Customer Reviews for Goleta Motors
(U-Haul Neighborhood Dealer)

1,488 reviews

5720 Hollister Av   Goleta, CA 93117
(Next Wendys off 101 frwy between Fairview and Kellog)

(805) 963-5327

Location Hours

  • Mon-Sat: 10:30 am - 6 pm
  • Sun: 10:30 am - 2 pm

Services at this Location:

Contact Us

(805) 963-5327

5720 Hollister Av
Goleta, CA 93117
(Next Wendys off 101 frwy between Fairview and Kellog)

Services at this Location:

Location Hours

  • Mon-Sat: 10:30 am - 6 pm
  • Sun: 10:30 am - 2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Training in typing, speaking and overall customer service. My reservation was for 12-31-21 I was told not to come earlier than 11AM. I had movers at 11:30 When I arrived at 10:45AM there was a line of 5 people. I left at 11:59 my movers came and left. I had a truck and no movers. It was impossible to get movers. I call 818-988-7008 spoke with Stephanie I told her my predicament she told me to return the truck and reverse the entire charges of $156.40 Which I did at 2:11PM. The people at 5720 Hollister used my card without my authorization and charge $50.06 I have always rented from UHAUL with no problems. This was a very bad experience that is costing me a lot of money. I will like very much to speak with someone to be able to get help with this issue. I was not able to move. I still need a truck and have no money. Please help my cell # 805-259-7946

Sonia D. 
Rating:
5.0

So helpful and accommodating. Thank you!

VANESSA W. 
Rating:
4.0

Customer did not leave a comment.

Jorge L. 
Rating:
5.0

Continue to be in business in Santa Barbara/Goleta area.

WILLIAM M. 
Rating:
5.0

Everything was smooth—truck was ready and the pickup and drop-off were great. Thank you!

HENRY V. 
Rating:
2.0

The man who helped me was great. Polite, efficient, and knowledgeable. The place is a dump. It did not really matter to me, as the service was good and I got the truck I needed.

CRAIG P. 
Rating:
5.0

I'm not sure

GILBERT S. 
Rating:
5.0

Customer did not leave a comment.

Hunter L. 
Rating:
3.0

Guy had to do a lot of shifting to get the auto trailer, but to be fair, we made a reservation last minute!

Molly A. 
Rating:
2.0

Customer did not leave a comment.

Nicholas C. 
Rating:
1.0

The owner is never there and took 20 minutes to show up even though I had an appointment.

Leonardo E. 
Rating:
5.0

Customer did not leave a comment.

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

david R. 
Rating:
4.0

Customer did not leave a comment.

ARAN M. 
Rating:
5.0

Customer did not leave a comment.

PASCAL S. 
Rating:
2.0

Tire flat signal was on when I toik the truck.

Chungryong C. 
Rating:
5.0

I'm not sure

GILBERT S. 
Rating:
5.0

Very professional

MICHAEL A. 
Rating:
5.0

I'm not sure but maybe having coffee and donuts to go in the van ready for the moving crew.

GILBERT S. 
Rating:
2.0

I selected Mobile Pickup for entering the car, and the barcode wasn't attached to the car. I searched for the barcode for 20 minutes under the direct sun while waiting on hold with the customer representative, no luck. Finally the owner of the place showed up and gave no attention to me even though I asked him if he could help me for additional 15 minutes. I stood there, waiting for someone (the manager and the uhaul customer service) to help me. Finally the owner of the location decided to process my documents half-heartedly, showing strong signs of either hatred or resentment towards me. So overall a feature you implemented for the convenience turned out to be inconvenient as hell. I had to have my friends wait and this delay shifted my whole days schedule.

MERT T. 
Rating:
5.0

I really appreciate that the truck was available given just 1 day advance notice. The attendant was helpful and efficient.

Michael O. 
Rating:
5.0

Customer did not leave a comment.

charlie L. 
Rating:
3.0

Customer did not leave a comment.

Zachary R. 
Rating:
5.0

I was nearby, and wanted to drop off the one-way truck. I just barely made it in before they closed for the night. Not a problem at all. Very nice staff.

