Truck has sticky soda spills and leftover pizza in the cab.
Ian H
Customer Reviews for Gazzalis Express
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The staff was friendly and helped me get the truck with no issues.
Achint SKeep the vehicles clean and maintained.
Jason PThe store lost the keys to the truck I reserved and it took an hour for them to figure out a solution and get us into another truck.
Sherifa MPerson working at the store couldn't find my reservation at first. He continued to help other customers while making me wait. He didn't have the blankets that I ordered and were supposed to be in the truck. He was worried he didn't have a truck for me. It took half an hour to get the key. Gas was on empty.
Mariangel MPu the wrong mileage at check in and tried to say I went 300 miles when in reality I went 5 miles
Tiasha LThe guys who operate this location are terrific. \, A= in my book. mmf
Malcolm FThere were not enough furniture pads available; this did not end up being a big issue, but given there were only 3 available, it would have been nice to at least be able to have 6 given we were expecting 12.
Tyler SI had SUCH an excellent experience at Gazzali's! Unfortunately, the truck I rented had been vandalized just before my pickup and was not usable, but every single employee was so, SO helpful with the situation. They were extremely respectful and were able to find me an alternative quickly. It didn't throw off my timeline much at all and they went above and beyond in their customer service. I'm super grateful to them all!
Alana YAlison was very Helpful in about returning the truck
Ivan Mdid not get furniture dolly or furniture pads that i paid for
sirapat aWhen u put the same gas in as when u started I shouldnt be charged for gas
Jeremy ODifficult to find. No street number on the store. But the gentleman behind the counter was friendly and helpful.
Jette SGood customer service.
MUKHTARR MSketchy parking lot full of trash and homeless people. No cell reception, impossible to check in out out trucks, no key drop, business not open during drop off hours.
Matthew NFirst location in Berkeley was closed an hour early before my pick up time. 2nd location had no markers. Hard to find. Truck was dirty with check engine light on. Charged more than quoted. Will probably use a different truck rental in the summer
Brennan BEasy and convenient.
Patricia LThe location was not open. There was no clear guidance after spending 40 minutes on the phone trying to find a lock box that did not exist. I was asked to bring my U-Haul keys back tomorrow. I would like a significant refund as I spent 45 minutes for what should’ve been a five minute drop off and I have to spend I didn’t get to call Rose and Jack an hour of my time tomorrow to bring the U-Haul key to the business. I have to leave work early. This has been horrible experience.
Jay M