Better instructions when picking up to know what to expect when you get to a location that is not pick upalandra G.
Customer Reviews for Get It N Go Services
(U-Haul Neighborhood Dealer)
Houston, TX 77003
Services at this Location:
- Mon–Fri11 am–6 pm
- Saturday10 am–6 pm
- Sunday1 pm–5 pm
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Equipment was damaged. Straps on Tow dolly were torn and strap ratchet was rusted and would not secure the straps tight.Mayra K G.
The employee sat in their truck while I was knocking on the door. 1/2 hr. before posted time to close shop. I called and left msgs. Nobody ever returned a single one of my phone calls. Or customer services phone calls. Management never responded either. Which left me to do the 24/7 rental. Which wasn't too terrible to get the truck rented. The truck was clean. But it needed power steering fluid real bad, with nobody to tell this to, I just didn't end up driving the truck as much as I would have. (We used a friend's truck instead.) And just put small things in the uhaul as to not put a strain on the powersteering. Only used it for 2 trips in town instead of back and forth, like we had planned due to power steering being hard to handle and moaning very loudly with every turn. Pretty disappointed.Billie S.
Terrible experience. I waited an hour and a half for someone to finally show up to give me keys although I chose the self check in process. The gas tank was between 3-quarters full and half of a tank when I got into the vehicle so I filled it up exactly where I received it but yet they charged me $16 for no apparent reason.Diamond D.
Houston and Huntsville locations were add spectacular Very helpful and friendlyPatrick D.
Customer did not leave a comment.Kayla M.
The confirmation process was very complicated. And you give options to add on like a dolly, boxes and mats but yet there is no one there at the location to give you these things. So don't offer things you are not able to provide.BEAU S.
Customer did not leave a comment.jesus G.
Good job well done.GROVER D.
Customer did not leave a comment.Christopher R.
Manicure lawn where trucks are located! Food on cooler on side of truck.Rodney C.
Went to return unit before 5:00 pm It was closed. But unit is thereJose A.
The lot was unkempt and no employee was available. Now, the employee did call me to confirm pick up because I reserved for 10a. Employee called around 10:45a. As a customer, I assumed the location was open during hours posted on uhaul website. If there is only one employee, please let the customer know to call ahead of time or if running behind pick up schedule. Now, the employee was very polite. No complaints with employee. Please note on website that someone is not always available. Call always.kelly D.
The customer service was excellent and easy to understand my need humble and simple 👍Insa R.
Customer did not leave a comment.David H.
Nice service,and fastEsther L.
Was great.. simple. No issues.Dina J.
Customer did not leave a comment.Abdoul K.
Customer did not leave a comment.MISTY B.
The vehicle needs serious maintenance and cleaningBonnie L.
Don't send them to this locationBrene Dora W.
Customer did not leave a comment.William S.
Customer did not leave a comment.Jazzmaine M.
Customer did not leave a comment.willie F.
Customer did not leave a comment.Joel E.
The drop off location was supposed to be a few minutes from my house but for some reason uhaul changed it to a 40 min drive away in the ghetto. I pulled up to a super sketchy drop off location and had to leave the key in a drop box that anyone could steal. The roads were terrible I was in the ghetto and it was 40 minutes away from my origainl drop off location this was absolutely unacceptable after I paid $2200 for a truck. I was supposed to return it with a half tank of gas which I had but because I had to drive so far it was under and I will not be paying for gas because that is absurd! Terrible experience.John S.
Customer did not leave a comment.Chris M.
Customer did not leave a comment.Jeffrey S.
The guy who works there is awesomeDino F.
We I was late picking up my tow truck but the next morning he was on time in very helpful in showing me what in how to use the tow thanks for all your helpEarl P.
Customer did not leave a comment.Jeffrey A.
Was able to pick the truck up quickly with no issues.Ekundayo modu N.
Unmanned location did not look inviting or secure.Patrick G.
This location was in very poor conditions. I had to talk to the UHaul person over the phone given by a stranger in that location. Its small, not clean. My uber driver stayed on the street until I was done due to it looking so unsafe to make sure I was alright. Here I also requested a specific drop off location in Katy, which when I got the confirmation Email it was not what I had requestedVANESSA A.
extremely good service. very friendly staff.JASMAR K.
Customer did not leave a comment.Desmond J.
Customer did not leave a comment.MARIA O.
I dropped vehicle off two days early and it did not get entered until truck was one day late and I was charged extra day! In acceptable!Gunnar P.
Customer did not leave a comment.ROBERT V.
The gentleman who helped us was very nice and made sure the truck was cleaned before we used it. He also made sure we understood the returning procedures so we do not get charged extra and how to use different parts of the truck such as the ramp, etc.Angela F.
the place leaves to be desired the operator is 5 starsPhilip W.
Customer did not leave a comment.Isaac W.
Not charge your next customer for a disabled box truck for 10 days if they had called in and told the customer service rep that it was not functioning and that it was parked outside your house so they can come pick it up but instead sat there for 10 days and paid for a mechanic to fix it out of pocket so they can return it only to charge them not once but twice for the 10 days it was sitting waiting for uhaul to pick it up but never did come. This has been add a headache to say the least for the moment the truck had a mechanical breakdown in my experience with U-Haul has been horrible so far because the dispute hasn't been resolved yet and hopefully will be reimbursed for the unused amount of days when the car was disabled sitting waiting for somebody to pick it up so until then I will wait patiently and hopefully U-Haul will make the right choice and reimbursement and not charge me twice which Is unbelievable that I would be charged twice for the total amount upwards of $1000 for two days of rental so till then have a safe and blessed new yearStavros H.