CLARENCE D. 
Rating:
5.0

Customer did not leave a comment.

Gary J. 
Rating:
3.0

I rented a dolly for $50 and never received one

Duncan H. 
Rating:
3.0

Owner was 10 minutes late when we came to pick up uhaul

Daniel M. 
Rating:
5.0

I had a good feeling coming in to rent a u-haul truck. The guy that was there had experience renting out their trucks. I had no problem coming since i had spoken with him a couple days back. I rented the truck and returned it the same way i received it. Thumb up for this location. It isn't that big but i enjoyed coming in.

arturo M. 
Rating:
5.0

Customer did not leave a comment.

Charlie L. 
Rating:
5.0

Customer did not leave a comment.

Charlie L. 
Rating:
5.0

Customer did not leave a comment.

Danny T. 
Rating:
2.0

I felt like I was not being told how much it would cost. “$20 + mileage” ended up being 47$. ?!

Amy G. 
Rating:
5.0

Customer did not leave a comment.

DAVID H. 
Rating:
5.0

Customer did not leave a comment.

Catherine N. 
Rating:
5.0

Customer did not leave a comment.

SHUOWEI R. 
Rating:
5.0

Customer did not leave a comment.

SHUOWEI R. 
Rating:
5.0

Customer did not leave a comment.

SHUOWEI R. 
Rating:
5.0

Customer did not leave a comment.

SHUOWEI R. 
Rating:
5.0

Customer did not leave a comment.

SHUOWEI R. 
Rating:
5.0

Customer did not leave a comment.

SHUOWEI R. 
Rating:
5.0

Customer did not leave a comment.

SHUOWEI R. 
Rating:
5.0

Customer did not leave a comment.

SHUOWEI R. 
Rating:
5.0

Customer did not leave a comment.

SHUOWEI R. 
Rating:
5.0

Customer did not leave a comment.

SHUOWEI R. 
Rating:
4.0

Nice guy who ran the place

Marc K. 
Rating:
5.0

Customer did not leave a comment.

ISSA D. 
Rating:
5.0

Customer did not leave a comment.

MINH T. 
Rating:
5.0

Hello, Please note the attendant had superior customer service. I was assisted within minutes and all my needs were taken care of. I will go back to this location for all our business needs. Thank you,

Eddie C. 
Rating:
3.0

Customer did not leave a comment.

oriana N. 
Rating:
5.0

He's always ready to help on a dimes notice he's. A great buisness man I only rent here and refer everyone

evvone G. 
Rating:
1.0

The owner was rude and didn't offer to explain how to use the controls in the truck. I also snapped at me anytime I asked a question. I was also very unhappy that I had to drive so far to get the truck which ended up using a lot of gas for the way back to where I lived, (even though I saw 3 10' trucks in a local Uhaul facility by my home). You changed location of pick up 2x right before the day I was supposed to get it which was very frustrating and inconvenient. The truck I received was a piece of crap and dangerous on deep slopes due to shitty brakes. I most likely will no longer use Uhaul because of this experience Awful, awful!!!!!!!

Michelle M. 
Rating:
3.0

Location is small but well run.

ROBERT G. 
Rating:
3.0

Vehicle ran great! (600+miles driven in one day)

mark G. 
Rating:
5.0

Great service

james N. 
Rating:
1.0

The owner of the business did not want to follow the procedure of allowing me to inspect the vehicle prior to signing paperwork.

Cherise D. 
Rating:
5.0

Actual pick up time was later than on the reservation

Crystal B. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
5.0

We had an excellent experience working with the staff on-site. He was professional and patient with us (given our first experiencing driving an uhaul truck). Thank you very much for providing us such a great and safe driving experience!

Han-Ting C. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY A. 
Rating:
5.0

Customer did not leave a comment.

Rafi M. 
Rating:
5.0

Customer did not leave a comment.

Karen S. 
Rating:
5.0

Customer did not leave a comment.

GENO G. 
Rating:
5.0

Thank you

desiree M. 
Rating:
5.0

Customer did not leave a comment.

