Customer Reviews for Garage Depanneur Boisvenue
(U-Haul Neighborhood Dealer)

191 reviews

102 Rue St-Joseph   Gracefield, QC J0X1W0

(819) 463-9945

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(819) 463-9945

102 Rue St-Joseph
Gracefield, QC J0X1W0

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

yann l 
Rating:
4.0

Customer did not leave a comment.

Claudia D 
Rating:
5.0

La dame nous a expliquer malheureusement trop tard comment fonctionnait la location de trailer....la prochaine je loue e cet endroit.

Sébastien G 
Rating:
2.0

Staff had no idea how to take my return or where to leave the keys.

Jessica M 
Rating:
3.0

Customer did not leave a comment.

serge l 
Rating:
5.0

Customer did not leave a comment.

Stephane V 
Rating:
4.0

The trailer was to small, add to bring it back.

Daniel G 
Rating:
5.0

Customer did not leave a comment.

Marcel l 
Rating:
2.0

Customer did not leave a comment.

Rocksanne P 
Rating:
3.0

Customer did not leave a comment.

Shelly L 
Rating:
5.0

Customer did not leave a comment.

luc l 
Rating:
5.0

Merci

Charles P 
Rating:
5.0

Nothing

Wendy C 
Rating:
3.0

Customer did not leave a comment.

Charles L 
Rating:
2.0

Rented a truck for 4 days. One way trip to this location. Ended up charged twice what was agreed in the contract without any explanations. I will not rent from U-Haul again

Jonathan D 
Rating:
5.0

A superior location that I frequently use, excellent customer support. Top notch!

DAVID L 
Rating:
5.0

Customer did not leave a comment.

tom b 
Rating:
4.0

Customer did not leave a comment.

Andre L 
Rating:
5.0

No improvements needed. Rental went really well

Ryan M 
Rating:
3.0

Customer did not leave a comment.

Victoria C 
Rating:
4.0

Customer did not leave a comment.

Denise B 
Rating:
5.0

C’était super, on a eu aucune difficulté. La remorque était d’une taille parfaite pour tous mes meubles, le prix était vraiment satisfaisant. Merci beaucoup d’avoir facilité mon déménagement:)

Tamyka c 
Rating:
5.0

Ce que je déplore c'est que les camions devraient être plein de gaz avant de partir et non au 3/4 car quand on veux remettre le gaz dans le véhicule au même endroit ce n'est pas évident. Dans mon cas adj j'essayais de voir qua d la faute i diquerait 3/4 plein et malgré le fait que je tournait la clef à savoir ou était rendu l'aiguille a gaz ca ne montait pas. Or tout a coup ca a monté et le réservoir était plein. Or au lieu de me coûter plus ou moins 40$ ça men a coûté 80$. Et on ne veux pas me rembourser non plus. Je trouve cela malheureux car g besoin de mon argent.

Marlyne G 
Rating:
5.0

Customer did not leave a comment.

ROBERT M 
Rating:
5.0

Customer did not leave a comment.

Yves R 
Rating:
5.0

Customer did not leave a comment.

justin p 
Rating:
3.0

Charging 2000.00 for 1 day seems very steep.

greg e 
Rating:
1.0

transmission failed burn gazz 3vitesse on truck.... high rpm .... after pay doubled gaz.... i pay gaz for low kilometrage bull shit your truck

guillaume f 
Rating:
5.0

Customer did not leave a comment.

Barry A 
Rating:
5.0

Customer did not leave a comment.

Jenny L 
Rating:
4.0

Customer did not leave a comment.

Linda C 
Rating:
5.0

Customer did not leave a comment.

Yves G 
Rating:
5.0

Well maintained, but the previous rental client had left a lot of sand and gravel in the trailer. The garage staff apologized and cleaned it out before I left.

Alan R 
Rating:
4.0

Customer did not leave a comment.

micheline f 
Rating:
5.0

Very friendly.

Katherine F 
Rating:
5.0

Customer did not leave a comment.

raymond M 
Rating:
5.0

Customer did not leave a comment.

