Customer did not leave a comment.Eric S.
Customer Reviews for Gladdens Furniture and Bedding
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Paula R.
Customer did not leave a comment.Carol S.
Friendly and excellent customer service!TYLIEASHA W.
Very polite and professional staf, and the whole rental process was very easy.James A.
Owner of store was very nice and friendly. She was happy to help.Stephanie M.
Customer did not leave a comment.PETER C.
Do not change the truck pick up location by over an hour of travel time the day before pick up so we could have made other arrangements, like go with another company.thomas F.
Customer did not leave a comment.Christopher S.
No one was there and I dropped off at 0930 am and I had to call uhaul later in the afternoon because I never received a check in email and she was just getting ready to check it in.Patricia T.
Location changed 4 minutes before pick up and I never received a call. Tried to settle with manager, but unresponsive.Maura O.
Customer did not leave a comment.Tikashia J.
Needed new tires as tires tread is badDonna S.
Very easy mobile drop off!DAVID C.
Customer did not leave a comment.Brooks P.
Customer did not leave a comment.Richard H.
My rental experience with the Gladdens was phenomenal!!! I will definitely make them my go-to rental location for all future needs!!!Samantha H.
Everything was great!Nicholas L.
Customer did not leave a comment.BRENDAN F.
Customer did not leave a comment.Kenneth O.
The cost of one way rentals is to expensive. I did not need a round trip rental but it was significantly cheaper to rent as if I did.Michael P.
Customer did not leave a comment.Roderick H.
The 24/7 online process was extremely painful to go through. I would not do it again!! I made the reservation for my move, created an account, added. My driver, did early check in giving my info and drivers info, license, credit card, etc. The driver tried to pick up the truck the morning of pickup at 8am and had to go through a circus online, including a selfie, enter all his info again even with early check in. Then he needed 2 references which took a uHaul rep forever to call one at the time of pick up!, my reference waited by her phone at 8am & never got called, they wouldn't allow me as a ref, because I made reservation, but when online texted driver to ask for another ref he gave me as a ref, they called me, then text him the lockbox code to get the damn truck. Then the gas was to be at 1/4 tank and it was on empty so he had to find a gas station stat. The return online process was even worse with a threat of a $20 charge if not done. Driver fortunately took pics of dash board and truck, then put keys in drop box and came home. I get a text later from uHaul to be at the location to do the online return process so 9pm in the dark, we went back together to the location, I started process and online return process did not recognize my location after I allowed in settings. Driver tried it with my account logon and it found his phone so he did the return process but needed pics of tank, odometer, 2 of truck and one of truck in location as well as a slew of questions asked. Truck was already parked, locked and keys in lockbox. Could not use existing photos in process so had to take them as your filling out process and truck already locked up and keys in lockbox, so took pics of tank from earlier dashboard pic and he took other truck pics including location shot in the dark outside. I would strongly suggest that the process be simplified. Once you register, add credit card info, driver info, maybe pics of license or driver and check references at registration time to approve rental, all that completed at time of registration. Send lockbox code to register account holder the morning of pickup. Return truck to location and key to lockbox. If problems then register person and their credit card is responsible. Similar process as an air B&B.Kevin P.
Customer did not leave a comment.Judy W.
Customer did not leave a comment.kathy M.
Nothing excellent serviceroger M.
Customer did not leave a comment.Derek H.
Customer did not leave a comment.Derek H.
The owners manual is a great tool.The van is brand new, has all the bells and whistles. If you want to find something, like the cruise control, the answers are there. It was a pleasure to drive.Gwendolyn S.
Customer did not leave a comment.Ashley B.
Customer did not leave a comment.Lily A.
Customer did not leave a comment.TYLER W.
Very very professional experience and very friendly thank youFrancis G.
VERY NICE TRUCK AND GREAT CUSTOMER SERVICE .Jeff T.
Very professional ,very friendlyFrancis G.
Customer did not leave a comment.William H.
Was directed all over lower Kent County DE to find a 6x12 trailer. Eventually rented a truck from Gladden's Furniture and UHaul in Harrington, DE where they were very friendly and helpful. If the UHaul schedulers can't make or keep a reservation, then I will go to a different company.Russell K.
Customer did not leave a comment.STEVEN S.
Confusing pick up process ; location was outside of GPS service area so couldn't do contactless pickup and owner didn't know at first how to assist with pickup process making us late for our rental time.Carolyn B.
Customer did not leave a comment.Chris S.
Customer did not leave a comment.ROSEZINE M.
I was over charged by 6 dollars and it is still not fixed, my bill I received in my email states 55 and I was charged 62.Rebecca E.
Customer did not leave a comment.STANLEY H.
Customer did not leave a comment.David B.
I love gladdens. They are the best. Friendly clean and they work with you.Carmen A.
Cassandra was extremely helpful and pleasant. Would highly recommend to fit your uHaul needs.Donna S.
Everything was great - thanks!Roberta Petti L.
