Customer Reviews for Gathering Time Storage
(U-Haul Neighborhood Dealer)

195 reviews

1401 Silo Rd   Bonham, TX 75418

(903) 449-4016

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 2 pm
  • Sun: 8 am - 12 pm

Services at this Location:

Contact Us

(903) 449-4016

1401 Silo Rd
Bonham, TX 75418

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 2 pm
  • Sun: 8 am - 12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

TERRY E. 
Rating:
5.0

No improvement needed.

David H. 
Rating:
5.0

I had a nice clim

MARK P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WALTER W. 
Rating:
5.0

Customer did not leave a comment.

dennis P. 
Rating:
5.0

Thank you.

TAMMY P.  |  Overall Experience 
Rating:
5.0

Gathering Time is very friendly and professional.

GARY R. 
Rating:
4.0

Customer did not leave a comment.

BETTY R. 
Rating:
5.0

Great people to do business with. Thank you

HERSHEL H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa G.  |  Overall Experience 
Rating:
3.0

After our experience I would never recommend renting from U_Haul, and we definately will not use this company again. We were NEVER told that our renting period was based on 24 hours. Now we have to pay an additional $29.64.

Bobby C. 
Rating:
4.0

Customer did not leave a comment.

RICHARD P. 
Rating:
4.0

I was sent to Bonham from Sherman and charged for the extra miles. This was a terrible experience when I expected to pick my truck up in Sherman on a Friday night and then had to drive to Bonham and back that night. No excuse for overbooking this.

Robert S. 
Rating:
5.0

Thanks. Easy pick up and drop off. Will definitely use them again.

STEPHEN R. 
Rating:
3.0

the customer service at uhaul phone is horrible. had me dro3ping off the trucks in wrong locations causing me to be late and getting extra charges. will never use uhaul again

jodi S. 
Rating:
2.0

If y'all rate stay at 39.97 with tax it should stay that way and not go over into 238.00 and they should give back that people put up for the deposit for the U-Haul to move stuff in to give it back and not charge for going over on the milage cause some people can't offered it especially the ones that are on disability . So no I am not going to recommend y'all to anyone

KATHRYN E. 
Rating:
5.0

Customer did not leave a comment.

DANA N. 
Rating:
5.0

Great

David B. 
Rating:
5.0

Customer did not leave a comment.

JOANNA W. 
Rating:
5.0

Customer did not leave a comment.

Domingo P. 
Rating:
4.0

Customer did not leave a comment.

Jeremy C. 
Rating:
4.0

Customer did not leave a comment.

Susan C. 
Rating:
5.0

Customer did not leave a comment.

Julius R. 
Rating:
5.0

Sometimes I think it's hard to put the gas back to exact amount especially if your on a fix income. But I really like this location a lot. I always recommend friends & family, I even had some do the storage units. I recommend them over any other locations. Compared to the other their most friendly. I wouldn't use the other location in Bonham if it was my last choice. For ever Shilo location 5 stars & some

RITA A. 
Rating:
5.0

Customer did not leave a comment.

Cathy M. 
Rating:
5.0

Customer did not leave a comment.

Cathy M. 
Rating:
5.0

Customer did not leave a comment.

Joey K. 
Rating:
5.0

Customer did not leave a comment.

Nora N. 
Rating:
5.0

Customer did not leave a comment.

BEAU R. 
Rating:
5.0

Everyone was great!

Curtis M. 
Rating:
5.0

Customer did not leave a comment.

JERRY H. 
Rating:
5.0

Such a great experience compared to the pick up situation. He even called to tell me we' left somethings. Service above excellent.

KATHERINE R. 
Rating:
5.0

Excellent service

Eduardo G. 
Rating:
5.0

The agents here were extremely nice and helpful!

Michael H. 
Rating:
5.0

They were very nice and accommodating!!

Carroll W. 
Rating:
5.0

The staff was very helpful when hooking up to the trailer and even parked the trailer when I had trouble. Thank you Rusty and Daniel.

Lisa G. 
Rating:
5.0

Customer did not leave a comment.

NATHAN E. 
Rating:
5.0

This location was exceptional in service and friendliness. They went above and beyond to help me get what I needed. I highly recommend!😃

JEANNETTE P. 
Rating:
5.0

Customer did not leave a comment.

gabriel M. 
Rating:
5.0

Customer did not leave a comment.

Casey D. 
Rating:
5.0

Customer did not leave a comment.

Kenneth S. 
Rating:
5.0

Customer did not leave a comment.

David O. 
Rating:
5.0

Customer did not leave a comment.

Miguel N. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Customer did not leave a comment.

Charles T. 
Rating:
5.0

Customer did not leave a comment.

Joanne A. 
Rating:
5.0

Customer did not leave a comment.

Christopher R. 
Rating:
5.0

checking system

Joseph R. 
Rating:
5.0

Customer did not leave a comment.

