My online experience was terrible. You wanted a copy of my passport???? Are you crazy!!!! The truck did not run efficiently reference to gas mileage and pollution standards. I would never encourage anyone to use your mobile serviceFrank F.
Customer Reviews for Gills Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.jamie B.
The very friendly and respectful staff was an excellent service if I need their services again I'm sure I will return thank you very much U-Haul.avalos A.
Well done thank Youjacqueline M.
Customer did not leave a comment.Jason P.
Customer did not leave a comment.Ellen P.
I ordered 2 dozen moving blankets that were not in the truck and I returned the truck before 5pm, so I expect the after hours fee to be refunded, As well as the cost of the blanketsrichard B.
This was amazingly easy and convenient. It was one less thing to worry about on moving weekend.Sarah L.
Mike was accomodating and great to work with!Debra B.
Customer did not leave a comment.mike` K.
Excellent servicepaul D.
Customer did not leave a comment.MIKE G.
The ramp was placed inside the storage part of the truck. It had clearly been broken off and upon returning the truck, I asked one of the employees at the facility if they were aware of this and they were not. I took a picture of the ramp in the truck prior to leaving the location. Also, I don't mind the preparation needed (pictures, providing information) prior to leaving the location as part of the self serve process, but you might want to mention when people are reserving a truck to plan on it taking 10 minutes so they don't think it is a quick get there and goMARC T.
Answer the phone!! I had an issue that I needed help with and it took 25 minutes to get someone on the phone!ROGER H.
Customer did not leave a comment.Mary M.
Customer did not leave a comment.Jennelle M.
Customer did not leave a comment.Leann M.
I was overcharged by Gas and time return when both were return within time and has filled as received . Very disappointed. Send an email for explanation and no response as of now . Weeks after email send of tolls tht weren't at the time available to pay due to covid matters and then charged my card with no authorization double the price on fees. Will put a claim .LUZ A.
Mike goes above and beyond to help with rentals.Marc B.
Customer did not leave a comment.SHERRI W.
Inspecting the vehicle for damage is difficult because you aren't sure about what things are marked by the x. In my case there were quite a lot of scrapes/dents on all sides of the truck. I wasn't sure what was and wasn't already notated. Perhaps the inspection process should be eliminated and simply have the customer take pictures of all sides of the truck from different angles at pickup and drop off. That way the customer doesn't have to look for every little item that may or may not already have a sticker. Or have them do a video walk around. That was the only part that was questionable. Overall the process is fairly simpleStephen G.
Customer did not leave a comment.MARK S.
Customer did not leave a comment.John SCOTT A.
Customer did not leave a comment.Ryan C.
Customer did not leave a comment.Tim L.
Uhaul sucks. It's such a fat rip off. I have to pay 20 dollars for the truck...and $1 a mile..AND fill the truck up with gas. I accidentally filled it up to much trying to make sure the thing was as full as it should be. This business is ridiculous and I genuinely don't understand how you charge so much for me to drive the truck like 20 miles round trip. (Mind you 5 or 6 of those miles were used because I had to FILL IT UP WITH GAS.)james M.
Small lot size makes return of vehicle a challengeMark H.
Customer did not leave a comment.Amy J.
Customer did not leave a comment.Frank W.
Customer did not leave a comment.Frank W.
Customer did not leave a comment.John B.
The dealer was great,Alan D.
My truck was not where it was supposed to be, then dropping off, gas station was out of gas I went over miles. Never again will I go and rent a truck from youDeborah W.
Customer did not leave a comment.Amy R.
Customer did not leave a comment.Henri R.
Customer did not leave a comment.Mark A.
Customer did not leave a comment.Mark O.
No problemsStu N.
Customer did not leave a comment.olvia F.
Customer did not leave a comment.steve N.
We had originally selected a different uhaul pickup location. When we went tp pick up the uhaul at Duke and Lee's we were informed uhaul was no longer at that location and my uhaul was somewhere else. I dont know why I never received an email or was notified that the pickup location was now different. Gills Automotive was helpful and picking up the uhaul was quick and easy which helped makeup for all the lost time trying to locate the uhaul.Stephen S.
Customer did not leave a comment.Mark B.
The rear gate to the truck had ice. I could not open it before I rented it and had to use a hammer at home to take ice off rear deck so that I could open rear doorBruce W.