Customer did not leave a comment.Hollis S.
Customer did not leave a comment.Jesus G.
The location opened up late, after 8:30 in the morning. My reservation was for 8 am. I ordered a dolly with the truck and I did not receive it. I called and notified the location and was told k would get a refund for it, which I have yet to see. Not having the dolly and the location opening up late set me back.Sarah H.
Customer did not leave a comment.Rodney M.
Very nice people there, the returning process is super-easy.Fayin Z.
Customer did not leave a comment.Salvador R.
Customer did not leave a comment.Jaima R.
Keep up the great workRita P.
Customer did not leave a comment.Jana J.
Customer did not leave a comment.Patsy D.
I'm not okay with being extra money for after hour charge. When I had it for not even two hours in I rented it for 24hrs but I will like to speak to one about this matterRomisha D.
Helpful hooking up and discconnecti gjames B.
Representative was not on site to take vehicle, was charged a cleaning fee ,and mileage when that was not part of contractStacie R.
Really great service at the pick up and drop off site.Julie M.
Very professional, knowledge and timely staff; will recommend this location to all Family, Friends and AssociatesRALPH G.
No one was there, but the process to return it by using the app was helpful.Steven J.
Customer did not leave a comment.clayton H.
Not friendly at all, and the guy charged me 25 bucks to â€œcleanâ€ the truck. I left a water bottle and a Red Bull in the truck. I'll never use U-Haul again nor will I recommend it to anyone. Not impressed with this company. Also had to drive over 100 miles to pick up a truck even though we reserved it well ahead of time.Brent T.
Customer did not leave a comment.MIHAI GHEORGHE B.
The worker was friendly and attentiveMichael C.
Customer did not leave a comment.Janet P.
Customer did not leave a comment.JOHN B.
I was charged $20.00 for an after hours drop off.Robert H.
I contact the second location around 8:30p, the gentleman told me they were closed but I could still drop the equipment off. It was dropped off around 9pm at the latest, i waited until Monday to receive a confirmation of receipt maybe a final email, a receipt with extra fees, but no emails! I call the vendor and request a receipt and was told two days later they still had not received the trailer I rented. i had physical proof via photo it was dropped there! Even, telling the vendor that he still stated the property was stolen. After, I told him I was about to contact the customer service number, I received a call stating it had been found and rented it was just a glitch in the system. All the notes from Dallas drive was there but you still rent out a nonworking trailer for someone else to be in danger. Smh, even if it's not the actual Uhaul facility you have to make sure the private/ unauthorized dealers are providing the same customer service especially when being brand by uhaul.Jesscia S.
Customer did not leave a comment.Brent B.
Customer did not leave a comment.Maurice B.
Excellent pleasant and well mannered service person who helped me hitch up and guided me on my concerns. 10 out of 10 would recommend.Hannah W.
Customer did not leave a comment.Emily H.
There is absolutely no place to park and leave a car while we have the rental. Wasn't busy but kept me waiting so I was late to meet several people who were helping. Then HE had to struggle to get the truck started so I was afraid to turn off the engine while we loaded for fear it wouldn't start again. When we returned it after 2 hours the computer was down so he couldn't ck it in and the email receipt shows we were actually late returning but I had a picture taken of the truck dash showing mileage and is time stamped. Ultimately we were billed correctly,Judith R.
Was to worried about his wife and kid in the car. So was rushing to do everything. Did tell me I was going to get a $19 refund because I was charged $638 and that the new charges would be $619. When I returned it today I was charged the $638 and not the $619 he saidAManda R.
Customer did not leave a comment.Jonathan H.
Customer did not leave a comment.shamika G.
Customer did not leave a comment.Travis G.
Customer did not leave a comment.Luther J.
Customer did not leave a comment.MARCO G.
Truck and tow dolly was not that clean but good enough to use them.Saketh Reddy D.
Customer did not leave a comment.Francisco C.
Help unhook trailers. Be there in person to check in.Martin M.
Customer did not leave a comment.Dustin D.
No one there when dropping. It was closedi had to drop it there my self and almostgot hurt as the concrete is all unevenArturo R.
I was billed for two days when when I only had the trailer for several hours, I returned the trailer after hours and called in tom let CS know that i had returned it, the link that was texted to me had "expired" so I called in and let CS kn ow that I dropped it off and there was a 15 minute hold time, so I left while still on the phone. the customer service at Uhaul noted that I returned the trailer at 6pm or so the same day but I still got charged for two days. I have not had a refund posted as of yet. Contract Number 87084156.David M.
Was told I could return truck to any location but when I did they tried to charge me triple the rate 200+ dollars then I had to take it back to the other side of town before work never using u-haul againJason R.
The merchant was flagged by my bank for previous fraudulent activity so I was delayed in getting my truck & got on the road a day late. Then the truck had issues & further delayed my trip because it wouldn't go over 65mph. Then it finally broke down & I was stranded on the road causing further delays & I was not able to start my job on time. Then after being told that I wouldn't be charged anything further I was causing overdraft charges to my account & it still has not been resolved so the charge is still there & I am unable to use my bank account! I have called several times & still it has not been resolved!nathasha C.
Customer did not leave a comment.Nate W.
Customer did not leave a comment.Allan D.
This was an unmanned drop off locationSheila S.
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