Very happy with everything. Great service and great equipment with good fuel economy . Many thankslyle P.
Customer Reviews for Goco
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.John K.
MORE SECURE DROP OFF LOCATION. PERSONNEL DID NOT EVEN LOOK AT THE TRAILER OR COME OUT TO CHEK IF WE EVEN DROPPED IT OFF.stewart H.
Customer did not leave a comment.Joe S.
I was really impressed with how easy it was to rent the unit. The owner took the time to help us make sure the trailer was hooked up correctly. I would highly recommend this site.KENT M.
My biggest concern isn't with the location itself. The man was very friendly and helpful. I have nothing but positive things to say about his service. My problem is the misadvisement from U-Haul as a whole. I requested a location within London, ON and had to drive almost an hour to get this truck. If I hadn't had a friend available to take me out there I wouldn't have been able to do the pick up cause I can't leave my vehicle there. It almost ruined my whole moving experience. I will do my best to never have to use U-Haul again as you're incredibly unreliable and there is ZERO point being able to reserve something online when there's no guarantee you'll even get. Stupid business plan.Andrea S.
You could improve service by not making the customer drive an extra 45 km to pick up a truck when that wasn't their original reservation. This has happened 2 times for me. Reservations do not mean anything with UHaul. Not good customer service. I will not be recommending UHaul to anyone.Mary K.
Owner was wonderful and accommodatingKERRY W.
No improvements needed. Booking the trailer was easy. We had no problems using the trailer then returning it to the same location.Brent V.
Customer did not leave a comment.Susan W.
Customer did not leave a comment.Philip E.
The gentleman that we rented the trailer from was very good and let us know right away that it would cost more if we wanted to drop it off at a different location. He also corrected the bill when I told him that we were only supposed to be charged for the smaller trailer which is what I requested. Neither of these two things were done by the person I spoke with at the 1-800 number. The only thing wrong with the trailer was that the right break light was not working.PAULTOMAS H.
Great service! Sam was very helpful!TIMOTHYEARL C.
Excellent experienceKEVINDANIEL E.
Customer did not leave a comment.Edwin B.
The rental process was ok. Standard wait times etc. However the truck was filthy. Still had garbage left over from previous renter. Floor was sticky from something spilled, and the back part was not swept out and really dirty. The thing that concerned me the most. Is we're in covid times, why the truck was not cleaned out before next renter was to take it over is beyond me.Ngaio B.
Customer did not leave a comment.KENNETHGLENN S.
Customer did not leave a comment.Douglas W.
Customer did not leave a comment.RODNEYCLARKE ROL G.
Customer did not leave a comment.GARYALLEN V.
Helpful staff Good equipment in great conditionRolf F.
Customer did not leave a comment.CARL L.
No improvement required... U-Haul â€˜Arkona' personal where very professional and courteous. Equipment was in good working condition. Thanks, EdEd S.
Excellent friendly service. I wasn't able to self check in as I had issues with my phone but the staff on site helped me. Truck was very clean, no issues. I would use the Goco location any time!NOLAND P.
Nothing if you were to rent a uhaul this is the place the owner is hands on with everything to help you. He really cares about your trip and we had a long trip from Ontario to Newfoundland usind a 30 foot truck towing a car on a dolly. Great supportBryan S.
Just keep doing what your doing. Thank uderek F.
The service at this location was fabulous. They went above and beyond to help us out of what could have been an awful situation.SARA P.
I reserved the truck 1.5 months in advance & they call me the day before I'm supposed to pick it up and tell me that the truck I reserved wont be at the location that I reserved it for. The truck was at a different location 40 minutes out if my way. They offered me a free day and a few more kilometers so I agree. I go to the location to pick up after I had already done the online check-in and paid and they said I owed an additional $80. This has been by far the most inconvenient thing to deal with and would not recommend using as they clearly don't care about reservations made well in advance.Jordan S.
Customer did not leave a comment.ron F.
Customer did not leave a comment.Brittany W.
Excellent exprience.Edmund L.
Customer did not leave a comment.Steven M.
Customer did not leave a comment.Agnes D.
I have already recommended to a friend.Kyla S.
Customer did not leave a comment.Yvette B.
Fill everything on line, but when I went to pick up still the owner filled it in again. So didn't save any time for me.KEITH S.
Nothing particularly wrong. Just not my best experience. I've used 5 or so locations now but just a very average spot. Again nothing wrong with the service at allChris C.
Customer did not leave a comment.Rebecca B.
Customer did not leave a comment.Paul L.
great service, easy pickup and returnSteven W.
Fantastic Rental, quick and easy service!!!!marcel H.
The guy running the location was very nice and helpful, definitely use him again for my uhaul needsKEITH L.
When I showed up to pick up the vehicle and arrange the contract I waited for an hour on the phone because the agent could not process my transaction (U-Haul system was not accepting credit card) then when I showed early the next day everything went fine until I pulled out the ramp to find it was only 8 ft, long. It must have been damaged and shortened which made it very steep and slippery with the snow. I checked a 20 ft. truck later and found even they were 10 ft in length. When I went to open the moving blankets I learned that while on bag was fine the other was wet and mouldy and frozen solid. This made proper packing very challenging. I don't understand the policy of not filling the gas tank when returned. The trucks sit in an open parking let and the tanks are not locked. I would hesitate to rent again as too many things could go wrong and at my expense. The tank should be full when a customer picks it up there is no other way to ensure that I'm not paying for gas that someone else used. I'm afraid I'm not the only person who feels this way as the owner operator said he has a hard time renting your vehicles because of bad experience. I was in the service industry for 30 years and it's very hard to repair damaged credibility. Good luck !PARRY P.
