experience on a stressful day, it is greatly appreciated.

SCOTT P. 
Rating:
3.0

I was told that I would get a phone call. none. my previous uhaul teller told me I had 1 hour upon reservation to get the vehicle. this was one of the 24 hour locations. I was right under 1 hour when I was told that I either canceled it or that i was late. fortunately I found a truck within 20 mi. no huge complaints but I'd like consistency.

LUKE C. 
Rating:
5.0

Customer did not leave a comment.

LAURA C. 
Rating:
4.0

Customer did not leave a comment.

Sergio P. 
Rating:
5.0

Nothing bad. I had excellent customer experience.

CURTIS T. 
Rating:
5.0

Customer did not leave a comment.

Chris P. 
Rating:
5.0

Customer did not leave a comment.

Linda D. 
Rating:
5.0

Customer did not leave a comment.

Jose M. 
Rating:
5.0

This site was great, fast and friendly. Getting the reservation at the call center took 4 tries

Joey H. 
Rating:
4.0

No Appliance Dolly

Richard W. 
Rating:
5.0

Customer did not leave a comment.

Mcpherson D. 
Rating:
1.0

I have to do everything twice one by the phone in again in the store westing of my time

Jorge G. 
Rating:
3.0

The truck leaked oil on my clean driveway, it had trash i had to clean before i returned the unit, there is one entrance keypad on the outside of the gate with no infrared sensor, i almost locked myself inside the lot in the after hour, nobody answers the phone on holidays.

MARIO I. 
Rating:
3.0

I had to remove the food wrapping from the cab and other trash from drinks and papers, or I would be charged a cleaning fee.

Mario G. 
Rating:
5.0

The staff was super kind and helpful. This is my Favorite Uhaul location!

Mcpherson D. 
Rating:
5.0

My last exoerience at a DIFFERENT location was not great, HOWEVER this experience was STELLAR, the best yet, the staff was SUPER HELPFUL, knowlegable, kind!!!

Mcpherson D. 
Rating:
4.0

Customer did not leave a comment.

Janet S. 
Rating:
5.0

Customer did not leave a comment.

Luis R. 
Rating:
5.0

Customer did not leave a comment.

Armen O. 
Rating:
5.0

Everything was great, will us this location again.

Laura R. 
Rating:
5.0

Customer did not leave a comment.

Aubree L. 
Rating:
5.0

Customer did not leave a comment.

Alexander P. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Employee was very pleasant & polite

ab L. 
Rating:
5.0

This location was great, I've rented from you guys a couple times, but I wanted to pass along feedback regarding the Uhaul app and after hours drop-off. It's a great idea, but needs some improvements - - Staff should prep customers about the process. I was not aware that I needed to complete checkout while at the location and that photos would need to be taken BEFORE dropping off the key. The app should allow for the ability to upload photos, not just take them within the app. (I took photos for myself, but couldn't upload them) - The app needs some basic coding improvements. The keyboard blocks half the app and covers areas that you type into. - The after hours drop-off has a significant flaw. It requires a car to leave the gate - but how would I have a car inside and drive the truck there? This should atleast be disclosed to customers who are doing an after-hours return so they can plan accordingly. Hope this is helpful. Thanks

Taylor G. 
Rating:
5.0

Customer did not leave a comment.

Julio C. 
Rating:
5.0

Great staff, maybe get more security to keep them safe :)

Duncan S. 
Rating:
5.0

Customer did not leave a comment.

AZAT N. 
Rating:
5.0

Customer did not leave a comment.

miChelle T. 
Rating:
3.0

Customer did not leave a comment.

DAVID R. 
Rating:
5.0

Customer did not leave a comment.

Cynthia G. 
Rating:
1.0

Maintain the truck. Lights inside the truck barely worked. We had to put our high beams in to have any lights at all. The shocks were almost gone.

stacy S. 
Rating:
5.0

Customer did not leave a comment.

Isaiah J. 
Rating:
3.0

Every 10' truck I have rented and I've rented it about five times and I rent it once a month to do the Rose Bowl flea market in Pasadena has been different. This one needs shocks or something it was incredibly bumpy and springy as they sometimes are, but the last time I rented a truck which was from the Van Nuys location at Saticoy and Van Nuys the truck did not have springy shocks nor a bad transmission like the one the month before- it was a good truck I should find out what number it is an ask for it.

Julianne H. 
Rating:
5.0

The gentleman at the front desk was very helpful!

Mayra S. 
Rating:
5.0

Customer did not leave a comment.

Rockefeller Y. 
Rating:
5.0

I was treated so wonderfully and fairly that I wouldn't change a thing. GREAT JOB! Barry Kibrick

Barry K. 
Rating:
1.0

I was over charged for gas. Ridiculous!!!

Yessenia D. 
Rating:
5.0

Very good

EDDRIS S.  |  Overall Experience 
Rating:
3.0

The online experience was seemless. However I chose a different storage facility because they offered one month free.

Privacy R.  |  First Impressions 
Rating:
4.0

Overall it was a very good experience. I would rate excellent if 1. they went to 24 hrs and 2. we could use the elevator.

Privacy R.  |  First Impressions 
Rating:
5.0

Very efficient, clean, helpful and took their time to ensure all of my concerns were taken care of. Will definitely be back.

Privacy R.  |  First Impressions 
Rating:
5.0

So far so good. Friendly helpful staff nice facility etc. I`m sure the move along w my short stay will go smoothly

Privacy R.  |  First Impressions 
Rating:
4.0

very nice and I well come back. Thank you

Privacy R.  |  First Impressions 
Rating:
5.0

The employees at this storage unit go above and beyond. The rates are also amazing.

Privacy R.  |  First Impressions 
Rating:
4.0

I feel like I got a very good unit for the price and my experience with he customer service agent was great!

Privacy R.  |  First Impressions 
Rating:
4.0

Great service !

Privacy R.  |  First Impressions 
No reviews have been submitted for this location.

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