Customer Reviews for Garys Fork Auto Service
(U-Haul Neighborhood Dealer)

113 reviews

12600 Harford Rd   Hydes, MD 21082
(At the intersection of Harford Rd and Sunshine Rd)

(410) 592-7293

Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(410) 592-7293

12600 Harford Rd
Hydes, MD 21082
(At the intersection of Harford Rd and Sunshine Rd)

Services at this Location:

Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Excellent overall experience at Gary's Fork Auto. Easy pickup and drop off. Would recommend Gary's for anyone needing a u-haul product, or excellent vehicle repair.

LEROY C. 
Rating:
5.0

Would definitely rent a truck from them again

ANTHONY C. 
Rating:
5.0

Customer did not leave a comment.

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

Jim H. 
Rating:
3.0

Ensure all moving items ordered are in truck before pick up

Jasmine S. 
Rating:
5.0

The process was quick and easy. No complaints at all.

RICHARD M. 
Rating:
4.0

Customer did not leave a comment.

Kara C. 
Rating:
5.0

Experience was excellent, nothing to improve

Patrick P. 
Rating:
5.0

Customer did not leave a comment.

Michele L. 
Rating:
4.0

Customer did not leave a comment.

Jesse P. 
Rating:
5.0

Gary went above and beyond to insure I had the equipment I needed.

John M. 
Rating:
5.0

Customer did not leave a comment.

Maryann L. 
Rating:
5.0

Customer did not leave a comment.

Rachel K. 
Rating:
5.0

Customer did not leave a comment.

Sergey P. 
Rating:
4.0

I was moved to a new location and this added to my the number of miles I had to drive. The overage should be waived

Thomas W. 
Rating:
3.0

Customer did not leave a comment.

Rees R. 
Rating:
5.0

Customer did not leave a comment.

RONALD S. 
Rating:
4.0

Customer did not leave a comment.

ronald G. 
Rating:
5.0

Dropped off overnight. Got my receipt first thing next morning.

David B. 
Rating:
5.0

Nothing,. Gary was great to deal with. Many thanks

RYAN O. 
Rating:
3.0

The location was closed when I dropped off the trailer.

Richard S. 
Rating:
5.0

Super friendly guys and the enclosed trailer was immaculate. Will certainly use them again when the need arises.

John Z. 
Rating:
5.0

every thing was good

steven R. 
Rating:
1.0

Customer did not leave a comment.

Darryl S. 
Rating:
3.0

You can make certain the interior light works. We had to pack in the dark holding flashlights. We were also given misinformation about the return.

Carol C. 
Rating:
5.0

Nothing. Everything was perfect. Gary was wonderful!

Margie G. 
Rating:
5.0

Everything was great. You might want to have the agent ask if there are any questions about how to operat the vehicles .

Amanda S. 
Rating:
4.0

Service from the beginning was great...!

patricia C. 
Rating:
5.0

Customer did not leave a comment.

gene P. 
Rating:
5.0

Personnel extremely friendly and professional

Tracy R. 
Rating:
3.0

Although the truck was not damaged and the interior was clean , the wheels were very muddy.

Jeffery M. 
Rating:
5.0

I place of pick up wasn't the place it said on my conformation . The first place that was to be my pick up location had no idea I was to get a trailer there . So he said maybe I should go 5 miles down the road to a uhaul dealer so we did , after 30 mins of searching they found that the trailer was dropped off at a different location which was 30 mins away. The delay in picking up the trailer put us 2hts behind in our move

Pete M. 
Rating:
4.0

It would be helpful if they rented moving straps, tape, boxes, or at least advertised that they were a truck-only facility.

CLAUDIA L. 
Rating:
5.0

Excellent Service

GARY R. 
Rating:
5.0

It went very smoothly and the associate was very friendly and professional!

JEANNE M. 
Rating:
3.0

Customer did not leave a comment.

Lea B. 
Rating:
4.0

Customer did not leave a comment.

Shannon G. 
Rating:
5.0

Customer did not leave a comment.

BILL D. 
Rating:
5.0

Customer did not leave a comment.

PATRICIANN D. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Very easy pick up. No hassles and very convenient to my home. The Uhual was clean and was perfect for our family vacation.

DEBBIE K. 
Rating:
5.0

Again, not the location I choose to drop off, further drive to drop off, Uhaul bait and switch, customer convenience doesn't seem to matter, Just be honest up front about pickup and drop off locations, don't change it at the time of pickup when people are stuck, leaves a bad taste for Uhaul corporate.

Terry S. 
Rating:
5.0

Great service, connected everything up and tested lights.

Michael P. 
Rating:
5.0

Excellent facility

MICHAEL P. 
Rating:
4.0

Customer did not leave a comment.

ian R. 
Rating:
5.0

EVERYTHING WAS GREAT, QUICK FRIENDLY SERVICE,VEHICLE WAS READY TO GO, NO SURPRISES WITH THE BILLING, THANKS

MARK W. 
Rating:
4.0

Customer did not leave a comment.

Mitchell A. 
Rating:
5.0

Customer did not leave a comment.

Alexander M. 
Rating:
5.0

Customer did not leave a comment.

JIM H. 
Rating:
5.0

Customer did not leave a comment.

anthony R. 
Rating:
5.0

Customer did not leave a comment.

Emmett D. 
Rating:
5.0

Customer did not leave a comment.

LINAS P. 
Rating:
5.0

Prompt and efficient in returning the truck.

paul T. 
Rating:
5.0

The trailer was there as promised. It was in good operating condition.