Shaina G. 
Rating:
4.0

Customer did not leave a comment.

Jeremy T. 
Rating:
5.0

Customer did not leave a comment.

ivan G. 
Rating:
5.0

Customer did not leave a comment.

Marissa S. 
Rating:
5.0

Customer did not leave a comment.

Benjamin W. 
Rating:
4.0

The employee that helped me was very careful and hard working. The location itself is very unfortunately located. However, his hard work and positive attitude made my experience pleasant. His name may have been Khaled?

Whitney A. 
Rating:
5.0

Great service! That's why I keep coming back t this location.

Marvin L. 
Rating:
5.0

Customer did not leave a comment.

KEITH P. 
Rating:
4.0

Customer did not leave a comment.

Gary B. 
Rating:
5.0

You guys did a great service i really appreciate that...

JOSE A. 
Rating:
1.0

9 am check in. They weren't open

Auggie S. 
Rating:
2.0

Be on time for the reserved pick up time. Do not tell the customer to leave when we clearly want to discuss what we will be charged. We did not have a good experience at all. Service was just horrible.

Isaiah P. 
Rating:
5.0

Service and checkout was just few minutes outs

aleksandr R. 
Rating:
3.0

I rented a chevrolet pick up truck, Silverado. it is 8 cyclinder. I drove 10 miles total. I Had to put $4.40 of gas, at $2.99 a gallon in to bring to the level I got it. ALMOST 1 1/2 GAL OF GAS TO DRIVE 10 MILES... According to Chevrolet, this model should get 14 miles to the gallon, city driving. I got just less than half that... Poor vehicle maintainence? I told proprietor, but just attributed it being an 8 cyclinder, which is why I researched it because it didnt make sense. Note vehicle was not loaded with any heavy cargo that might have impacted mileage.

RAVYNE D. 
Rating:
3.0

9 ft cargo van. good vehicle for the job. Only disappointment, the side mirrors require manual addjustment. No electrical control.

phil N. 
Rating:
5.0

It was very very easy.

Kenneth L. 
Rating:
1.0

Customer did not leave a comment.

Sarah R. 
Rating:
2.0

when one advertise a price of $19.95 per day and once you start the paper work, you get this bate & switch deal as now you have to pay for every mile and other items which brings your original to 3 or 4 times the 19.95 price. why not just advertise $19.95 plus mileage in bold letters?

Victor B. 
Rating:
2.0

The lot was small and overcrowded. Picking the van up was fine, but dropping it off was terrible. They had 2 U-Haul trucks blocking the entire lot. I had to wait 15-20 minutes just to pull the van into the lot to return it. There was no one around to assist either.

Robert A. 
Rating:
3.0

Customer did not leave a comment.

Ricky T. 
Rating:
5.0

None everything is excellent. NIce people

Joaquin D. 
Rating:
5.0

Customer did not leave a comment.

Connor D. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN Z. 
Rating:
4.0

Customer did not leave a comment.

COCO T. 
Rating:
5.0

Customer did not leave a comment.

Ronny L. 
Rating:
5.0

Clean, new vehicle and great service. Very pleasant and courteous.

DAVID H. 
Rating:
5.0

Great Customer service. Everything was ready to go when I got there,

DANIEL P. 
Rating:
4.0

Customer did not leave a comment.

JULIA B. 
Rating:
3.0

Customer did not leave a comment.

TRACEY N. 
Rating:
5.0

Customer did not leave a comment.

JOAQUIN H. 
Rating:
5.0

Thank you, it was great truck.

Osiel G. 
Rating:
3.0

Customer did not leave a comment.

karen A. 
Rating:
5.0

Customer did not leave a comment.

Tracy M. 
Rating:
1.0

The manager/owner is the RUDEST person I have ever met. NEVER AGAIN

SARAH J. 
Rating:
5.0

Customer did not leave a comment.

isaac O. 
Rating:
5.0

Customer did not leave a comment.

jonathan P. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S. 
No reviews have been submitted for this location.

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