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Katrina W
Customer Reviews for Glasgow Exxon
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Overall, good customer service.
BONIFACE GKind and professional
JOSEPH JGuy came out. Helped me unhook hitch and I helped him put it back where he wanted it.
Mark SThe location was a busy gas station that had vehicles zipping in and out of on arrival it was not clear where to park. We parked then were told to back the truck and trailer around to a different area on the other side of the gas station. I expressed to the attendant that I wasn’t comfortable with those maneuvers with the trailer attached. This meant pulling out into on coming traffic and then we couldn’t get back into the lot because of a smaller truck in the way. The attendant finally moved the little truck but by this time, we had been trying to park the truck for nearly 45 minutes before the attendant moved it himself stating he had been busy.
Benjamin PI was extremely disappointed with the condition of the U-Haul we rented. The interior was visibly dirty, with debris, soiled paper towels, residue, and grime throughout. More concerning, the area was slippery and there was a strong oil-like smell. We took photos immediately and showed them to the store clerk upon returning the vehicle. His initial response was simply, “Oh shoot.” I specifically asked whether some type of adjustment could be made because the truck should have been provided in a clean and reasonably safe condition. He initially indicated that he would make an adjustment related to the gas and told me to grab a drink on him. While I appreciated the gesture, a beverage is obviously not an appropriate resolution for receiving a vehicle in this condition. After I went to my car, the clerk came outside to tell me my card would be charged additional mileage because we had driven approximately 56 miles and he believed we were only going 20 miles. However, before leaving, I had clearly explained that we were traveling round trip to Havre de Grace and returning the vehicle immediately rather than keeping it for the full 24-hour rental period. I had no issue paying legitimate mileage charges; my concern is that the mileage discussion completely replaced any effort to address the condition of the vehicle. The additional mileage does not negate the fact that we were given a dirty, slippery vehicle with an oil-like odor. I have photographic documentation of the condition and would like this rental reviewed by management and an appropriate adjustment or refund considered. This experience fell well below what I expected from U-Haul, particularly because the condition was brought directly to the employee’s attention and was never actually resolved.
Melissa CI missed the first place closing by 5 minutes so i had to find an alternate. The office had a smell similar to marijuana. The trailer was beat up pretty badly. They didn't have the appliance dolly i requested so I had to go to a 3rd place to pick one of those up.
Tacker VIt's always a pleasurable experience at this Uhaul location.
DEYATA EHe hooked the trailer up which is more than most uhaul so called authorized dealers do.
Beatrice fNice
Guna SThe inside needed some urgent cleaning. The tire pressure indicated that the left rear tire needed air. Other than that, it was a fair experience. Could be alot better. However, I was treated very respectfully and professionally.
Paul JUpon drop off the attendant repeatedly asked me to put myself into a dangerous situation involving traffic because they did not want to have to work, to which I refused. I pulled into a safe place, Then they asked that I unhook the trailer we rented that I never even hooked up to begin with. If was a little old lady what would they have done? They would've had to unhook it themselves. So why ask me to do it? Worst drop off experience ever.
Hilary EThe guy delayed my trip by 5 days called to have a manager reach out they never reached out. This has been the worse customer service I’ve ever experienced.
Janet EQuick check in and the equipment was ready to go.
Scott SSeamless experience. I will definitely rent from them again. The truck was clean and well-maintained. The additional moving equipment I added was available, and the one item that wasn’t was replaced with a substitute item and extra moving pads. The pads were clean, and well worth the price to protect my items during transport. As an aside the Movers “Keep-It Moving” that I arranged through U-Haul were also 5 star. Arrived on time, worked non-stop, handled items carefully and got the entire move done very quickly and efficiently. I would definitely recommend them and using professional moving help to assist with heavy or difficult moves. All in all a top-tier experience with this location and rhe Movers contracted through U-Haul.
