Most bizarre experience I have faced with a professional business. I arrived at this place after hours (which I was not aware of at this point) around 10:30pm and as there is absolutely no light in parking lot, was unable to figure out quickly where to park the returning truck. After getting some directions from the employee/owner (Not sure but was inside house) I parked the vehicle next to the house/office. After parking and post shutting off my engine, the check out process required odometer reading which let me to restart up the truck again. Within 1 min or less so as I was taking the picture, the same employee / owner aggressively knocked on the passenger window and told me to leave the premise as I was taking too long and stated either they or I will take care of it tomorrow. Then as I continued to take the pic, the same individual went over to my rides personal vehicle, which was standing on the public road ang banged on there window and told them the driver (me) had to leave as security was on its way and it wouldn't be good for me. I continued to take the physical pictures of the truck from outside as I know the uhual process but after left this place pretty scared and still very confused as to what happened. Total maybe was there all of 15-20 mins. Throughout I stayed professional towards this aggressive and threatening behavior. I would never harm anyone's living but had to report to uhaul and leave this review after this experience.
FAHAD A
Customer Reviews for Geobody Sense Fitness
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Good service and fast, not wasting time..
Gabriella MTo have more vehicle variety at the location
Joseph NThere was broken glass underneath the seats and clear tampering of the ignition. It looks like it was broken into, window was replaced, but glass was not carefully cleaned out. A half drank Gatorade and someone’s ID in the glovebox. Furniture covers and a furniture dolly I didn’t request in the back and it was really dirty.
Isaiah PSo simple and using the estimated mileage I knew exactly what I would be charged. Very well managed and friendly. Would definitely use again and recommend to a friend.
Sheryl SIncorrect Billing and Unsafe location and bad customer care, Dont recommend this location
Vinod GThe owner here is a great guy that really wants to be the best location that he can be. I will definitely rent from this location again.
Jayson MVery professional and friendly.
CHARLES NGreat place! Good service, no traffic, no lines. Just pick up and go.
Jeffry AThe equipment was clean. The owner knew the equipment and was efficient in getting the trailer on the truck. He checked and made sure all of the lights worked.
Matt DService was excellent
Michael QJust had to sweep out the back when we got it home. Everything else was fine.
JUSTIN OThe vehicle was in a very bad condition when I picked it up. It was dirty and smelly, the check engine light was on, the tire pressure light was on, the was no gas in the car (I have pictures to show) and the dealer was so rude. He billed me for 100 miles when I only drove 40-45 miles and included additional hidden fees. I am extremely unsatisfied with this service, this has to be the worst U Haul experience I have had. His google reviews says it all. He has a list of customers credit cards stored on his computer! And charges them exhaubitantly when they return the vehicle, which is unfair. I would like to be charged fairly and get a refund for the over charge.
ADAURE AGreat job! Thanks
Wendy VJR was wonderful and I highly recommend others rent from him as well! He was extremely kind and made it a point to make sure I was taken care of!
David MGood service
Timothy WBack of UHAUL was full of roaches. I had to get roach spray and kill as many as I could. I am hoping that there wasn’t more that got into my things.
Mark WEverything good
JORGE LThis location is a little bit remote and if you’re not up to doing it yourself, I would suggest that you seek a full service center somewhere.
Michael MThe best option for rent a truck. Keep going guys we need company like u haul every where.
Ledier RNobody is there at the location when I reached to pickup the truck and I had to call customer care and waited for an hour to get the truck key
Rajesh KGreat guy.
Gary EThey charged an extra $60.50 even after returning 1 day earlier, cleaning, and giving back with more than the fuel level was supposed to be.
Venkata RVery helpful, Great guy.
Gary EDid not have the furniture dolly I requested. After I returned the truck, I received the invoice and there was a $25 cleaning fee that I was not told about. The location of remote. You should send someone out to see got yourself
Robert BGreat customer service and easy returns
alonzo cVery helpful and accommodating!
Roy WWe waited over an hour for the key they forgot to put in the lock box. Our movers didn’t finish because we were so behind on time and they charged us for staring over an hour late. This place also gave us a truck with no fuel. We returned it the same as we got it and charged $90 for no fuel, but that’s how they gave it to us. We need to be compensated somehow for waiting 1.5 hours for the truck key and no gas!
Jason TThe only suggestion I would have would be to have the phone number posted at the gate. Overall, I have no complaints everything was as I expected.
Atiya HDrop off location was trash. Costumers service sucked.
Calvin MThe area was a dirt lot off the beaten path. Had to call to get someone to let me in the gate. Super nice and professional help received.
