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TERRY E.
Customer Reviews for Gathering Time Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No improvement needed.
David H.I had a nice clim
MARK P. | Overall ExperienceThank you.
TAMMY P. | Overall ExperienceGathering Time is very friendly and professional.
GARY R.Great people to do business with. Thank you
HERSHEL H. | Overall ExperienceAfter our experience I would never recommend renting from U_Haul, and we definately will not use this company again. We were NEVER told that our renting period was based on 24 hours. Now we have to pay an additional $29.64.
Bobby C.I was sent to Bonham from Sherman and charged for the extra miles. This was a terrible experience when I expected to pick my truck up in Sherman on a Friday night and then had to drive to Bonham and back that night. No excuse for overbooking this.
Robert S.Thanks. Easy pick up and drop off. Will definitely use them again.
STEPHEN R.the customer service at uhaul phone is horrible. had me dro3ping off the trucks in wrong locations causing me to be late and getting extra charges. will never use uhaul again
jodi S.If y'all rate stay at 39.97 with tax it should stay that way and not go over into 238.00 and they should give back that people put up for the deposit for the U-Haul to move stuff in to give it back and not charge for going over on the milage cause some people can't offered it especially the ones that are on disability . So no I am not going to recommend y'all to anyone
KATHRYN E.Great
David B.Sometimes I think it's hard to put the gas back to exact amount especially if your on a fix income. But I really like this location a lot. I always recommend friends & family, I even had some do the storage units. I recommend them over any other locations. Compared to the other their most friendly. I wouldn't use the other location in Bonham if it was my last choice. For ever Shilo location 5 stars & some
RITA A.Everyone was great!
Curtis M.Such a great experience compared to the pick up situation. He even called to tell me we' left somethings. Service above excellent.
KATHERINE R.Excellent service
Eduardo G.The agents here were extremely nice and helpful!
Michael H.They were very nice and accommodating!!
Carroll W.The staff was very helpful when hooking up to the trailer and even parked the trailer when I had trouble. Thank you Rusty and Daniel.
Lisa G.This location was exceptional in service and friendliness. They went above and beyond to help me get what I needed. I highly recommend!😃
JEANNETTE P.checking system
Joseph R.Great service
Teresa J.The check in employee was excellent. Very personable and friendly. that employee made the trip worth it with his funny disposition and friendliness.
ALFRED A.We have rented from this location before and will again! Rusty is so friendly and helpful! So personable! Thank you Rusty!! We appreciate you!
Kelly D.none
Rozlyn A.The trailer was dirty and it had dried mud all over it but it worked just fine !
Kenneth W.Rusty in Bonham was AWESOME. But, my original request for Caddo Mills, TX which moved the reservation to Bonham, an hour away which i had to drive just to pick up my rental. Very out of the way and not good customer service at all. Thank god for Rusty coming in after hours to take care of me. People, never use UHAUL in Caddo Mills ever.
Paul M.All good
Curtis M.Rusty was excellent to rent from. I received a confirmation call the day before, and the truck was ready to go on time. This is the BEST U-Haul location I have ever rented from.
Nathan K.Rusty was fantastic and made the whole rental process easy with a lot of humility and courtesy. I would definitely recommend this location!
Andrew M.Basically nothing... great location Easy parking, equipment in great shape, office laid out well, price just right... I would say they did a really good job.,.
Darrell G.It was perfect
MaryAnn G.Excellent service and equipment well maintained! Highly recommend this location.
Michael K.No problem at all dropping it off
Sara S.Rusty was very good with me. Made everything quick and easy!
Charlotte H.Very professional and easy to work with
Michael K.I received false instruction about the type of hitch needed which sent me to 4 stores without success so I had to change my plans since I could not tow (according to instructions) however, after I loaded up, I tried my hitch and it mounted perfectly. I wish I had received right info to save me 2 hours of running around and risk of buying something unecessary.
Axel D.Nothing. The experience and personnel were great! Would absolutely rent again.
William K.Truck was terrible, didn't drive well.
Rodney K.Lovely experience
Travis H.Awesome experience
Michael W.Good experience
ken S.Great customer service!
Mark M.this is the nicest person I've spoke to in years very nice older guy.
Cory P.workers were friendly and helpful
William P.The services is very good and think you.
robert W.Everyone was very friendly and knowledgeable. I would use again.
shelby B.Mr. Rusty was very professional & nice.
Gerida K.The straps on the dolly kept coming loose, had to stop ever 2 or so hours to tighten the straps on the car being pulled.
steven O.very helpful and got us on our way again
linda B.Super customer service and a genuine nice guy
Mark B.What a great location and the manager was awesome
Robert A.The gas tank was less than half full (inappropriate!!!) and the process absurdly slow due to either poor internet or U-Haul paperwork (which probably violates information security laws). I will rent from Penske next time.
Pamela E.no improvement needed.
James S.