Lesley SNothing, you did a fine job
Clinton DArrived, was treated differently than the people who spoke his preffered language. Box truck was not clean, had food trash, water bottles, cell phone case and Marijuana residue all over the dash and in the cup holders. Back door is almost impossible to get closed. Had to take it because it was the only one there.
JONATHAN BDon't change a thing.......
gerald rScheduling issue in the beginning but resolved. When returning the vehicle, I asked how much was the additional mileage charges since I slightly went over my estimated cost. He said "no worries" due to the issue earlier as a form of apology. 2 hours later, when I received the email receipt, I was charged the additional cost.
shanell mThe trucks need to be aired out. It was very obvious that the previous renter was a smoker. Other than that, it was okay.
Denise CIt was very easy to get a rental. Very helpful staff.
Haythem CMake sure equipment is in working order and not messed up
Cameron BThe truck itself was very dirty and stank of cigarette smoke, had cigarette ash all over the dash and sticky dried liquid all over the seats, and most strange of all the odometer at time of pick up read “31 miles to E.” There was a half inch of water in the interior door handle pocket with cigarette ash floating in it. The parking lot is not well maintained at all, has large broken pieces of lumber laying around right in the middle of it. No paint lines to designate parking spaces in the lot. 3/10, do not recommend unfortunately
SYED HFastest ever in and out of a UHaul. Owner was awesome. Thanks
John BVan was full of stuff from the previous user
Laurex LGreat service , stuff was very friendly!
Petar VExcellent service by the U-Haul Staff!
BONIFACE GThe people got me in and out very quickly!
Diane BTruck wouldn't start. Had to call for roadside assistance
JOANN RWhat time was pleasant unit?Was there ready for pick up paperwork?Went smoothly
William STruck not maintained. Battery was bad. Got stuck and had to personally jump start the truck 4 times. Person running the location gave me the keys and was supposed to move another truck so I could get out but he got sidetracked and disappeared. I had to maneuver the truck out of cramped parking lot by myself.
Daniel CMaybe, a larger shop for transactions
Daniel ASuper friendly and helpful. Quick and easy experience.
SHAWN MThe man that helped us was super nice and he was very funny. There is nothing they could do differently to make it better. It was perfect!!!!
JENNIFER SEverything you’re doing is great! You all made the rental process easy and quick!
MELANIE HFriendly and professional service
GERARD VWhen I received the vehicle the gas level was on Empty so I had to buy gas. The vendor did credit my bill for the expense so it wasn't a problem...
WILLIAM JGreat guy - super friendly
Rick TThe operators we very courteous and helpful. If the need arises again, we will definitely use again!
BARBARA BOverall my experience with the staff at this location was great. They were very professional and personal.I would definitely go back to them if I needed a rental.
ANILE ONone
BRIAN Wnothing,
CHARLES CI was charged for the collision insurance and I never ordered it, when I asked for my receipt, it was on there, and I told the guy I never added this on, and he said, " Obviously, you did call Uhaul. After calling Uhaul they stated that I did not order it and should never have been charged it
ROBERT GJust have the trucks cleaned up better for customers use
KAREN SI feel like the truck needs to be serviced. The truck kept jerking and struggling to pick up and speed to even get to 20 miles per hour.
QUIMARA LEverything was excellent. Keep up the great work.
NICHOLAS MThe whole experience from start to finish was easy and the U-Haul representative was friendly and attentive. This is the 2nd time we've rented from this location so we're very pleased overall.
Brian kNot a thing. Very fast, efficient, friendly, thorough customer service.
BRENDA WIn need of a rental at the last minute and this was close by and fit my needs! Went in, gave phone# and my history was pulled up and in good standing! Gave credit card, discussed details, in/out in 15mins! Will do business again with this location! Thank you in the time of need!
JOHN KVery easy to work with. Definitely will recommend Exxon Mobil Glasgow anybody who needs a truck rentàl
KEVIN MCan't say if I would recommend to a friend. I just dropped the keys to the guy and he said bye.
TIMOTHY S