The pick up process. The photo part took literally 50 tries to get it to work. Not the location but Uhaul needs to assist better because 1 hour to get going is ridiculous. Also you changed the location to a place out of my way with two locations in my path? No credits for the imposition or the extra miles out of my way, nor a military discount. Really? Uhaul gets 2 stars. Not too happy with this experience. I might try a different company next time with a little more customer care. Hope your moving experience goes a little smoother than mine. Good vibes to you.
Lucius L
Customer Reviews for Garden Drive Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Drop-off was quick and painless. Friendly service all around—just remember to refuel the truck to the original pick-up level before turning in the keys!
Josh HU-haul team went above and beyond during the moving transition for me. Thank you so much 😊
Vianey NThey need to be open later at 2:30 in the afternoon is not feasible for people that are dropping off and to tell someone to park the U-Haul against the fence and there’s nowhere to park unless you want to get a ticket does not make sense
MARIA HNot lie about how much gas is in the truck. Before I moved your truck I made sure to check for how much gas was in the truck so I could make sure to return it with the same amount. There was a half tank when I pulled out off your lot. And know I get my receipt and it said 3/4 . That is such a bullshit
Catherine Ggood experience in every way - thanks U-Haul!
mark pI was having challenges with self checkout and there wasn’t anyone to help
Colin DVery nice lady that works at the U-Haul trying to accommodate me in any way I will for sure recommend my friends go there if they need a U-Haul thank you
susan wJennifer went above and beyond providing customer service. While dropping off the rental on her day off, she noticed the wife and I were struggling trying to check the rental in. She opened the door to her office to assist us with the checking in process. She not only saved the day, she also saved us a few dollars as well. This is what Customer Service should be!
david m