Tell customers to remember to lock the key box after returning the key or the keys May not be there for the next customer I found the box was not locked when I picked up the key for the truckmark E.
Okes Auto Inc
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Alvinston, ON N0N1A0
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- 5.0 Average Customer Rating
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There was a guy there, and he took the keys, so that was awesome - but then he left, and we weren't aware that we had to send pictures of the clean truck while doing the online return. We asked if he could do the return, and he said no and left. You should probably tell your customers when they pick the truck up, to take a picture of the gas gage and mileage, and the cleanliness of the truck for the return.TIFFANY W.
Had to pay extra mileage when I booked it close by and booked it 2 weeks prior to when I needed it and had to drive 30 minutes out of my way to pick up the truck and 30 minutes back not happy will never rent a truck again.Nichole B.
I will never book a UHaul again. Even though the people at the Alvinston location were amazing there was a truck as I had stated to customer service right in my home town. However U-Haul had me on the phone for hours trying to rectify an error on their part and I still had to drive over a half hour away to puck up a truck, when I had rented a trailer. The final man I dealt with with U-Haul was the only person in the hour wasted that actually was able to assist me. Never againShelly M.
It's confusing because there is a location to do the paperwork and grab the keys then there is another location to pick up the truckAngelo D.