I waited 20 min to have someone to help me. The person in charge took several calls.John A.
Customer did not leave a comment.Billy P.
Customer did not leave a comment.Marissa G.
Customer did not leave a comment.Zaw K.
The U-Haul website allowed us to reserve a standing dolly + a furniture dolly, both of which we needed for the items we were moving. Unfortunately, this location doesn't have ANY dollies of either kind. So, on moving day, we were really scrambling to come up with other options. NOT GOOD. This is U-Haul issue; not the local provider. Also, the cargo van we rented is very new. We wish we had known from U-Haul that the controls for the headlights are separate from the taillights. Driving a van in fog at night with NO REAR LIGHTS created unnecessary risks for our family.Elyse W.
This truck had not been properly maintained. When we picked it us it was dirty inside and out. When we were driving home we noticed the oil light was on. We called the location and they said it would be just fine. When we took it back and insisted that they check it out. The oil was 2 1/2 quarts low. They also topped off the antifreeze and windshield fluid. The windshield wipers were so bad the driver side wiper had etched the windshield. We were really disappointed.Janice S.
Customer did not leave a comment.Christine C.
Customer did not leave a comment.Willy M.
Nice people, truck was old, worn out and slow.melissa P.
Ordered a 26' box truck and was told I would have to goto Melrose park 27 miles away . What a joke yeah let me put 50 + miles and waste almost a hour of my time cause you screwed up my booking. I also called and asked for a furniture dolly to be added wich guy on the phone said no problem. Get there and no dolly pretty diaspointed in that I had to buy my own. Nothing to do with the place I got it from all on uhaul sideChris D.
The drivers side seat was not easily adjustable because the handle was broken.Janice W.
If the location does NOT have the equipment ordered, please let the customer know before the pick-up time. This was incredibly inconvenient and caused so much delay on the move that I ended up needing the truck longer to properly secure my items. What an added stressor to my move that was unnecessary. The only way Uhual could supposedly help me was to give me a credit on my next rental. This is terrible customer service. As I stated to 2 different employees on the phone this is the second time this has happened to me. In May moving my son from school the same shortage of pads occurred and I figured it was a communication error but Uhual truly needs to look into this as I wondering is this occurring on a regular basis????Joan M.
Customer did not leave a comment.Roy D.
Customer did not leave a comment.Peter H.
Customer did not leave a comment.Karen W.
Mr. Gill only did the contract. My nightmare started before we even got the truck loaded at a very costly move. At fault here are the field reps delivering U-Haul Equipment to your dealers. This truck without a doubt wasn't checked out properly the tag number note's to be a one way and that's what bought it to me. just a U-Haul with 2/32 to 3/32 on the rear tires left inner flat outer going flat.Trailer running lights shorting out blew the fuse twice. Call roadside for what to put on hold if they answer. It took 41/2 hours for the tire repair people to come. Bigger problem is if your U-Haul people were doing the proper preventive maintenance you could've saved a road call. and gave my family a safer vehicle to drive a 1000 mile's. A overdrive transmission that was shifting properly costing a lot more in fuel cost. A truck that wonder all over the crown in the road. Hay Joe sorry for asking for your best truck. you picked a winter I got push over from a crazy driver the crown on the curb side of the road she wonder right down to the guardrail thanks for a few extra days It sure wasn't worth the grieve or the cost M.BradleyMARK B.
Clean the truck inside and out.Ma Carlos Caloy S.
Super easy to rent at a great value.Willy M.
They did a great job. Equipment was perfect, the price was right.Daniel C.
Where I pick up was ok .but it was the reservation that got canceled on me and did not get an email or a call. Found out the day to pick up I had nothing .had to be out of my place by 1st , be down to Tennessee. Have new job start Monday I was glad that they where able to fine me a truck .and the trailer I had to pick up on the day of moving .so I did not get to move out till sat afternoon .I think I should get some kind off refund for what uhaul did to me on the day i needed my truck which was Friday.MELINDA B.
Customer did not leave a comment.ED P.
Customer did not leave a comment.Dan L.
Customer did not leave a comment.Michael G.
