Customer Reviews for Gardere Meat Market
(U-Haul Neighborhood Dealer)

Rating:

3.0

They charge extra for bogus things. I have pictures and still charged. Cleaning? Gas?

Rating:

5.0

My experience with renting a truck was absolutely fucking awful up until I got a reservation set up with Gardere Meat Market. I reserved a pickup truck for one location which took me 30+ minutes to get to and find out there is no pickup truck available. I was supposed to have been called about this truck not being available in advance and I NEVER GOT A CALL. I called the toll-free number and waited over 5+ minutes to get in touch with an agent. About 5-10 minutes into the call, both of us come to find out that a change was made to my reservation WITHOUT MY ACKNOWLEDGEMENT. On top of that, this location also took me 30+ minutes to drive to. In an effort to seek compensation, I was transferred to a regional scheduling team. I waited 10+ minutes to get transferred--only to be transferred TO THE WRONG TEAM; I was transferred to the New Orleans team, NOT the Baton Rouge team. I waited 5+ minutes to be transferred only to have the phone HUNG UP ON ME. I decided to drive out to the new location to get my reservation. As I drove out to this location, I waited 15+ minutes to get in touch with an agent via the toll free number--AGAIN. I was on the phone with the agent for a little under 5 minutes to explain my situation and was transferred to the scheduling team for Baton Rouge to be put on hold--AGAIN. By the time I got a scheduling assistant on the phone, I was already at the 2nd pickup location that, once again, was set up for me without my acknowledgement. The agent let me know there was no truck available in my area at this time, so I ended up driving out there for NOTHING. The scheduling assistant was able to help me reserve a cargo van instead, and they were unable to guarantee me that I was going to have a full 9' to work with in the cargo area. I had to go home, which was ANOTHER 30 MINUTES OF DRIVING, and get a measuring tape to figure that out myself after getting to the pick-up location. The pick-up location was not that far from home, thankfully. Pick-up and drop-off was smooth afterwards. I did end up getting $50 back as compensation. However, I do not believe that this is enough as compensation for the amount of time and gas money I wasted because of your scheduling team's failure to communicate with me ahead of my scheduled pick-up time. This chain of unfortunate events left me anxious throughout my entire time renting out the cargo van, waiting to see how else U-HAUL was going to screw me over. I will advise my friends and family to avoid working with U-HAUL if at all possible; otherwise, I will ensure that they are aware of my experience and are able to prepare for the worst case scenario being the scheduling team's incompetence. I hope upper management sees this review and does something about Baton Rouge's scheduling team. If they're unable to compensate me for more than $50, I at least hope nobody else has to deal with this bullshit that I did.

Rating:

5.0

best uhaul location in all of baton rouge. friendly customer service. guys that run the place are fantastic.

Rating:

3.0

Actually be able to provide the truck that was reserved. Overall abysmal experience that completely messed up my planned move and I will never use U-haul again. I’ll still with Penske as I usually do.

Rating:

4.0

I initially reserved a 20 foot uhual truck but wasn't told it was unavailable until the day before. I was given a 26 footer instead which still worked out fine. Outside of that the service was excellent.

Rating:

4.0

My first time at this location. Very efficient.

Rating:

3.0

That truck is on its last leg. It wasn’t clean. And it smelled bad.

Rating:

5.0

All good

Rating:

1.0

The one who attends was very rude or charged things that he didn't defer

Rating:

1.0

I was over charged I declined the safe coverage by they still charged me + they charged a $25 cleaning fee. But the uhaul was already cleaned!! I am very DISAPPOINTED

Rating:

1.0

Description/specifications of trailer should be reviewed and the customer service was absolutely terrible I will never be coming here again.!!!!

Rating:

2.0

My original reservation got cancelled by someone at U-Haul. I got dropped down form a 26 foot to a 20 foot. I was told someone called to change the reservation. I was the only one with the information and I didn’t change it. They couldn’t find me a 26ft truck and I had to settle for a 20ft. I had to rent a storage room because i couldn’t fit everything in the 20ft. The worst customer service I have ever experienced.

Rating:

3.0

The people were nice and dropped was easy but u-haul changed my drop off without my consent to a location that was very inconveniently located for me. That would make me give pause to using U-Haul again.

Rating:

5.0

Good people

Rating:

5.0

NA

Rating:

4.0

Easy to access and pick up vehicle

Rating:

5.0

The office was closed the day I dropped off the trailer but it was easy to do via the app so that wasn't a big deal. It was pouring rain and I got soaked but such is life sometimes. The drop off location was very convenient and had lots of space to maneuver the trailer. I did get a call from the guys who managed the drop off business and they were helpful. I'd definitely use them again for future rentals.

