Customer Reviews for GET Storage
(U-Haul Neighborhood Dealer)

171 reviews

28 Herrold Ave   Athens, OH 45701

(740) 249-1343

Location Hours

  • Mon-Tue: 9 am - 4 pm
  • Wed: 9 am - 12 pm
  • Thur-Fri: 9 am - 4 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 7/12/2021 - 7/13/2021: Closed

Services at this Location:

Contact Us

(740) 249-1343

28 Herrold Ave
Athens, OH 45701

Services at this Location:

Location Hours

  • Mon-Tue: 9 am - 4 pm
  • Wed: 9 am - 12 pm
  • Thur-Fri: 9 am - 4 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 7/12/2021 - 7/13/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Andrew G. 
Rating:
5.0

Customer did not leave a comment.

Sue M. 
Rating:
5.0

Customer did not leave a comment.

ADAM K. 
Rating:
5.0

Very professional and helpful.

Stephen D. 
Rating:
5.0

Customer did not leave a comment.

Jonathan B. 
Rating:
5.0

Nothing it was great the uhaul was wonderful for what I needed

Scott W. 
Rating:
3.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Jo A. 
Rating:
5.0

Customer did not leave a comment.

Jennifer S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT M. 
Rating:
5.0

Awsome service , easy transaction

steven G. 
Rating:
5.0

Customer did not leave a comment.

HALLE B. 
Rating:
5.0

Customer did not leave a comment.

Amanda J. 
Rating:
3.0

Customer did not leave a comment.

DANIEL S. 
Rating:
5.0

Customer did not leave a comment.

Katie R. 
Rating:
5.0

Ensure the previous customer sweeps the vehicle prior to handing it in.

Colin L. 
Rating:
5.0

Customer did not leave a comment.

BROCK O. 
Rating:
3.0

Arrived there when closed (as expected). Could not get the app to allow me to return the truck. Someone working there helped manually check in the truck.

MICHAEL P. 
Rating:
3.0

Backed the trailer into the slot per the instructions of the personnel on site and unhitched. At that point could not get into the CLEAN trailer to show it was clean and got SCREWED on the cleanup fee. For the record that trailer was cleaner when I took it back than when I got it.

David B. 
Rating:
5.0

Customer did not leave a comment.

JAKIE M. 
Rating:
5.0

Customer did not leave a comment.

Brian A. 
Rating:
5.0

Customer did not leave a comment.

THOMAS M. 
Rating:
2.0

It was not explained to us that there was a certain time of day to return the vehicle and I still haven't found this information in the fine print. We were charged an extra $40 for a “late” fee. Nice hidden way to rape even more cash from your customers.

DARRELL S. 
Rating:
4.0

Customer did not leave a comment.

JOHN S. 
Rating:
4.0

Customer did not leave a comment.

Kevin K. 
Rating:
3.0

Customer did not leave a comment.

Nicholas P. 
Rating:
5.0

Customer did not leave a comment.

Donald S. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN A. 
Rating:
4.0

Customer did not leave a comment.

ERIC S. 
Rating:
5.0

Customer did not leave a comment.

ISABELLE D. 
Rating:
5.0

Lovely staff at this location. The truck was great. Thanks for the service.

Max S. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Very friendly people, they were there late on a Sunday (they aren't even open on Sundays either) - helped me walk through the online return process on the app, awesome people!

BENJAMIN K. 
Rating:
5.0

Great customer service. Quick and easy process.

Brad W. 
Rating:
5.0

Very friendly people, they were there late on a Sunday (they aren't even open on Sundays either) - helped me walk through the online return process on the app, awesome people!

Benjamin K. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

The owner(s) were there on a Sunday, even though they were closed, to except out trailer along with a ton of other college parents that were dropping their U-Hauls off. They were very nice despite being VERY busy. Very happy, thank you!

KEVIN T. 
Rating:
4.0

should have told me I could go faster tan 55mph once trailer was loaded!

alfred H. 
Rating:
5.0

Customer did not leave a comment.

Troy F. 
Rating:
5.0

I ordered a smaller trailer and received a 6 ft one. Although it got the job done, having the larger trailer was made the move more difficult and expensive.

James H. 
Rating:
5.0

Customer did not leave a comment.

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

Margaret B. 
Rating:
5.0

The turn in process seems a little tedious, but that might have been because it was the end of the day, we were tired, and just wanted to be done

Matthew M. 
Rating:
5.0

Great customer service!

Steven L. 
Rating:
5.0

Everything was quick and easy getting my 10 foot van, clean and person was very knowledgeable.

Todd G. 
Rating:
4.0

Very busy but very friendly.

JOHN S. 
Rating:
5.0

Awesome customer service. Super friendly and helpful people. I would (and will) rent from this location again in the future.

