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William G
Customer Reviews for Get Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
easy transaction, friendly service
Daniel BThe owners are friendly and the truck was in terrific condition.
Blake DVery Friendly:)
Rich REasy check in and check out process. Staff was extremely helpful. During move-in/move-out, the lot gets crowded with equipment, so some care is required to get in or out, but that's true everywhere in town. I've always been treated well here, and never had an issue.
Timothy KReally pleased with experience, I updated my reservation multiple times and staff was friendly and very easy to work with. Pick up / drop off was quick and easy despite being very busy day in Athens
Dave Hdidn't meet with personel I did an after hours Sunday drop off,
Richard LNothing I can think of.
Todd BVery friendly employee was onsite and got me in my rental vehicle very quickly and efficiently.
Brian SCabin and the back of the truck were very dirty and not cleaned. I found about 10 rusty nails in the back and trash of the front. I recorded a video when I picked it up.
Max RI need staff to take my concerns seriously and not force me to pay for things that the first location said they would update. Also this location is VERY hard to navigate in a truck and it’s essentially unmarked.
Aleister AVery rude employee, overall an unpleasant experience. My husband noticed a huge crack in the windshield and went back inside to check-in with the staff. We were treated rudely, as if we were a bother. The employee was short and dismissive. I'll be sure not to recommend this place to others. I'll be going somewhere else from now.
Nicholas sAlmost impossible to see from the road. Basically unattended. Driveways are dirt road and narrow for trucks.
Mark PLovely help.
AUSTIN WYour website was very difficult to book moving help . I couldn’t book both loading and unloading. Had to call the moving help company to do so.
David LGreat place to rent and drop off. I've used this location before--quick, efficient, courteous service. It's a completely different world from the Bethel Rd. (Columbus) location, believe me.
PATRICK BAll good,lot looked Organized everything was set up perfect
Joe Pvery helpful
Jonathan PIt's not easy to access
Justin CThird time at this place. Always helpful, easy to turn in.
KIM RHonestly, this was the cleanest, most professional UHaul office I had ever used. I rented a van, which took less than ten minutes. I only needed it for an hour to load a huge bookshelf. Centrally located in Athens, Ohio. Just the best.
Vanessa KEverything went very smoothly and I appreciate the customer service that was available.
Ashley SBetter wifi access, can't use the app there, poor internet connection
Marcin JShe was super nice
JOHN RVery friendly personnel at the UHaul site. I enjoyed talking to her upon the truck return.
David CThis U-Hall is one of the best! Super simple return and great customer service. It’s clear that they know what they’re doing, and being in a college town, this is greatly appreciated.
ERIN HThis location is located on a dead end road. There was a road closure on my route which made it difficult to maneuver a 26' truck. Also, the property was almost full with trucks and trailer hitches which made it hard to find a drop off spot. Drop off was after hours so no one available to assist.
SHERWIN OUsed the app to do an after-hours drop off. No problems.
DAVID CThe location has limited hours. The drive was narrow and down a steep sloop. Hard to maneuver. I dropped off after hours at 4:05 pm.
ANN TDrop off location was very professional. I only wish is that they had Sunday hours of operation. I couldn't use my truck for errands with a 6×12trailer hooked up to it. I just had to wait for them to be open on Monday.
DOUGLAS TCustomer service was awesome. Inside of the trailer was very dirty.
Andrew SEverything went perfect and friendly to work with.
Michael MI did a self check out, as my contract required me to return my rental outside of business hours, so no one was there to assist me which is why the personnel was not "helpful"
Amber HNo Sunday operating hours so had to unload trailer myself and injured back doing so.
Robert GNo problems go the job done ✅. Thanks Robert Lambert
robert lDeceptive marketing, rude workers, and over priced
Joshua MThey were there to unhitch and place the trailer.
Rosanne EThe agency in Athens and the facility on parsons Ave in Columbus were great - friendly and professional
Danny TOwner was super helpful and friendly!!
ROBERT RWe dropped off after hours so we didn’t see any people to rate them
Wendy KThe renting process was smooth and efficient.
ERIC MVery helpful with my U-Haul truck return. Would use again.
Randall GSite was closed on Sunday when I dropped off the vehicle. After hours drop off option was convenient.
Joseph CCindy and Heather made our drop off simple and to the point. I highly appreciate their honesty and willingness to work with their customers! They are located in a challenging construction area, so the signage and access are difficult to reach. I appreciate what they're dealing with.
Jeff QSome Roads were closed and could not get to the location easily. Wasted gas driving around. Should have been notified we would need to use a specific entrance.
Anita S