Kelly CThis is literally a couple of trucks and trailers in someone’s yard with cattle, horses, and dogs running around the trucks. When I booked my rental for a Sunday from 12:30-3:30pm, it said that I could still pick up the truck even though this location is closed Sundays. When it was time to pick up my rental (12:30pm), I logged in to my U-Haul account like the email said but didn’t receive any instructions, and had to contact the owner for help getting through the gate and around the cows. I was handed keys and not asked any questions. I took a photo of the dash, just in case. I had no issues with the truck and returned it nearly an hour early at 2:42pm (again taking a photo of the mileage), dropped the keys and closed the gate as instructed by the owner. At 4:30pm that evening, I got a link asking me to verify the license plate of the U-Haul and then received two rental agreements and transaction receipts for a reservation from 4:30pm-7:00pm and someone had signed for me. I also noticed that Save Move had been added to my reservation. I called customer support that evening and they told me to call the location the next day to dispute that charge. I called Monday around 12:30pm and the owner yelled at me that he didn’t make my reservation and that he’d call me when he got back to his office, then hung up on me. When I got off work at 7:00pm I called U-Haul customer service and was able to get the charge removed because it was clear it was added after my reservation. I would STRONGLY recommend really investigating this location. It was the weirdest experience I’ve ever had renting a U-Haul. However, both people I talked to at U-Haul (Noah and Sheena) were very nice and helpful.
Jacqueline HI went to rent a truck and this guy name “J.R.” (black male,tall,with beard) asked to send him the money ($100) trough cash app to his personal bank account,instead of using my card the way is suppose to be,(very very sketchy), so I did because I was in a rush,but when I dropped the truck off he called me saying that I owed him and to send him extra money directly to his bank account instead to the company. He made up that I owed him because I drove 50 miles extra which is a LIE.I will figure out.I don’t recommend this location AT ALL!
Wilma mThe location is good enough for the business...and the community.
Akin OJoseph was very friendly and kind.
lana mGreat experience. Thomas Freeman was professional, kind and accommodating. Moving over a holiday is stressful and he made this process easy and convenient. This business is an asset to the city of Fulshear. Thank you for your kindness.
Valencia CAwesome customer service. Representative(s) had a very welcoming demeanor. I highly recommend this location.
Willisha JDealer was friendly. Location was in an area with a lot of animals and debris scattered. This, in my opinion makes it not clean and safe for customers to some extent. Overall all, U-haul personal at both locations was pleasant to deal with.
Veronica MGreat customer service
mark wThe truck was located on private property behind a secured gate in an area surrounded by cows and horses. Although someone came to help and moved the truck to the public road, I would not rent from this location again. Not appropriate pick up location for a name brand business.
Jamie TThe owner was very friendly and good customer service. Just needs sone improvement to the facility.
William WVery friendly and professional. Was very timid to drive a 26' truck. but he pulled truck out and assured me they were easy to handle. Walked me through every step. Once returning, he helped me in parking the truck. Yes, the truck had some bumps and scratches but didn't expect a brand new truck like others do. The truck was intact and in working order. It got the Job done with no problems. No mechanical issues. All lights worked great. My trip from here to Oklahoma was smooth sailing all the way. I would and will rent from here again on our next last load. Highly recommend. Great value for my money.
Dana GThe WiFI connection at this location was very weak and required several attempts by the customer service rep to process my order.
Obi NY'all should have rentals returned to an actual business not a house where u got to wait until someone gets there in order to return the uhaul. Plus you guys tried to charge and extra $250 after we had paid nearly $600. I was told that we were overcharged and now you guys owe us so we're waiting on our money back. Makes me think twice about renting from Uhaul again.
Candace CThe uhaul was given to us with hardly any gas, but we got charged for gas even though it was brought back similarly to where we received it. No one was there to give my husband the uhaul for 25 minutes even though we had a reservation. To top it off, upon dropping the truck back off, the guy answered via the video doorbell and told my husband to leave the keys in the box. (My husbands car was on the property) he made my husband go open the gate where this guys cows were, and he said drop the uhaul off, take your car out and don’t forget to close the gate behind you. Cows got out, and my husband was left to literally get them back into the property by himself. HIGHLY unprofessional. Will NEVER recommend this place to anyone.
Zachary YI was charge twice for my rental. He check it in late. And it been a day I still haven’t received my refund. So I’ll not happy at all.
Michael PIf the drop off location is different than what is on the rental contract, Uhaul needs to inform the customer of the change. It is very aggravating to have to go to multiple locations and call customer service to find out where to drop off equipment. UHaul could also train their employees to help customers when U haul has an error in drop off location. The Move It Storage of Fulshear Texas was most unhelpful.
Sarah GCharged me for things I didn’t rent and when dropping off the trailer I tried calling the location to get an explanation and as of today I haven’t talked to anybody.
Cassandra WOverall good experience. I dropped it off the day before and it took until the next morning to be finalized. It made me concerned if something were to happen to it overnight it would be on me.
James MGreat experience
Michelle Cvery professional
Eraidith R