Daniel H 
Rating:
5.0

Customer did not leave a comment.

jessica h 
Rating:
5.0

Customer did not leave a comment.

centre j 
Rating:
5.0

I really appreciated Sylvie's efficiency with the paperwork and that she offered Paul's help to attach the trailer to my vehicle on a very cold day..

Alan H 
Rating:
5.0

Customer did not leave a comment.

Mario L 
Rating:
5.0

Customer did not leave a comment.

Raymond M 
Rating:
2.0

bon service bien ete conseille merci

DANIEL G 
Rating:
5.0

Customer did not leave a comment.

MARC A 
Rating:
5.0

Customer did not leave a comment.

Guy B 
Rating:
5.0

Everything was perfect ,great service .

mark c 
Rating:
4.0

Customer did not leave a comment.

Ugo S 
Rating:
5.0

Customer did not leave a comment.

Simone B 
Rating:
5.0

Customer did not leave a comment.

DAVID L 
Rating:
5.0

Customer did not leave a comment.

Cynthia J 
Rating:
5.0

Customer did not leave a comment.

paul l 
Rating:
5.0

Nothing, garage boivenue give us a +10 service , exelent, i recomande to everybody

DENIS L 
Rating:
4.0

The hours are very restricted . Closed at noon Saturday & all day Sunday.

Frank B 
Rating:
5.0

Excellent service

STEVE W 
Rating:
5.0

Customer did not leave a comment.

Steven B 
Rating:
2.0

I put on my purchase that i needed a dolly and none was found in the truck. The key was confusing to find, the uhaul representative couldnt find location of it and my pick up was at 9pm but the place was closed, the lady that put it had already left. The online pick up wasnt working and thank god i arrived earlier because the gas station closed at 9pm and she was able to tell me where to find the key. After a few min the online pick up finally worked. To improve: having easy access to online drop off and making it easier to find key.

Alex Y 
Rating:
5.0

Open earlier

Yvon A 
Rating:
3.0

Customer did not leave a comment.

TONY R 
Rating:
5.0

Customer did not leave a comment.

ERIC B 
Rating:
4.0

Pneus d'hiver dans l'est du pays !

Langis L 
Rating:
3.0

Customer did not leave a comment.

Andre I 
Rating:
5.0

Customer did not leave a comment.

Jean M 
Rating:
4.0

I booked online for a Sunday pickup buy when I showed up the office was closed and always is on Sundays. This was dysfunctional.

DAVIDE M 
Rating:
5.0

Excellent service!!

Sebastien M 
Rating:
4.0

Customer did not leave a comment.

gerald b 
Rating:
3.0

The locking system compare to the one you can right is really noisy when you drive. Every pothole makes so much noise such an unpleasant ride

martin p 
Rating:
5.0

Customer did not leave a comment.

SONIA D 
Rating:
5.0

Customer did not leave a comment.

Gaetan P 
Rating:
5.0

Service super

walter f 
Rating:
5.0

Customer did not leave a comment.

Edgar G 
Rating:
5.0

Customer did not leave a comment.

BRUNO F 
Rating:
5.0

Customer did not leave a comment.

Stéphane T 
Rating:
2.0

In Gracefield the service was not the best. For when i rented the Uhaul trailer the women didn't mention that we would need a Jack for it because it was heavy. Also her service was poorly greating. I will not recommand the Garage Boisvenue in Gracefield, Québec.

jenniferann l 
Rating:
5.0

Customer did not leave a comment.

janick b 
Rating:
5.0

Customer did not leave a comment.

Benoit P 
Rating:
5.0

really good service there neither the uhaul rental was close but the people in the store take the keys and check the truck.

Melissa Q 
Rating:
5.0

Customer did not leave a comment.

michelle c 
Rating:
1.0

Customer did not leave a comment.

Mathieu G 
Rating:
5.0

Customer did not leave a comment.

Frank M 
Rating:
1.0

This is not the place the problem, the process to pick up touchless is awful. I was sent 77km away to GRacefield instead of Gatineau to pick up my truck. I watch the video to know how the touchless experience would go. It was long, it was frustrating AND it was privacy intrusive: the video does not show that aspect, I did not have my passport with me, so asking customers to give two acquaintances to confirm their identity or the work place or ... this is just too much. Overal not worth the $50 I got for not having the truck at the location I reserved at. SO bad.

