We've rented from this location a number of times and each time it has been an easy, stress-free experience. These folks are always friendly and helpful and the equipment rented has always been clean and in good working order. We highly recommend Gilbert Self Storage!
Calixto F
Customer Reviews for Gilbert Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Comment given above for this location. Excellent
will fThe truck was returned on Monday night after hours. I'm sure this location has cameras to confirm. I was charged another day for some reason. The truck was rented online and pricing changed from initial rental to final bill not for gas or any other items but for rental charge. We tried to handle online but had issues picking up the truck and returning. Received receipt, then someone changed and charged additional amount.
Karen AEmployees were great. Don't change a thing!
Adam LCristine in Gilbert, SC was very helpful and kind. She helped me with connecting everything. When I returned the trailer she helped me unload it. She deserves an at a girl !
bodi eI reserved a 20 foot truck because a 26 footer would not fit at the location where it would eventually be unloaded. My reserved truck had been rented to someone else when I arrived, I was given a 26 foot truck instead. I had to carry everything an extra 50 feet which doesn't sound like much until you do it 50 times. Also, truck number JH2668D, license plate AG88100 leaks like crazy. The bottoms of most of my boxes were soaked thru after an 18 mile drive in a pouring rain.
Ken RFantastic employees and location.
Greg SThe uhaul was extremely extremely loud, could not have a conversation in the U-Haul because of the noise sound like, maybe the muffler or something not sure. The trim around the window fell off just wasn’t a good U-Haul needed some upgrading.
Betty KGreat customer service Thank You !
Kenneth SPickup bed was wet where I took 4 buckets of water out plus drove it around to dry it out, took me an hour But agent was nice ……suggestion….need to have rental ready for customer ….would rent again but would ask questions to make sure everything is ready only because close distance wise
RAY TI didn't like that there was no one onsite to assist. Truck was parked in a field which was not easy to drive in/out of. Gas tank was just above empty when truck was picked up, which wasn't very considerate of previous renter. Seeing how I had to report how full gas tank was upon return, someone should have seen to it that this truck had more fuel in it for the next person.
Cathy MBesides the fact that it was much further than many other U-Haul locations available, it was nicer than most. I was never told about the $55 automatic charge for truck rentals neither through this location or the national reservation line when I made the reservation.
Frankie FLet customers know before hand that uhaul requires them to use uhaul insurance for the rented pickup truck.. Although the insurance was 11 dollars, this was an unexpected expense. Also, there should be a lower miminum mileage allowance for intown use. I feel that we were charged too much for a rental that was just needed for a few hours and not a full day.
Lisa SNo issues. The office person took care of my rental truck drop-off and I received an email receipt.
Daniel KY’all were amazing thank you for being so patient with us and never making us feel like we were a bother through all of our changes!! We will definitely use this office again !!
Bich NGreat place to rent a u haul and storage bin in Gilbert
Walter TThe woman working at this location was very kind and helpful.
CHERYL KVery professional and helpful
Ricky Hthe bottom of the utility cart is starting to rust, needs painted so it wont put rust marks on peoples carpet
tim rAgent was polite and professional. Explained everything well.
Gary MThe only thing that was a little annoying was the phone calls that were taken while we were being waited on
FREDA NBest uhaul experience I’ve had!! If you have a choice, you should rent your truck from this dealer! They were awesome!
Joanne WThe inside of the rental was covered with sand and leaves and over half of the rubber bumper on one side was laying on the floor. Person who did the paperwork was very pleasant.
Valli BBelieve it or not, I can't find one thing to complain about! Highly unusual for me! Lol
Mark WValet service to back trailer into spot. Helpful, friendly, attentive staff.
JAMES GThey were great and on top of the rental situation
Jim KAt first i was given a small truck and it was not enough for what i needed to move. So before leaving the location i went back in to retify the situation at hand. I switch to another truck. Fine and dandy. The only difference was that the truck i was in was not on a full tank of gas like reported. It only had an half tank. The report said i went like 41 miles or so. That would not use 8 gallons of gas. I tried to tell this to the associate and she said it was not her problem take it up with uhaul. And she said that it had the smell of cat piss inside......???? I was like wow!! But i am very unplease with this.
Frank WOnly thing was wrong with it it had a break light out on left side and left blinker
Wanda MExperience was Great! Friendly and very helpful staff!
Rob CGreat experience all around.
James MWe did mobile check in on Sunday nobody was there pull the truck and drop the key everything was good close to our home. We did call U-Haul first thing that morning because we were going to be a few hours late returning it and she extended our turn in time until 6 p.m. without charge. When we returned it it tried to charge us for an extra day. I disputed it and did not pay it U-Haul put the charge through without our authorization. I called when I got the email that they had charged my card for the extra day the girl couldn't do anything she emailed the manager I did not hear anything from the manager I will call again today.
MARK AShe was great.
Don SMeagan at UHaul went above and beyond to assist in our moving experience. I thank her so much,!!
Wanda YLocation was out the way and I get why there was nothing else available but great customer service really helpful
QUINTON Geverything was great on this side.
WALTERTHOMAS IEveryone that works at this location are so very friendly and helpful
Joseph SAll the people at this location were very very Pleasent. I really appreciated how I was treated. I have 2 more rentals in the next 2 weeks and I’m looking forward to work with them. Thanks Joe
joseph sNo improvement. Trailer was dirty on outside but good experience over all.
VAN BThe pickup and return was a breeze and Meghan in the office was very professional and a pleasure to deal with.
GLEN BJust go to another location and save your time.
Kristin FVery easy to work with
BENJAMIN BDrop off was very poor. Information regarding drop off to a closer location was incorrect or unknown by both dealers and the main UHaul center. After hour drop off information was also incorrect or unknown by both. UHaul should make it simpler and on line for customers
JOHN L