Customer did not leave a comment.jim M.
Customer did not leave a comment.PAUL L.
Customer did not leave a comment.sheri F.
Customer did not leave a comment.Matthew C.
My original reservation was never sent through to the GOCO location and they didn't have the size van I requested available when I got there. They also had no record of my reservation. Fortunately they ended up having another smaller truck he could rent to me for the same price I was originally quoted and did up a whole new rental reservation for me.Kristen C.
I am very happy with the service. They were very approachable and kind! I could recommend this uhaul branch.Afril R.
Customer did not leave a comment.Joel C.
Was asked for personal employment information. Worker was rude and brusque. Did not seem to understand reservation system.Adrian V.
Customer did not leave a comment.luanne P.
Customer did not leave a comment.Duncan H.
Customer did not leave a comment.Tim L.
The guy was very rude and told us that all the lights worked. Only to get home to see that they didnt workShane M.
Customer did not leave a comment.Jesse C.
Customer did not leave a comment.john R.
Customer did not leave a comment.Dave B.
Customer did not leave a comment.Amanda B.
on time for pickup.CONNIE G.
appreciate the good service, and affordabilityGAIL B.
The representative at the Goco location in Arkona was very knowledgeable and friendly. Best Uhaul experience I have ever had.Judy H.
Customer did not leave a comment.Chris A.
Fast service. Truck was clean and ready for pick-up! Sam was friendly and very helpful. I would recommend this location. Great service. Thanks.TINA Z.
The guy was an absolute jerk at the drop off location, the address given for the place leads you to no where on a dirt road then he tried to charge for over mileage because we were over because the address takes you far from actually location. It was a horrible experience. Then as I checked my visa this morning an extra $315 was charged to my credit card above and beyond what I was supposed to be charged. I am very angry about the whole experience and I will be calling Uhaul to get that 315 returned ASAP !!!! Absolutely unbelievableMark D.
Again another excellent service went well beyond my expectation. thank youderek F.
Customer Re. was very helpful and courteous. Would not hesitate to recommend this location. It was very convenient to our location.linda E.
Customer did not leave a comment.Sherry V.
This is the only place within kilometers to drop off a truck. When I originally picked up my truck with furniture pads, the furniture pads were just thrown all over the rear of the truck, without bags. When I dropped off the truck we had folded and nicely stacked the blankets we were provided. The clerk rudely said that the blankets had to be folded and placed back in bags, six blankets per bag or we would be charged. We brought the truck back in far better condition than we received it and we were not well treated.Jeff N.
Customer did not leave a comment.Joseph A.
Customer did not leave a comment.john L.
Customer did not leave a comment.allan C.
Sam called in advance to confirm pick up time. Trailer was ready as promised. Great job everyone!David R.
We are more than satisfied with our Uhaul experience. If we ever have a need in the future for Uhaul again we would definately use the Arkona Depot. Sushil went above and beyond to make our move as flawless as possible. Both he and his wife are friendly and informative and was more than willing to answer any questions we had. Thank you!LOUIS B.
Customer did not leave a comment.Valery E.
Customer did not leave a comment.PAUL P.
Customer did not leave a comment.Darin W.
Make sure ratcheting strap mechanisms are lubricated. Mine were almost seized upJIM S.
Received error message when booking online but phone/operator completed reservation. Online, not able to find alternative site for equipment when nearest site did not have equipment available, operator found it.Gary A.
Customer did not leave a comment.Matt H.
Customer did not leave a comment.Pat M.
Customer did not leave a comment.Tanya C.
Simply great!SUSHIL N.
Customer did not leave a comment.JUNE G.
Customer did not leave a comment.john N.
Would have rated as excellent if there was a trailer lifting device to make the installation on to the hitch easier. The owner did assist which was great but it was much easier the last time I rented the same trailer at the Sarnia golden mile location. They had a tongue lifting device which makes the job easier and safer.Neil B.
Nothing..... It was a good experience!DEAN R.
Customer did not leave a comment.Jason V.
Gentlemen in Arkona was very very pleasant to deal with even called me back after hours when I called about returning truck and 800 # was not open. The Aylmer drop off was not signed properly dropped off truck at wrong garage cause could not remember name and 800 Dropped off at daags tire sales garage cause knew he said D something dropped keys through there exhaust pipes in door safe Anyway called at 8 am and had to drive to Aylmer leave my car at daags and took to the where I saw uhauls and still was not right garage there place says Weibes. They were not open dropped keys in drop off. Nobody said anything about extra km. Truck was clean. Not pleased at all with Aylmers service. Had to walk a few miles back to get my car not pleased at all I have a heel spur and tears in my foot going to physio and just referred to a surgeon in Chatham Ont Very upset to see this extra charge Regards Jan WoutersJanet W.
Customer did not leave a comment.BILL C.
Customer did not leave a comment.fred E.
Customer did not leave a comment.robert K.
Customer did not leave a comment.DENIS B.
Customer did not leave a comment.steve P.
Customer did not leave a comment.MURRY K.
The lady was rude and told us we could not drop off because they were on holidays for one week until we called head office for drop off. Was not out for bisiineswiliam A.
Sam was very accommodating to my rental needs.PETER R.
Customer did not leave a comment.Carrie B.
Easy. Convenient. The owner insured that my trailer was safely attached... in ways that I had not been aware. Excellent!!GLEN S.