Marc D 
Rating:
1.0

sending me away 95 kilometers away from my initial pick-up location is unacceptable. I lost 2 hours of moving time because of this + I had to pay for additional gas (truck + own car).

Marc-Olivier V 
Rating:
4.0

rien a dire de négatif.. le camion va bien ... merci

paul d 
Rating:
5.0

Tout était parfait

MARIO B 
Rating:
3.0

always convenient to have uhaul in upper Gatineau.. Should have one in Maniwaki. Doesn't seem to be any trailer rentals there..

Wayne G 
Rating:
1.0

Hello I called for a trailer. They said yes Afer I used the trailer I brought it back the next day they had one. I was told the trailer for me was at another location. At some previous clients place of business and I would need to pick t up there. No one from u-haul came to help put it on or explain how to do. No one did a walk around or check of the trailer with us. The next day when I brought back no one came out to inspect the returned to inspect the returned trailer. I showed them my contract and said I returned the trailer and they said okay. Poor costumer service and staff. I will not rent from them again ever.

MANFREDEDGAR E 
Rating:
2.0

Customer service. No washrooms available for U Haul clients, Poor reception area. run down building.

Robert G 
Rating:
5.0

Customer did not leave a comment.

Stephane B 
Rating:
4.0

Customer did not leave a comment.

Colin A 
Rating:
4.0

The truck had a bad shimmy around 90 kmh like the tires were not balanced or the suspension was bent - made me worry a bit. The box was very sandy and dusty and I didn't like how my furniture may be scratched. Everything else good.

Ben F 
Rating:
5.0

Service super courtois.

Denis L 
Rating:
5.0

Very poor storage service and very poor service in Quebec

Guylaine D 
Rating:
1.0

Could not get fuel to refill the truck as their pumps were closed off for repairs. Nothing noted on website about this. Wanted me to drive 20 mins down the highway to get fuel at my expense of course. Not a very good experience.

Matthew M 
Rating:
5.0

Merci !

daniel p 
Rating:
5.0

Change pas une choses,

Peter J 
Rating:
4.0

Customer did not leave a comment.

Joseph S 
Rating:
5.0

Indiquer les dimensions intérieure exactes de la remorque.J'ai loué une remorque ouverte 5' x 9' hier à Gracefield pour me rendre à St-Georges-de-Windsor. C'est 500 kilomètres pour s'y rendre seulement. J'allais prendre une charrue agricole. Il fallait 58" de largeur pour placer la charrue dans la remorque. J'ai cru que cette remorque de 5 pieds (60 pouces) par 9 pieds ferait l'affaire. C'est une fois sur place que je me suis rendu compte que cette remorque n'avait que 56 pouces à l'intérieure. La dimension 5x9 est clairement indiqué sur la remorque. (voir photo jointe) La longueur intérieure est de 9' 1". Mais la largeur intérieure n'est que de 56" et non pas 60". J'ai transporté cette remorque inutilement sur une distance de 1000 km. Je vais devoir parcourir une nouvelle fois cette distance avec une autre remorque. Vous imaginez les frais encourus. J'admet ne pas l'avoir mesurer avant de partir. Mais vous devriez préciser clairement aux clients lors de la location que les dimensions indiquées sur vos remorques sont les dimensions extérieures. Pouvez-vous s'il vous plaît communiquer avec moi rapidement. J'aimerais savoir si je peux avoir un remboursement pour ce contrat. Je vais louer une remorque plus grande et m'assurer cette fois que les dimensions sont les bonnes. Albert Morissette - contrat 00012638

ALBERT M 
Rating:
5.0

Customer did not leave a comment.

Rosalie L 
Rating:
5.0

Customer did not leave a comment.

Kathryn R 
Rating:
5.0

Customer did not leave a comment.

Scott S 
Rating:
5.0

En français svp.

Charles P 
No reviews have been submitted for this location.

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