Customer Reviews for Global Self Storage LLC
(U-Haul Neighborhood Dealer)

Rating:

5.0

Although the initial pick up was a bit difficult, once I spoke with a Uhaul representative, everything went smoothly. Incidentally, Denise was the representative, and she was amazing.

Rating:

5.0

This location is Awesome! The staff saved my morning when the Uhaul app failed miserably at picking up my truck. Staff was amazing. I get and support self checkout most of the time, except grocery stores, keep ppl employed yall. So after the apps ai started discriminating against me, i paused, walked inside, and the super spectacular staff had me out the door with a rented vehicle in five minutes. the app isn’t all bad but it’s not ready for prime time in certain regards. i do not know where the ai failed, maybe flagging me as a 100+ yrs old when it scanned my brand new Government issued license? i’d ask for my employment status. I’m retired at 48 and it didn’t accept that and my phone number bc it did not differ from my profile number. idk. do better. great experience overall, but i choose pickup time when the location opened for this exact purpose. i love you terminator matrix killbot. please spare me when u decide. 😂

Rating:

5.0

Toni the woman who works there was extraordinarily helpful on multiple occasions.

Rating:

5.0

Uhauls check-in process is not clear. I did not pick up at exact time. U-Haul changed my pickup time. Had to call to fix it.

Rating:

5.0

Toni helped make my return process quick and easy

Rating:

5.0

The service engineer light came on as soon as we left the parking area.

Rating:

5.0

Jeff was in communication with me immediately after I booked the service to confirm what service I needed. The day before my move he confirmed the needed time and gave me a window for arrival. 15 minutes before arrival time he said they were on their way. They hit a back up on the exit so told me they would be 6 minutes longer (I was stuck in the same backup). Jeff and Juan arrived as stated and got right to work, thhey hustled and got it done! I would use the service again in a heartbeat.

Rating:

5.0

Toni was very helpful. We will use again and will recommend. The uhaul website and the app, on the other hand, are not good. We couldn't upload our licenses and the return process was confusing on the app.

Rating:

5.0

Service was excellent.

Rating:

5.0

Great truck and a super helpful staff member. I did not get her name but she was outstanding. I’ll be back and will let others know this is the best uhaul location I’ve been to

Rating:

5.0

There was blood stains on the floor of the back storage area. Also, on your 15 foot truck. The gas pedal and brake are much too close together.

Rating:

5.0

outstanding service as is Handout with access info and any other needed inf

Rating:

5.0

Great customer service

Rating:

4.0

Right rear wheel was low on air and did not hold air. Could have been a big issue considering this was for a commercial application

Rating:

5.0

I didnt speak with any personnel

Rating:

5.0

Great service by the woman who works at the location every time.

Rating:

5.0

Super easy pick up, truck was in great condition.

Rating:

5.0

The experience of acquiring and using the truck was good, one thing you should change is the fuel arrangement. When I got the truck it was on E. I filled the truck to almost half a tank, ran the truck for 38 miles. Brought the truck back with half a tank and still got charged a 8 dollar fee for going over. There's no incentive for keeping the truck filled. Big idea, if someone goes over the allowed milage but gave more gas, why not wave the fee? Its not alot but it makes the customer happier.

Rating:

5.0

I had requested and paid for a furniture dolly, didn’t receive it with the truck which was a big let-down. I had selected during “pick-up”, that the dolly was NOT equipped with the vehicle, yet was still charged for it after returning the truck. Thankfully customer service issued me a refund for the missing equipment.

Rating:

3.0

Drop off location, parking lot

Rating:

1.0

Have a person at the location, don't relocate the pick up location 30 minutes away from the original pick location

Rating:

3.0

No people there. Facility closed. Couldn’t get the app to work properly. MULTIPLE phone calls made by my husband and me to customer service. My original reservations modified. The furniture dolly and pads got removed. When calling SEVERAL customer service- Got disconnected. Got sent to voicemail. Transferred to Wyoming. It was a HORRENDOUS experience. I was 1 1/2 hours behind schedule because I had to drive to another location to get my supplies. If I could give U-Haul 10 ZEROES I would!

Rating:

3.0

I prefer checking in with a staff person. The office was closed during mid-morning check in (for the day.)

Rating:

5.0

Enjoyable experience. Truck was there, and I would recommend this location.

Rating:

3.0

Had some issues with communication, and the hand truck that I paid for was not in the truck

Rating:

5.0

The Uhaul app kept crashing.

Rating:

4.0

They said they would try to rectify the situation of miscalculation of the route and overcharging us, but I'm not sure that will happen. Kind people at the counter.

Rating:

5.0

Super easy to check in and checkout. Friendly and professional staff.

Rating:

5.0

Nothing

Rating:

5.0

Toni from Global Self Storage in East Hampton was excellent, very helpful and made the whole process go very smooth.

Rating:

5.0

Everything thing was good Toni shee did a great job when I went to reserve the uhual she explained everything and was a great help

Rating:

5.0

I had no issues, truck was ready as planned. Easy transactions checking out and in.