Customer Reviews for Gaytan Family Market

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Gaytan Family Market

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Debbie B. on

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The truck reeked of cannibus. It was a very unpleasant journey.

Kimm M. on

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Only problem and it was a considerable Issue was their was NO RAMP to get Large Heavy items into truck, IE: Washer& Dryer,etc.

Kerry R. on

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Customer did not leave a comment.

SUSAN V. on

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The family did not explain to us that if we were late with the truck we would be charged for an extra day. This should have been made very clear to us, and was not. We feel scammed.

Flora K. on

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The place I picked up the truck was great Very professional However when calling to make a reservation be sure the equipment is where you said it would be

Sue J. on

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be open longer hours

Brad A. on

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Customer did not leave a comment.

Craig S. on

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jeremy e. on

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When I pick up the truck at this location I had requested a diesel as I was traveling over 600 miles. Although they had 3 diesels there she would not allow me to take one. I needed a trailer and she removed someone's reservation off so that we could use the trailer, which didnt seem fair. I PAID cash up front for the whole rental before I even left plus paid a 100 cash deposit. I quickly realized why she had pushed the truck on me. First off the brakes were stockings, the bearings and the rims were getting extremely hot to the point they were starting to turn red. The truck has a 60 gallon tank and it stated 10 miles per gallon I was only traveling 705 miles and should have only needed to get gas once to make the trip it having a half tank to start. That was a very short lived thought. I had to fill the tank 2 completely and then 3 more times at roughly 50 dollars just to make sure I was getting from point a to point b as it was consuming gas rapidly. The check engine light was on most of the drive he had no power behind it. At times it wouldnt go more then 40mph. What should have been maybe a 14 hour drive normally 12 but I gave myself and extra 2 hours because of the load turned into just shy of 20 hours. We had to stop ever hour or so just to allow the rims to cool down. Not to mention the car following had our toddler daughter and we couldnt just call and get another uhaul delivered to us in the middle of nowhere to shift stuff to a new truck. When I stopped of the truck the next day about 48 hours after pickup the location did not have a spot for me to park it. So I had to park it across 4 parking spaces. I maintained the key to insure I was going to get my cash deposit back. The lady at the drop off location wouldnt even listen to my concerns not only for me or try and fix it she didnt seem to care if the next person in line for renting it was gonna have a problem. Then after I left I took my daughter to the park across the street and even though she demanded the key to move it in the course of the next 2 hours she didnt have it moved. She was rude. I will not being doing business with either two of these location ever again. I spent more money then I should have and had nothing but problems and safety concerns and never had piece of mind. Something needs to be done to the truck and needs to do something to keep me as a customer at other locations.

GINGER D. on

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No need for improvement evertthing was fine

PAUL J. on

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They were more concerned with running the restaurant and I had to go in the yard to get the truck. The cab was filthy with wrappers and dried mud on the floorboard and the windshield was so dirty it took a lot of scrubbing to clean as well as the mirrors.

Shondra V. on

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Staff is Excellent!!!!

Shondra V. on

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It would be great if I was able to reserve the size of the truck I need, No size available besides 10 footer or under was available, even a week and a half before reservation. Its very complicated to move a three bedroom house with a 10 foot truck with no ramp. The staff is excellent though!!!

WINSTON K. on

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A lift gate for a Truck!

Richard G. on

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Customer did not leave a comment.

amber t. on

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Customer did not leave a comment.

Jose V. on

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Pick up location was good, overall uhaul experience was very misunderstood and poor. Will never use uhaul again. ! Nor would I recommend uhaul to anyone. They advertise things they say they can do, but actually don't. U boxes are a joke! Again this comment is not for the pick up location.

elton e. on

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very kind, and very friendly, easy return, very nice to deal with ,honest,

north coast o. on

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Customer did not leave a comment.

florrie e. on

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JUSTIN P. on

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craig s. on

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Initially reserved 48 hour reservation, which was upheld on location's end. One day late returning truck. Incurred frivolous inflation charges on mileage charge and SafeMove. Mileage Out (49,773.0) Mileage In (49,883.6) @110.6=$98.43. Have documented proof of actual Mileage Driven (49,774.2 Out / 49,833.6 In). Furthermore, I signed original agreement of $14.00 SafeMove option, was charged $42.00. Other than the blatant, fraudulent attempt to overcharge mileage and SafeMove option, I thoroughly appreciate the satification with the overall experience and customer service I recieved from Janet at the Gaytan's Family Market.

Angelique C. on

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No parking for the 20 foot truck and I was charged for a dolly when I dropped the truck off on Sunday. I was not going to leave a dolly in an unlocked truck in Clearlake. It would have been stolen. I called in the morning to let them know and I had always been charged without even a phone call.

angelique a. on

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Nothing! The Customer service was fantastic and there trucks are always clean and tanks are full.

Trish W. on

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Customer did not leave a comment.

PETER M. on

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Customer did not leave a comment.

Destiny C. on

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Customer did not leave a comment.

Teresa H. on

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The service was friendly, efficient and wonderful. I would recommend to anyone!

RENEE M. on

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Dropping off was good the receiving in Rancho Cordova gets a extra poor rating!!

petra C. on

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the best