Customer Reviews for Go Pack Storage
(U-Haul Neighborhood Dealer)

70 reviews

551 Marcella St   Kimberly, WI 54136

(920) 423-0210

Location Hours

  • Mon: 9 am - 1 pm
  • Tue: 1 pm - 6 pm
  • Wed: 9 am - 1 pm
  • Thur: 1 pm - 6 pm
  • Fri: 9 am - 3 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(920) 423-0210

551 Marcella St
Kimberly, WI 54136

Services at this Location:

Location Hours

  • Mon: 9 am - 1 pm
  • Tue: 1 pm - 6 pm
  • Wed: 9 am - 1 pm
  • Thur: 1 pm - 6 pm
  • Fri: 9 am - 3 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Paul G. 
Rating:
4.0

Customer did not leave a comment.

Michael B. 
Rating:
1.0

We ordered a dolly which was not in the truck. I had to go buy a dolly because it was Sunday and nothing was open for a rental. When we arrived to start loaimg the truck there was mice feces in the mom's attic. I had to clean and sanitize before we could start. This added time to an already long day.

Denise P. 
Rating:
5.0

Drop off was a simple process and the location was great!

Glen R. 
Rating:
5.0

Customer did not leave a comment.

Kevin D. 
Rating:
1.0

Key not available when promised; VERY rude “customer service” who was more concerned with herself than me as the customer. She kept saying that she doesn't work for UHaul so it's not her fault! Never once said she was sorry for the inconvenience only that she's not responsible. When I tried to call UHaul, more than once, over several hours, the automated voice said that the wait time was more than 3 hours. Never again!

Rebecca H. 
Rating:
5.0

The lock was the hardest part in the process to get the key. It didn't want to retract. Gas was a half tank when I started but that's all I needed . Everything else was super easy and would for sure use again.

Jennifer B. 
Rating:
5.0

Trailer was ready for pickup when scheduled. Owner was accommodating and helpful. No issues with trailer.

Michael A. 
Rating:
5.0

The checkout process was easy

MICHAEL A. 
Rating:
5.0

The equipment was clean. The trailer had an issue with one taillight being out (ended up being unplugged but still was easy to disconnect). The next biggest issue with the trailer was that the door lifted above the back and I could not get the door pulled back down. Fortunately it happened after I was done. Unfortunately, I had to drive the trailer back and drop it off with the door wide open. Overall, I will absolutely be using this location again in the future. It was by far the best experience I have had with renting a piece of equipment over the last 10 years

William L. 
Rating:
5.0

I have no suggestions.

Robert R. 
Rating:
4.0

Customer did not leave a comment.

Randy T. 
Rating:
4.0

The locks on the boxes for the key pick up was difficult to open.

Tina L. 
Rating:
5.0

Excellent experience at this location. Very friendly and helpful.

Rich Z. 
Rating:
1.0

Employee was lovely but I reserved my rate at $14.95 but was charged over $30. First time this has happened to me at U-Haul.

Jonathan C. 
Rating:
5.0

A great experience renting a truck from this facility. However, surprised and disappointed to be charged for fuel after returning the truck with as close to the level of fuel as it had when we picked it up.

Todd M. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
3.0

Customer did not leave a comment.

Andrew L. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey C. 
Rating:
3.0

I have rented a UHaul 2x/year for the last 4 years and it gets more and more cumbersome to do so. If I have rented a unit I expect that unit to be where I rented it from. Being told on Saturday that there isn't a truck for me when I'm moving on Sunday is nowhere near helpful. Now I have to go out of my way to pick up a truck 30+ miles away from where I need it. When we get to the site to pick it up the hassle continues. Do you really have people walking in to your facilities just for kicks? As I already completed the contract and identified myself why do I need to do it all over again and waste more of my time? Very frustrated by the process.

Ann H. 
Rating:
5.0

Customer did not leave a comment.

Paul G. 
Rating:
3.0

The online process for returning my very first truck(different experience) and the online pick up both times the system didn't work right away. It took an hour to pick the truck up.