Customer did not leave a comment.Dale G.
Customer did not leave a comment.Nicholas K.
Great Experience with this rental.Fred M.
Really great experience, clean , truck ran like a dream Everyone involved super helpfulWILLIAMT II H.
Representative was pleasant and cordial. Was very efficient in transferring for truck to Van. This measure saved money on the bill. These reasons are for the Excellent rating.John D.
Great serviceMichael O.
Customer did not leave a comment.LYNSEY S.
Excellent service. Very nice stuff.KONSTANTIN P.
Customer did not leave a comment.JENNIFER L.
Nothing, the customer service was excellent and the equipment was in great shapePATRICK D.
Always great experienceMAUREEN M.
You don't have to improve anything. Your service is wonderful and friendly. I greatly appreciate your help.CARMEN A.
The ease of the rental was a surprise and very much enjoyed!Pamela D.
Service was excellent! The understanding, warmhearted customer service is incomparable. I do not live in Delaware and Cassandra went over and beyond to be sure my needs for the uhaul rental were met as effecient as possible to accommodate the short time frame that I needed the rental. The only advise I can give is to continue doing what you are doing. Genuine customer service is most appreciated!Teheshia J.
Amazing customer service. Very nice people and were will to answer every question I had to the best of their knowledgeMikhail I.
Customer did not leave a comment.Sandra M.
Customer did not leave a comment.Mary S.
The truck 24-7 option was the best thing that has come out as long as your tech savvy, but even then it is super easy to use and works great for ppl that work 9-5 or just guys like me that work 24-7. I wanted the 26 footer but to be honest the 20 was perfect so that one I wanted not being available saved me from wasting hard earned money. It ran great, super clean and smooth and would highly recommend this location to anybody in need of a temporary work truck/ moving van. Great experience and wonderful ppl there that even txted me concerning the 24-7 share app, that if I struggled with it that they would help me step by step.. it's the little things that make the experience great. kasandra hands down made this great and will be back for future projects! Sincerely Dylan CoverdaleDYLAN C.
Customer did not leave a comment.Humberto V.
Customer did not leave a comment.Sef M.
Being flexible and understanding during a complicated time, Thank youLacrisha S.
Customer did not leave a comment.David T.
Gladdens furniture was super helpful and nice. It was Sunday morning and she was there waiting for me. Easy peasyJames R T.
Had to wait for the shopkeeper to arrive to get the key, since it was not in the box. It was only about 15 mins and she was polite and friendly when she arrived. Not a bad experience, but... you only had 1 job to do... The worst part of the experience was that the truck's wipers needed to be replaced. If you can't see, you can't drive. I had to pull over and exchange the passenger side for the driver's side and that on was flopping around (on both ends) the entire time I drove and it rained for 4hrs of my 14hr trip. Everything is closed so I could not get a replacement myself (Covid, you know...) and I was driving overnight. That pretty much sucked. Imagine driving through Breezewood PA through the mountains and fog not being able to see a damn thing. Yeah. That happened... Far from pleased about it.Jason N. B.
Customer did not leave a comment.Diane Z.
Customer did not leave a comment.Tim B.
Due to the pandemic, the store front was closed, but available by phone. Extremely friendly and professional. Goood experience.Matthew F.
Customer did not leave a comment.Robert W.
u haul is entirely to expensive had truck approx. 24 hours and was billed over 300,00 absolutely insane will never use uhaul againKevin G.
Very professional and friendly.Frankin W.
U don't need 2 do anything abt that location the person was very polite.Angel G.
Customer did not leave a comment.Timothy H.
Customer did not leave a comment.Heather F.
The lady at this location that helped me were super helpful and kind. They new the equipment and very friendly. I wish every time I conduct or interact with a business, the establishment was as easy and helpful as the people at this location.Raymond D.
Customer did not leave a comment.Robert M.
Iy was easy fast and convenient.Jay G.
Very friendly staffRobert M.
Customer did not leave a comment.Truman M.
Cosondra and her Father are very proffessional and helpful,sold me on the best rental around.Will recommend their location to relatives in the area,Thank you !Jeff M.
Customer did not leave a comment.Becki P.
Wonderful customer service. So kind and understanding. I am so glad I chose this Uhaul location. Kudos to them.Kimberly L.
I think everything was great!Luis O.
The owners were quite helpful and understanding it would definitely rent from them again.Douglas D.
Excellent service!Kenneth F.
Awesome service!David S.
Customer did not leave a comment.Zachary Z.
Customer did not leave a comment.patricia K.
Customer did not leave a comment.JAMES M.
Customer did not leave a comment.Pamela E.
There is NOTHING you can do to improve this location. Always fast & friendly and they understand exceptional customer service!! If I cannot rent from them then I will change my plans to when they have equipment available. They are my â€œgo-toâ€ Uhaul Dealer & should be recognized for their excellent customer service!!Michelle M.
Great service!!!Nick K.
Nothing at all, a great experience.DAVID B.