Rating:

4.0

Easy pickup. Very fast. People at the location were friendly and helpful

Rating:

3.0

My reservation was set at a nearby location Super Steves 101 New & Used Tires 1300 Scenic Hwy Bldg 2 Baton Rouge, LA 70802 for 9am. Then changed to U-HAUL AT AIRLINE 7650 AIRLINE HWY BATON ROUGE, LA 70814 for 10:45am. I get the notification everything is ready for pickup Truck Trailer Dolly. I drive the (25 minutes )wait in line and they tell me that I now have to go to a 3rd location Gardere Meat Market 2509 Gardere Ln Baton Rouge, LA 70820. I drive the (25 minutes) to this location. I wait in line this place is very busy and they tell me they do not have a Dolly. So I call Uhaul (Uhaul of Airline) and no one will answer, text Uhaul and its a 36 minute response time. Finally I get ahold of someone (Uhaul hotline) and I let them know I reserved a dolly and need one. They tell me Dolly's are not inventoried so it's hard to say if anyone has one. I ask them to call around to see if I could pick one up. I remember seeing a dolly at Uhaul of Airline while I was waiting in line. They call and get no response. They offer me a $50 reservation guarantee and recommend me go buy a dolly from a Home Improvement Store $100 verses the $12.95 rental fee I would pay. So now its 1:06pm instead of my original 9am reservation before I get my Truck and Trailer. At this point 5+ hours later I missed my moving help window and had to hand load everything with only the help of my girlfriend. It was exhausting and then drive all the way to Houston Texas. This put me a day behind schedule and I missed my 1st day of work at my new job. The Gardere Meat market people were nice and did try to find a dolly but said a lot of places were closed because of it being Sunday. They also helped me load my SUV onto the car hauler quickly. The truck was newer, clean and drove very well although the Bluetooth would not connect lol.

Rating:

3.0

Returned the truck and staff asked if the truck was returned with the trooper amount of gas and equipment that was rented. Did not go out to look at the truck. I received a call several hours later from the return staff saying the truck was beat up inside the cargo box and dirty. We hauled moving boxes and a small amount of wood furniture. Nothing had any impact on the cargo bow or was dirty. I took pictures of the outside of the truck when I rented it because it has several scrapes and dent. I guess I will need to do the same to the cargo box in the future. Not impressed with the customer I service on return. They were more interested in running their meat market than running a U-Haul business

Rating:

5.0

Very good.

Rating:

2.0

Location did not have any of the reserved equipment

Rating:

3.0

This was an acceptable drop off- at a grocery market location. Regarding cleanliness- this was an outside lot so no interaction with the inside of the grocery store other than the clerk at the cash register. One of the people was very helpful in backing up the trailer for me in a tight place. I thought there would be more of a formality in dropping it off- no paperwork mentioned. "Just leave the trailer."

Rating:

2.0

The truck was not properly serviced.

Rating:

3.0

License plate was loose, would have fallen off if I’d not duct taped it.

Rating:

5.0

Everything was perfect

Rating:

4.0

Don't charge the full amount to the payment method, until you get the final charges im still waiting on my credit.

Rating:

5.0

PHENOMINAL!

Rating:

4.0

The young man that assisted me was very courteous.

Rating:

5.0

Great, quick service

Rating:

4.0

The truck was filthy. The heat doesn’t work either.

Rating:

5.0

All good!

Rating:

1.0

They gave me a vehicle whose battery died every time you turned the car off

Rating:

5.0

The location is convenient and the service is very courteous. I would recommend this location for UHAUL rental service.

Rating:

5.0

Great service

Rating:

5.0

Have every truck available onsite.

Rating:

5.0

The truck wouldn't start at one point, which I felt was strange because it was well kept. But, fortunately I was able to get a jump when someone pulled up next to me in wide body work truck. I reported it to one of the guys at the location because now I was going to be about two hours past my return time. He said to drop the key off in the lock box and no problem. That is excellent customer service, and care for the people renting for you.

Rating:

5.0

Could not have been any easier!! Good friendly staff. Highly recommend!!!

Rating:

4.0

Everything was fine, the man checked me in and another man hooked up the trailer and made sure all lights were working.

Rating:

3.0

The people are very nice and very helpful. They brought out the trailer and hooked it up for me and checked to make sure the lights worked. I recommend these people.

Rating:

3.0

It wasn't listed that I dropped it off until the day after I dropped it off so I've been charged for an extra day. That's not right. I dropped it off early not late.

Rating:

5.0

Keep on doing what you're doing very much satisfied

Rating:

5.0

I love the location I love the workers they so friendly and quick I’ll recommend everyone

Rating:

4.0

The only thing i had a problem with was that the truck I rented only had one head light

Rating:

5.0

The location is actually a grocery store of sorts and was busy when I first arrived but then the counter cleared out and the owner/manager? was very kind an professional and the truck was spotless! I thought it was brand new but actually had 58,000 miles on it already!

Rating:

4.0

Got me what I needed in a pinch but truck smelled like urine in the back and had a check engine light active.

Rating:

4.0

Everything was great

Rating:

5.0

Mo and Mike were kind. They helped Me get my car on the tow dolly.

Rating:

2.0

Clean the place up.

Rating:

5.0

Awesome