Greg S. 
Rating:
4.0

Customer did not leave a comment.

Stephen G. 
Rating:
5.0

Gary's Fork Auto is always professional

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Laura H. 
Rating:
3.0

Customer did not leave a comment.

Daniel H. 
Rating:
5.0

Quick and easy drop off

David M. 
Rating:
5.0

Gray was very efficient and delivered on promised truck. Mye was easy to work with and helpful in this service. I would definitely contact him again should the need arise for a rental vehicle.

KAREN T. 
Rating:
5.0

Customer did not leave a comment.

ROBERT N. 
Rating:
5.0

Great service, delivery, and drop off, couldn't have been any easier or friendlier.

GARY R. 
Rating:
5.0

I would like to have a walk-around of the vehicle to make sure all damages were noted before the truck was taken off of the lot. Other than that, I had no issues at all with the rental, and will rent again from Gary's in the future when needed.

WILLIAM W. 
Rating:
4.0

Great working with Gary at Garys Forl Auto Service! Thank you for the execellent service.

TERRY M. 
Rating:
5.0

Associate was very customer centric. Would recommend utilization this service.

Anthony T. 
Rating:
5.0

Great staff. Excellent help!

JACKIE N. 
Rating:
5.0

Truck handled and stopped very well.

ALAN S. 
Rating:
4.0

Everyone was friendly. The only difficulty with drop off was there is no turn around and the space is limited.

CHRISTINE K. 
Rating:
5.0

Customer did not leave a comment.

DENISE K. 
Rating:
5.0

Gary was tremendous! Thanks!

CLARKE F. 
Rating:
5.0

Customer did not leave a comment.

ALAN K. 
Rating:
5.0

Customer did not leave a comment.

TIM B. 
Rating:
5.0

Customer did not leave a comment.

Joseph B. 
Rating:
5.0

Nothing. This location is the best around! Very friendly and VERY helpful!

JODI K. 
Rating:
5.0

The fender was damaged and it had a flat tire. I took it back Gary Fork Auto and it just so happened that the regional director Mike was there. Gary welded the bracket temporarily and Mike put on new tire. That tire would also go flat as well on the return trip.

MICHAEL P. 
Rating:
3.0

Customer did not leave a comment.

LAURA N. 
Rating:
5.0

Customer did not leave a comment.

CHRISTIE B. 
Rating:
3.0

Customer did not leave a comment.

MIKE K. 
Rating:
4.0

Sand blast auto transport and new paint.

MICHELLE H. 
Rating:
4.0

Customer did not leave a comment.

GOERGE R. 
Rating:
5.0

Very helpful best place to deal with. Budget jerked me around and did not.have a truck after I showed up for my pickup. they helped out will never use anyone other then uhaul again..

ANTHONY B. 
Rating:
4.0

I was at the pickup at the appointed time and the auto carrier was ready and hooked up immediately. Safety chains were installed and lights tested. Instructions were given on wheel tie downs, frame chains and ramps. Trailer was returned to the same location and disconnected promptly. Paperwork was efficient and quick. Thank you Gary for a good experience.

EDWARD M. 
Rating:
4.0

Customer did not leave a comment.

Edmund N. 
Rating:
5.0

Customer did not leave a comment.

JOHN H. 
Rating:
5.0

Customer did not leave a comment.

Steve H. 
Rating:
2.0

There was a system problem with the credit card and it took a full 1/2 hour for me to get checked out. After several attempts the attendant called a help desk and again after multiple attempts, the help desk person completed the entry on their end. The customer who was waiting to pick up her car from being serviced was obviously annoyed because my rental transaction was holding her up. I've never had to wait so long before and it greatly impacted my timetable and the people who we're assisting with my move.

LAVONNE S. 
Rating:
5.0

Customer did not leave a comment.

STEVE M. 
Rating:
5.0

Customer did not leave a comment.

STEVE M. 
Rating:
5.0

Nothing needs improvement, Gary was awesome very accommodating and helpful he's the best and no need for me to go to any other locations in the future, he took care of everything. Bill

BILL A. 
Rating:
5.0

Rented a truck and auto transport. The combination was prepped and safety checked before my arrival. Thorough explanation about the equipment and a safety brief was given to me prior to departure. The folks were courteous, helpful, and professional. An overall superb experience!

matt P. 
Rating:
5.0

Gary was awesome!

vincent P. 
Rating:
4.0

Customer did not leave a comment.

KRISTAN S. 
Rating:
4.0

Trailer smelled of mold. Was told by u-haul rep (not at this location) that my queen sized bed (mattress and box spring) would fit into this 5x10 trailer, it did not. We were able to get the mattress in, but we had to leave the box spring behind because it would not fit through the door of the trailer, no matter the angle we tried. I ended up having to buy a platform bed to put my mattress on when I arrived at my location because of this. This was a VERY old trailer, and should be taken out of commission.

TANIA R. 
Rating:
5.0

headlight out on the vehicle

JAMES J. 
Rating:
4.0

Gary is top notched, professional, knowledgeable, personable. All your dealers should be Ike him.

MICHAEL P. 
Rating:
5.0

Customer did not leave a comment.

DAVID R. 
Rating:
4.0

Customer did not leave a comment.

JOHN F. 
Rating:
5.0

Nothing. It was perfect. Gary was very help full in showing me everything

MICHAEL P. 
Rating:
4.0

Customer did not leave a comment.

BRIAN L. 
Rating:
5.0

Customer did not leave a comment.

karam P. 
No reviews have been submitted for this location.

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