Drop off location was trash. Costumers service sucked.
Calvin M
Geobody Sense Fitness
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Fulshear, TX 77441
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Customer Reviews
- 4.0 Average Customer Rating
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The area was a dirt lot off the beaten path. Had to call to get someone to let me in the gate. Super nice and professional help received.
Kelly CThis is literally a couple of trucks and trailers in someone’s yard with cattle, horses, and dogs running around the trucks. When I booked my rental for a Sunday from 12:30-3:30pm, it said that I could still pick up the truck even though this location is closed Sundays. When it was time to pick up my rental (12:30pm), I logged in to my U-Haul account like the email said but didn’t receive any instructions, and had to contact the owner for help getting through the gate and around the cows. I was handed keys and not asked any questions. I took a photo of the dash, just in case. I had no issues with the truck and returned it nearly an hour early at 2:42pm (again taking a photo of the mileage), dropped the keys and closed the gate as instructed by the owner. At 4:30pm that evening, I got a link asking me to verify the license plate of the U-Haul and then received two rental agreements and transaction receipts for a reservation from 4:30pm-7:00pm and someone had signed for me. I also noticed that Save Move had been added to my reservation. I called customer support that evening and they told me to call the location the next day to dispute that charge. I called Monday around 12:30pm and the owner yelled at me that he didn’t make my reservation and that he’d call me when he got back to his office, then hung up on me. When I got off work at 7:00pm I called U-Haul customer service and was able to get the charge removed because it was clear it was added after my reservation. I would STRONGLY recommend really investigating this location. It was the weirdest experience I’ve ever had renting a U-Haul. However, both people I talked to at U-Haul (Noah and Sheena) were very nice and helpful.
Jacqueline HI went to rent a truck and this guy name “J.R.” (black male,tall,with beard) asked to send him the money ($100) trough cash app to his personal bank account,instead of using my card the way is suppose to be,(very very sketchy), so I did because I was in a rush,but when I dropped the truck off he called me saying that I owed him and to send him extra money directly to his bank account instead to the company. He made up that I owed him because I drove 50 miles extra which is a LIE.I will figure out.I don’t recommend this location AT ALL!
Wilma mThe location is good enough for the business...and the community.
Akin O