Kenneth P. 
Rating:
5.0

Great service

Teresa J. 
Rating:
5.0

The check in employee was excellent. Very personable and friendly. that employee made the trip worth it with his funny disposition and friendliness.

ALFRED A. 
Rating:
5.0

We have rented from this location before and will again! Rusty is so friendly and helpful! So personable! Thank you Rusty!! We appreciate you!

Kelly D. 
Rating:
5.0

Customer did not leave a comment.

Curtis M. 
Rating:
5.0

none

Rozlyn A. 
Rating:
5.0

Customer did not leave a comment.

Keith W. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL V. 
Rating:
5.0

The trailer was dirty and it had dried mud all over it but it worked just fine !

Kenneth W. 
Rating:
5.0

Rusty in Bonham was AWESOME. But, my original request for Caddo Mills, TX which moved the reservation to Bonham, an hour away which i had to drive just to pick up my rental. Very out of the way and not good customer service at all. Thank god for Rusty coming in after hours to take care of me. People, never use UHAUL in Caddo Mills ever.

Paul M. 
Rating:
5.0

Customer did not leave a comment.

Kenneth S. 
Rating:
5.0

All good

Curtis M. 
Rating:
5.0

Rusty was excellent to rent from. I received a confirmation call the day before, and the truck was ready to go on time. This is the BEST U-Haul location I have ever rented from.

Nathan K. 
Rating:
5.0

Rusty was fantastic and made the whole rental process easy with a lot of humility and courtesy. I would definitely recommend this location!

Andrew M. 
Rating:
4.0

Customer did not leave a comment.

DA R. 
Rating:
4.0

Basically nothing... great location Easy parking, equipment in great shape, office laid out well, price just right... I would say they did a really good job.,.

Darrell G. 
Rating:
5.0

It was perfect

MaryAnn G. 
Rating:
5.0

Excellent service and equipment well maintained! Highly recommend this location.

Michael K. 
Rating:
4.0

No problem at all dropping it off

Sara S. 
Rating:
5.0

Customer did not leave a comment.

Joel W. 
Rating:
5.0

Customer did not leave a comment.

Charles A. 
Rating:
5.0

Rusty was very good with me. Made everything quick and easy!

Charlotte H. 
Rating:
5.0

Very professional and easy to work with

Michael K. 
Rating:
5.0

Customer did not leave a comment.

Harley S. 
Rating:
5.0

Customer did not leave a comment.

Barbara P. 
Rating:
3.0

I received false instruction about the type of hitch needed which sent me to 4 stores without success so I had to change my plans since I could not tow (according to instructions) however, after I loaded up, I tried my hitch and it mounted perfectly. I wish I had received right info to save me 2 hours of running around and risk of buying something unecessary.

Axel D. 
Rating:
4.0

Customer did not leave a comment.

Paul H. 
Rating:
5.0

Nothing. The experience and personnel were great! Would absolutely rent again.

William K. 
Rating:
4.0

Truck was terrible, didn't drive well.

Rodney K. 
Rating:
5.0

Lovely experience

Travis H. 
Rating:
5.0

Awesome experience

Michael W. 
Rating:
5.0

Customer did not leave a comment.

Travis J. 
Rating:
5.0

Good experience

ken S. 
Rating:
4.0

Great customer service!

Mark M. 
Rating:
5.0

Customer did not leave a comment.

holly edwards E. 
Rating:
5.0

Customer did not leave a comment.

Gina J. 
Rating:
5.0

this is the nicest person I've spoke to in years very nice older guy.

Cory P. 
Rating:
5.0

Customer did not leave a comment.

Becky Y. 
Rating:
5.0

Customer did not leave a comment.

Tony T. 
Rating:
5.0

workers were friendly and helpful

William P. 
Rating:
5.0

The services is very good and think you.

robert W. 
Rating:
5.0

Everyone was very friendly and knowledgeable. I would use again.

shelby B. 
Rating:
5.0

Customer did not leave a comment.

thomas G. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

JOANN M. 
Rating:
5.0

Customer did not leave a comment.

Melissa N. 
Rating:
5.0

Mr. Rusty was very professional & nice.

Gerida K. 
Rating:
5.0

The straps on the dolly kept coming loose, had to stop ever 2 or so hours to tighten the straps on the car being pulled.

steven O. 
Rating:
5.0

Customer did not leave a comment.

Delona W. 
Rating:
5.0

Customer did not leave a comment.

Glenn F. 
Rating:
5.0

very helpful and got us on our way again

linda B. 
Rating:
5.0

Super customer service and a genuine nice guy

Mark B. 
Rating:
5.0

What a great location and the manager was awesome

Robert A. 
Rating:
4.0

Customer did not leave a comment.

diana B. 
Rating:
3.0

The gas tank was less than half full (inappropriate!!!) and the process absurdly slow due to either poor internet or U-Haul paperwork (which probably violates information security laws). I will rent from Penske next time.

Pamela E. 
Rating:
5.0

no improvement needed.

James S. 
No reviews have been submitted for this location.

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