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Nathan H
Customer Reviews for Goin Postal
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was perfectly set up and the staff was very helpful. I would highly recommend Uhaul at 111 north main in Vidor Tx.
Lanna GVery friendly and very helpful
AUSTIN BGreat Service
Clay JVery friendly service. Very easy to drive the trucks. Great prices
LaDonna MI made reservations at the uhaul in orange texas, because it was close to where I live, I was instead sent to vidor to pick up the uhaul, driving passed another uhaul location on the way to the vidor location, so I paid for mileage that was very unnecessary
Rick FT was fantastic. Great group of people
Jana VI picked up the ubaul got it all the way home and was told by my neighbor there was metal coming out of the tires. Had to spend a hour bringing it back and getting a new rig. Than I was stopped at a gas station half way through my trip that my blinkers were not working! Drove all the way from Texas to Florida with no Blinkers!
Allison GDespite the terrible experience of the local U-Haul chain, the people of Goin Postal in Vidor and Central Maxi Storage in Port Neches were fantastic to work with. Both locations helped me out big time when U-Haul failed to hold on to my reserved truck that I had made 2 weeks in advance. If I ever use U-Haul again (and that's a huge IF) I will go directly to one of these locations and not use the online reservation system.
Clifton EMy transaction with U-haul was very good. Excellent customer service.
Jaime OEverything was as good as anyone could expect..
MICHAEL CThe gentleman I worked with at this location was so kind and helpful. No matter what the issue, question, or circumstances that came my way he was there and very helpful and able to assist. I would recommend this pickup and delivery area to anyone. They are small but if you don't need much it's totally worth it.
Katie TExcellent service.
Warren WLoved the location and customer service from Goin Postal.
Melissa KMy experience was great. I can't think of anything that could have made it better. Thank for a great U-Haul day!!!
Tammie WNo problems
Davey HAll good.
Raymond DI would have expected the vehicle to be cleaner than how I received it. The interior had grass and dust all in the cab and the cargo area had a black residue on the floor which I had to use blankets on the floor to protect my items from being stained.
Thomas HProduce a trailer with shorter front tire chocks that will not catch the front air dam.
john HThe customer service was poor. The rep was hateful, loud and condescending. I would not want to deal with him again, neither will I recommend him to anyone. He should not be in a customer service position.
Veda LNothing
joe sI drove all night 800 miles because you sent me a email that a customer was in need at the return location! I was billed until Tuesday the17th for return 13:30 ! You got it back for the required customer on Saturday the 13 th! I busted my arse to assist your reputation and the price stayed the same!!!
Terry HNothing. Great experience! The gentleman was very nice and helpful.
Melanie BGoin Postal is the best place to receive a Uhaul from. The guy is super nice and always cheerful. Very professional and always smiles. Thank you
Brandon PGoing postal always has the best customer service and I’m so glad they offer uhauls
Delmi RI was told a certain price and then anything over 40 miles, it would be .79 a mile. I received a receipt where I was charged.79 for every mile and charged $92 on top of the $71 I already paid. HORRIBLE BUSINESS!!
tami zI had some difficulty with the mobile app returning my rental but other than that it was very easy and convenient.thank you .
troy mThe tow dolly needed some lubrication. The lock pin and ramps were very difficult to use.
Diane J😁❤️👍
Bridget BNothing. Excellent location and customer service
Todd SFriendly ,courteous owner.Explained everything to us in detail.Would definitely recommend this place.
Seth JNothing!!! Y’all are the best.
Jeffery EDid not have trouble lodging it and unloding
Joe EGreat customer service and support from this U-HAUL dealer!
Alva DExcellent
jose sAwesome experience at this location. They were able to give me a better deal and extend my rental time. The best customer service you could ever want.
Malissa AEverything you did for me was amazing. I would recommend your place to everyone. Thank you !!
James CThe pickup was delayed but they keep me informed and made it right. Would definitely use Going Postal again.
Doris FToo much to list
DIANNA GThe guy was quick and professional, he explained everything to me when he got back from checking the truck and didn't act like I was being a inconvenience.
Jesus Fnothing
FRED CEverything was good, prices were competitive, employees helpful and knowledgeable. TY guys love U HAUL
Barry HBackup light on passenger side was not working, I didn’t notice until we were loading at night. Checks of all lights & signals should be done periodically.
Charla RGood experience. Only concern is that when Is that when I went to deposit the key at night, the key deposit box was left open and I was unable to latch it. Placed the keys inside and took a picture as proof just in case
Jesse HOur experience was great. Pre ordered 3 days ahead, they had what we needed. They hooked the trailer up, and we on our way. Returned it 4-5 hours later, smooth transition. Would recommend.
David TClean vehicle, don’t wait 3 or 4 weeks to charge, and if there is a dispute contact the renter like your message says don’t just say you’ll contact and then charge their account a month later with no contact
Price CWOULD HAVE LIKED TO HAVE A CRUISE CONTROL ON THE 2021 15 FT TRUCK RENTAL - WASN'T AWARE THERE WASN'T ONE ON THE TRUCK WE RENTED.
Colleen KMy favorite UHaul facility. Very easy to do business with. Highly recommend.
Delia WFriendly service. Fast, got me hooked up and out of there quickly. Thorough, explained how to hook up and disconnect the trailer properly. Appreciated that they hooked up the trailer and unhooked it when I returned the trailer. Would rent from them again!
Steven JTruck had just come in was exact size I needed I took it cleaned my self before retuning. And filled completely up. Ran good was easy for me to drive. I needed on emergency and got it right away. My father had passed away had to drive to bastrop la. Micheal at goin postal help me immediately and was very polite helpful and had fast service thank you
Rhonda D100% satisfied
Brenton SEasy of service was wonderful!
Sherby D