Customer Reviews for Golden State Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Golden State Storage

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DARREN W.
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Customer did not leave a comment.

Matthew B.
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Well we had an issue trying to open the truck. As we got to our location to load it we weren't able to open the door or unlock it. When we called their customer service line we waited forever to get anyone live and they suggested for us to go back & get a different truck. I asked for an appliance dolly which was more money then the regular dolly. Even though we weren't able to open it and use it they knew what was going on as I had stated to them on the phone the guy stated nothing he could do and his suggestion would cost us more money.

Kelly S.
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Customer did not leave a comment.

Charles S.
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Customer did not leave a comment.

Rene H.
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I LIKE THE CARGO VAN PRETTY NEW VERY CONFORTABLE

James L.
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Customer did not leave a comment.

Francisco S.
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Todo exelente muy buen y amable el servicio.

Steven J.
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Customer did not leave a comment.

NOE B.
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Customer did not leave a comment.

Karla C.
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The van we rented was filthy inside and out! I stated that from the start yeT I was charged a cleaning fee when the van looks like it's never been washed!!! It was parked in a spot where you can tell it's not been moved with first everywhere and spider webs all over!!

Rebekka H.
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Customer did not leave a comment.

Eyob K.
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Customer did not leave a comment.

CLIFFORD S.
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I originally order through one of the Simi Valley locations and they ordered the wrong type of van. I had to go through the Northridge location and originally estimated my miles at 120 and ended up being about 25 miles over which I had to pay for and it wasn't my mistake. otherwise every thing else was very good.

ROBERT W.
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Good service and nice staff.

Michael W.
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Nothing to improve at this location. Cathy Gunderson, the manager, was very professional and helpful. The van was perfect for my needs. The cost was reasonable. Other U-Haul rental locations in the South Valley had too many negative reviews and problems about not having trucks available. Golden State had no such problems.

MARYANN C.
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The office staff is so nice and accommodating!

Janik E.
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I got over charged for pads and other equipment that I didn't request. Also none of the items were in the truck I rented as well. I communicated this with UHAUL associate on the phone and I still got charged for it. I also had to wait for a long time during my pick up since there was no agent available to review my paperwork for a while at the pick up location.

greg K.
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Nothing

Cathy M.
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Customer did not leave a comment.

Leon U.
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The employee there is a friendly person who took care of everything. The equipment was in good condition and worked well.

albert D.
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Cathy was so nice and friendly! Thank you so much!!!!

sheila S.
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Customer did not leave a comment.

TONY K.
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cathy was very helpful and friendly thanks

ANDRENIC D.
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Customer did not leave a comment.

Melody W.
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Customer did not leave a comment.

Karen D.
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The leasing attendant was very nice, and overall the place was easy to find, with easy parking. What happened was the representative did not let me know that the truck had no air conditioning! San Fernando Valley and 96 degree weather and I had no air conditioning. Literally almost passed out on the freeway.... it was so hot. I never would have rented from this place if t I had known this truck had no air conditioning. By the time I discovered there was no air conditioning, it was already 15 minutes from the facility and I had an obligation to help my daughter pick up some furniture so I couldn't turn back. When I confronted the attendant upon Return of the truck just 4 hours later , I simply said to him there was no air conditioning in night felt it was really wrong of him to lease the vehicle to me knowing that. He said he needs to get that fixed! So that I could go into the office and cool down! Didn't give me any type of a discount on the vehicle . You shouldn't have to ask when your leasing a vehicle if it has air conditioning, especially when most likely that truck has been rented out in the San Fernando Valley the last 3 weeks and we haven't had anything less than 80 degree weather!

lance J.
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Customer did not leave a comment.

LEONEL R.
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This was a great experience customer service and equipment excellent condition. Everything was wonderfull.

Janice W.
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Customer did not leave a comment.

Kathleen S.
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I always have a great experience when I rent a U-haul from Darrren at the Northridge office. Quick and easy with a smile. The only complaint about the van, was not having a device inside to adjust the side wing mirrors on each side. Doing it manually is a hassle and feels like you're not in complete control.

Karen T.
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Nothing

herlinda M.
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Nothing.

Mark D.
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Customer did not leave a comment.

Marlon M.
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Customer did not leave a comment.

Ashley C.
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Everything was fast and easy. Perfect

Kathleen S.
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Very pleasant gentleman explained everything to me and made the entire action take place very easily.

Daniel S.
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Excellent service. Was in and out in 3 minutes.

Jason Y.
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Truck was not ready at the designated pick up time. It was nearly 40 minutes after the pick up time that I got the truck. The customer service was good though and the manager there are nice.