Stephen E. 
Rating:
5.0

Customer did not leave a comment.

norman S. 
Rating:
2.0

I am very disappointed I got charged for a few exerts miles, for unlimited one way rental. I guess there is no consideration for detours and reroute to avoid residential roads. This is my first time in quite a while renting Uhaul, I probably will not use Uhaul in the future. The pick up location and personnel were nothing but professional and informative, I did not feel I should have been charged for miles.

Jackie K. 
Rating:
5.0

Customer did not leave a comment.

SUZANNE E. 
Rating:
5.0

Manager was very flexible and accommodating to our timing

Brett C. 
Rating:
5.0

Super nice people, fast and efficient

Wendy R. 
Rating:
5.0

It's about the people. So nice and helpful.

RICHARD C. 
Rating:
5.0

Quicker mobile pick up process

Josie D. 
Rating:
5.0

Excellent support and service!

Bruce C. 
Rating:
3.0

Went to pick up trailer at John's carports in Zephyrhills FL. Reserved a week ahead of pickup was given out to another customer. Had to travel 15 miles to get one.

PAUL C. 
Rating:
5.0

11mpg? Really?

GILBERT M. 
Rating:
1.0

Very bad location very difficult to find took

PETER N. 
Rating:
4.0

Customer did not leave a comment.

DAVID K. 
Rating:
4.0

Customer did not leave a comment.

NANCY C. 
Rating:
4.0

Great customer service! Thank you.

Jessica H. 
Rating:
5.0

Staff was extremely helpful and professional

Nicholas S. 
Rating:
5.0

Very friendly, had the equipment I needed. Very pleased customer.

CASEY S. 
Rating:
4.0

Customer did not leave a comment.

Stephen L. 
Rating:
4.0

Customer did not leave a comment.

Mark M. 
Rating:
4.0

Customer did not leave a comment.

Timothy H. 
Rating:
4.0

I was told that location was open until 4:00. Got there a little before 3:00 and no one there. It was a busy day in a college town I assume they may have had several returns that day and would have maintained hours stated on the site.

Lucinda B. 
Rating:
5.0

Cindy was great!! Thank you for making a short notice dorm move easy. 👍

Russell D. 
Rating:
3.0

Customer did not leave a comment.

Charles D. 
Rating:
3.0

Customer did not leave a comment.

Charles D. 
Rating:
5.0

Customer service was excellent!

Susan P. 
Rating:
5.0

The drive to get to the location has alot of potholes. So I would fix the road to get to the location. The driveway.

Christopher A. 
Rating:
4.0

Needs better lighting to feel safer.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

Ronald T. 
Rating:
5.0

Customer did not leave a comment.

Cody S. 
Rating:
3.0

Customer did not leave a comment.

EVAN H. 
Rating:
5.0

Customer did not leave a comment.

Kelly M. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

They were personable and very helpful in getting me set up and ready to go. The uhaul was in good conditioning.

Dak N. 
Rating:
5.0

Nice staff. Great distancing and protecting my health.

Kevin J. 
Rating:
5.0

Customer did not leave a comment.

Thomas T. 
Rating:
5.0

Customer did not leave a comment.

James F. 
Rating:
5.0

Rep at the location was great. Very helpful!

HARRY P. 
Rating:
3.0

Customer did not leave a comment.

Justin E. D. 
Rating:
5.0

Customer did not leave a comment.

Andrew C. 
Rating:
5.0

Customer did not leave a comment.

Madison C. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey P. 
Rating:
3.0

U-Haul can do much better with customer service as customers should be able to drop off their equipment at one location. The pick-up locations sent me to two different drop-off sites.

Kevin K. 
Rating:
5.0

Customer did not leave a comment.

Todd S. 
Rating:
5.0

Customer did not leave a comment.

COLIN C. 
Rating:
5.0

Customer did not leave a comment.

RACHEL C. 
Rating:
1.0

The U-Haul location was hidden and hard to find. It was served by a poor one-lane gravel road. The worker claimed that the vehicle's gas tank was completely full, but it was about 95% full when I first turned on the engine. Nobody was at the office when I retuned the vehicle. Nobody explained to me about the $10 additional charge (for coverage?).

TERUHISA M. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
3.0

Check tires before loaning out vehicle.

Cory W. 
Rating:
5.0

Customer did not leave a comment.

LORA G. 
Rating:
2.0

I had to probe the facility operator to assist me with a broken item on the rental. Had I not asked questions and pushed for assistance I would have had to cancel my order and be left stranded. I shouldn't have to suggest solutions to fix a company problem.

WILLIAM JORDAN W. 
Rating:
4.0

overall Great

DENISE C. 
Rating:
5.0

Well unless you start offering coffee and donuts, this place could not have been any better. Service and assistance was top notch!

CHRIS H. 
Rating:
5.0

Customer did not leave a comment.

Leslie R. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top