Customer Reviews for Genes Surplus

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Genes Surplus

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Anthony F.
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Customer did not leave a comment.

David D.
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Gene was very helpful when I did not have enough cell service to complete the drop off online. A+ for service.

DANNY E.
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Customer did not leave a comment.

JAMES F.
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nothing

Dennis R.
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everything worked for me.

Anthony F.
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Customer did not leave a comment.

dorothy G.
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David B.
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Customer did not leave a comment.

Kathy J.
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No one was there to check me in, the owner was in PA. Besides that they charged me for e,tra miles without my permission, and the uhal was left with a 1/4 tank more of fuel than required, and was delivered back 2 days early. Why couldn't the price be exchanged??

Andy M.
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Gene was hreat, but I had to drive over an hour to get to him. I will go with a different company if I have to drive that far again to pick up a U Haul.

Michael D.
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One of the ratchets was rusty and challenging to work

Deborah P.
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Customer did not leave a comment.

RANDALL C.
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Extremely polite and courteous!

Mary S.
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I'd requested to pick up the trailer in Kirksville, MO but was contacted by the representative in Memphis, MO the day prior to pickup. This was considerably farther to go to obtain the trailer. While I realize this sort of thing happens based on the location of desired equipment, I'd appreciate notification by U-haul directly once the change in location was determined.

Patrick F.
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Customer did not leave a comment.

Richard H.
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Lindsey S.
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I would absolutely recommend it as Eugene went above and beyond the call of duty to accommodate what was a corporate nightmare

Cherie D.
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Customer did not leave a comment.

Jean E.
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jason M.
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Jared K.
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Gene was great to work with from start to finish. He was very professional and accommodating. Thanks, Gene, for making it stress and hassle free!

Eugene O.
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Was very nice to deal with. You guys at uhaul have a good thing going. Keep up the good work, And Have A Blessed Day.

DANNY L E.
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Customer did not leave a comment.

Tron K.
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Be in contact long before two days for location of pick up. Poeople plan farther ahead than you do. Cost is a factor and intended location for pick and deliver MATTERS! The consumer ends up paying you fuel cost for the extra miles than expected to pay. That's wrong for the consumer to pay for that.

Aaron S.
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Customer did not leave a comment.

Weldon L.
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not a thing you have it

MIKE C.
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Philip M.
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Gene is a great guy and was pleasant to deal with. The equipment worked well.

DEBRA S G.
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Customer did not leave a comment.

Donald V.
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JACOB J.
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Donald V.
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SAM P.
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Connie C.
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I was well pleased with the service, and have no suggestions for improvement!

Brenda P.
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Customer did not leave a comment.

dale N.
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Customer did not leave a comment.

Derek D.
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The Center Was wonderful. The issue was the equipment requested was not available as the Website had stated it was. We were down sized and the smaller unit did not meet our timeline. We probably would have changed dates if we had known that when we were working with the website.

James F.
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Customer did not leave a comment.

Philip M.
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Trailer was very torn up and dirty

CAROL B.
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The manager was in a hurry. We found out later that he did not check the lights..only the signals so we drove 50+ miles with emergency flashers on...I think an adjustment of fees is warranted

DANIEL F.
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Its not the pick up spots its having trucks where they are supposed to be. 3Weeks should be plenty of lead time.

Leanna S.
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Customer did not leave a comment.

KEVIN H.
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Customer did not leave a comment.

STEVE D.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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