My interaction with Gills Automotive for this rental went above and beyond; However my experience with UHaul and the truck was drastically different. I showed up prior to Gills opening to pick up the truck which was supposed to have a key in a lock box and the box was empty. The truck had lots of garbage inside the cab, a broken windshield, and the fuel level gauge said 1/4 tank. After leaving and coming back an hour later once Gill's opened, I was able to get a key and was told that they would note the cleanliness on the the account. Upon driving the vehicle the engine had an off-idle misfire which made for a tough day in the wind on the highway. Upon returning the vehicle and trying to return via the UHaul website, UHaul tried to charge me to clean the truck when I checked the box that truck was not clean enough to rent to the next customer. I went inside to Gills and he made everything right and apologized for my experience with the truck. Highly recommend Gills, hardly recommend UHaul unless you get a newer or better maintained truckBryan T.
Customer did not leave a comment.Gary J.
Fast service was great. Staff was professional. Truck had a bad wiper on a rainy day and broken window handle. Was charged $20 more than quoted even after adding gas to truck. Milage was not part of my contract.RAYMOND W.
Customer did not leave a comment.terrence W.
Customer did not leave a comment.Bruce H.
Customer did not leave a comment.joseph J.
Customer did not leave a comment.Joseph P.
Customer did not leave a comment.Mary M.
The person who assisted us was fabulous! Highly recommend this location to rent a van, etc.JEFF B.
The printer was down so could not get a receipt. Not a big deal since on line receipt available.Kevin K.
They had a van the same day that I needed it and they were very friendlyEhrick H.
Customer did not leave a comment.Chris M.
Truck was not clean inside cab. Mirrors & windows were dirty and could not see clearly had to get towels to wipe some of the dirt and grime off in order to use. One would think that you would want drivers to a able to safely use and drive the truck. In the condition this truck was in most drivers could not do so without first cleaning the windows and mirrors.robert T.
Nothing were excellentRobyn S.
Customer did not leave a comment.Roger L.
Customer did not leave a comment.David S.
The parking lot is small but luckily there was an open spot for the uhaul we returned. The online return service was awesome and super easy to use!Rose F.
Very friendly and fast. They did a great job!Ryan C.
Customer did not leave a comment.Gary J.
Truck very dirty in cabin, suspension very rough, not in good repair, my personal vehicle was blocked in by trucks when I dropped of the rental and had to arrange other travel until the next day.todd S.
Customer did not leave a comment.mike G.
This truck is no longer fit for service. The engine vibrates terribly and the cargo box is NOT water tight at all. My cargo got wet inside.James J.
Not much really. The vehicle was ready to go at the appointed time, and all the paperwork was done efficiently. this location is an auto repair shop, so despite being busy with usual repair work, the staff was super friendly and helpful.William H.
When I dropped off the truck, the guy at the desk was just sitting there talking to his friends. He just took my key, didn't ask for my name or account, and didn't write down the time I dropped it off. Apparently, he didn't do anything until an hour later, at which time the rental was then over the 24 hour limit, so I got charged an extra day. So I have to pay $40 because the guy was too lazy to write down the time I dropped it off. Terrible.Kevin W.
The Uhaul automated pickup was total crap. The location was fine. Uhaul corporate needs to get their system in order. Many of the steps could have been done in advance instead of in the parking lot on the day of your move. More instructions need to be given in advance. Customer service didn't know what they were doing either. Started my move an hour late due to all the headache created by their system. At drop off time they should tell you that you need to take photos of the odometer before you lock the door and put the keys in the locations drop box. I recommend you go to a place with a clerk to rent your truck.Matthew G.
Customer did not leave a comment.Terry C.
Customer did not leave a comment.JOAN M.
I needed to pick up the truck up at 8 AM. The app said the place did not have the equipment. Had to wait for 40 mins for personnel to arrive to assist. We set up to drop it off at a place near the location (BP gas station oak park il)we moved.Paul O.
Great service, great price, more affordable than Ryder. Will come back here again if I needed another rental.jon S.
Not only were they very accommodating with our rental, as we didn't have a firm time on return. They also helped out with my daily vehicle which lost brakes while I had the uhaul rental. These guys are Great!!Kirsten S.
The van was clean and in good shape but had a pretty bad smell of cigarette smoke. Overall I had an excellent experience - the pick up and drop off were great, staff was helpful, and the price was reasonable.CINDY H.
Customer did not leave a comment.terri F.
The instructions for dropping off the truck after hours weren't very clear. It took me awhile to figure out where I should park the truck and where to drop the keys.Jordan T.
Customer did not leave a comment.paul S.