Alexander S. 
Rating:
4.0

There should be better instructions for after hours drop off. The U-Haul website had error messages when trying to check out, and I had no idea what to do so I had to wait in chat and then on the phone for 15-20 mins just to speak to someone.

Yeeleng V. 
Rating:
4.0

Pad lock on key box was VERY difficult to open. I had correct combo but I had to maneuver the line up of combo for nearly 10 minutes before it would open. Not user friendly

tom J. 
Rating:
5.0

Na

Sean P. 
Rating:
5.0

Customer did not leave a comment.

Peter A. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
2.0

Not enough space to park the number of vehicles that were returned

Chris P. 
Rating:
5.0

The lockbox with the key was very difficult to open.

Harlan K. 
Rating:
5.0

We had struggles getting the reservation completed at the rental site. The Uhaul site was not working properly requiring the attendent to have to call Uhaul to resolve. Took over 25 minutes.

Don K. 
Rating:
5.0

Customer did not leave a comment.

Cory R. 
Rating:
5.0

All went smoothly

BRANDON F. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
3.0

It took a while to check out because the person working was new. So we lost a half hour of our window

KEITH H. 
Rating:
5.0

Customer did not leave a comment.

KATHRYN H. 
Rating:
5.0

Great experience! Thanks so much.

RICHARD Z. 
Rating:
5.0

Customer did not leave a comment.

Jonathan R. 
Rating:
5.0

Customer did not leave a comment.

RONNY L. 
Rating:
3.0

Improve your return process. I could not use the app because it couldn't connect to location services on my phone.

Linn B. 
Rating:
4.0

Thanks

John M. 
Rating:
5.0

Customer did not leave a comment.

BRETT S. 
Rating:
5.0

Customer did not leave a comment.

Roy W. 
Rating:
5.0

The original scheduled locations was changed to here, which turned out to be great. The attendant was great.

STEVEN M. 
Rating:
5.0

Customer did not leave a comment.

Donald R. 
Rating:
5.0

Tell people the uhauls dont have cruze control.

Victoria D. 
Rating:
5.0

Interior of the cab was a bit messy. storage portion was very clean along with the exterior. Pick up was very easy.

BRET S. 
Rating:
5.0

Customer did not leave a comment.

CLARENCE C. 
Rating:
3.0

Parking is limited and hours are as well. You'll have limited hours or you'll have to drop after hours which isn't easy in the space they have outside of the gate.

DANIEL B. 
Rating:
5.0

Great service experience from Paul!

BRADLEY W. 
Rating:
5.0

Customer did not leave a comment.

BRIAN M. 
Rating:
5.0

The associate who assisted me was very friendly and answered many questions.

Summer D. 
Rating:
5.0

Customer did not leave a comment.

SHANE K. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA L. 
Rating:
5.0

Paul really went above and beyond for me. This was the first time I ever drove a moving truck and Paul helped relieve a lot of my anxieties. Thank you Paul🙂

JENNY M. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL P. 
Rating:
5.0

Nothing, everything was great!

Kayleigh S. 
Rating:
5.0

Customer did not leave a comment.

Corey O. 
Rating:
5.0

Start with a full tank of gas and have the customer return it full.

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

JOHN C. 
Rating:
4.0

All good.

JAMES U. 
Rating:
4.0

Nothing at all. Great equipment, good prices, and great employees.

Kerry K. 
Rating:
5.0

Customer did not leave a comment.

ANN M. 
Rating:
5.0

Customer did not leave a comment.

MARC S. 
Rating:
5.0

Everything was great. Trailer I rented was ready and I added an appliance dollie and return was also convenient.

MARC S. 
Rating:
5.0

Customer did not leave a comment.

Stephanie G. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
3.0

The drop box for the keys was locked and the location was not open, so I had to put the keys near the box.

Joseph W. 
Rating:
5.0

Customer did not leave a comment.

TONYA V. 
Rating:
5.0

Customer did not leave a comment.

DONNA M. 
Rating:
5.0

Customer did not leave a comment.

JOSE D. 
No reviews have been submitted for this location.

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