Raymon H.
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Customer did not leave a comment.

Christine T.
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I had the pleasure of having Darin help me out on my pick up date. He was very kind and pretty thorough in explaining the paperwork and truck operation/equipment. Darin made the process fast and easy.

abdulwahab J.
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Customer did not leave a comment.

RODOLFO E.
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Great service

Tigran K.
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Customer did not leave a comment.

KIHYUN C.
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Customer did not leave a comment.

david S.
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The folks at THIS Golden State location are fair but firm reps in all aspects. I have had my storage there for three years and once the management changed a couple years ago they are a first-rate job

Evan S.
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Customer did not leave a comment.

Robert W.
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qiuick and easy , vehicle was clean , very easy transaction.

Racardo L.
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nothing, everything was exceptional!

Zaid R.
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Customer did not leave a comment.

Aqeel H.
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Very professional and knowledgeable. Will highly recommend to future U-Haul users. A+

Kelly K.
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Customer did not leave a comment.

Bryant W.
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The guy there was very helpful and easy to talk to he helped me and made sure I was good to go.

Fariba A.
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Customer did not leave a comment.

Tonette B.
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John C.
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Customer did not leave a comment.

ERICA B.
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Darren S.
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Very Professional & Courteous experience.

GUTIRREZ B.
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Customer did not leave a comment.

LISA H.
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Amazing customer service. Thank you very much!!

Johnathon M.
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Customer did not leave a comment.

Lynda R.
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Customer did not leave a comment.

eileen M.
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Customer did not leave a comment.

Laura P.
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Great easy access location. Staff was quick and attentive. Truck was clean, gased up and ready. Easiest part of the move - Thank you!

Jennifer P.
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Everything was great. Friendly and professional.

Alex P.
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Customer did not leave a comment.

Tim B.
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Customer did not leave a comment.

Marco C.
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Hi. I did not have any problems with the truck. Office staff were courteous and friendly. I think you should put some type of none slippery tape on the edge of the entrance of the storage area. I slipped and felt down from the top to the ground. Luckily I did not have any serious injuries. But some else might. Please take my advice. Some else might not be so lucky. Thank you

JASON M.
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Truck had an issue that was not known prior to rental. I was compensated well for the issue and the attendant (Derek I think?) offered to drive me to another location to get a truck if mine was not usable. It was very generous. Extra points.

Katey H.
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Darien at golden state storage was awesome. So helpful and friendly. Thank you!

Cristian S.
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Great customer service!!

TAYLOR S.
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Darin was really nice.

Gabriella K.
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Customer did not leave a comment.

BEN MING H.
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Pleasant experience again, good people, good equipment,

Mehran N.
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Customer did not leave a comment.

Mega S.
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Did a great job explaining the truck and contract. Move went very smooth. Would definitely use them again!!

Silvia D.
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Fairly easy and fast process. Thanks.

Jason G.
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Great service with very personable people. Would work with them again!

Randy K.
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The owners, Darin and Diane are SUPER friendly and great to work with. What an excellent experience! I highly recommend this place to EVERYONE!

Jackie S.
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Customer did not leave a comment.

Caroline M.
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Everything was perfect!! Nice people to work with and I will go back any time I need to rent moving equipment. Thank you!

BEN MING H.
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Excellent experience, super knowledgeable people, clean equipments, great rate, thank you,

Jancy A.
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Great customer service!

BEN MING H.
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Super good experience, clean truck, nice people thanks,

Henri N.
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Customer did not leave a comment.

BEN MING H.
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Great experience, nice people, clean equipment,

Maher H.
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Dude is a homie, the best customer service ever. No complaints.

stephanie L.
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Very happy with my experience

Carlos Z.
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Mr . Floyd had great customer service and I will most likely rent only from this location from now on

Ben H.
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Super clean and friendly staff, best uhaul location I have been to, thanks

Sue F.
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The staff was very helpful.

haroutyun S.
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Customer did not leave a comment.

Ben H.
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Best rental experience,

mark Z.
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Customer did not leave a comment.

ODISHOO S.
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Great servis thank you.

Jocelyn L.
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They were very helpful and have excellent customer service!!! Will definitely get our truck from that location when we move next month. Keep up the great work! Jocelyn & Keith

joey F.
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Customer did not leave a comment.

Susann A.
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Everything was awesome

Moses N.
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Friendly people.

Eddie S.
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Customer did not leave a comment.

Tim Q.
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Staff was super!!

No reviews have been submitted for this location.

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