Glenn W. on 9/23/2016
Rating:
van was new but dirty
|
Wally Z. on 9/18/2016
Rating:
No problem dropping off OPEN quick and easy
|
Missy W. on 9/13/2016
Rating:
The truck was dirty, but I guess there is ash floating about because of nearby fires. The gentleman who helped me was most accommodating. My pick up time kept changing and we got there quite late to pick the truck up. He was gracious and extended it to us overnight which made things much less stressful in a very stressful time. Great service!
|
Charles L. on 9/12/2016
Rating:
Very polite personnel and very knowledgeable.
|
Ruben P. on 9/10/2016
Rating:
One of the wheels on the trailer was flat - so I had to go to the gas station to put air in the tire.
|
tom l. on 9/10/2016
Rating:
Very helpful, easy to pick up and drop off the trailer that I needed.
|
Rui W. on 9/6/2016
Rating:
The store opened at 10:40am, while the website it opened at 10am. I waited for 40 mins!!!!!!!
The people also charged me extra gas cost.
|
VISHAAL v. on 8/31/2016
Rating:
The customer service rep was really nice and helpful!
|
Michael S. on 8/28/2016
Rating:
I've dropped off there before. Tight space shared with a motor sales company.
|
christina p. on 8/27/2016
Rating:
I've moved with U-Haul four times in the last 2 years and this was BY FAR the worst experience. I made an online reservation for a one-way trip from Santa Barbara to Pomona, CA about a week and a half in advance. Two hours before I was supposed to pick up my truck, I received a call from Goleta Motors stating that I would have to change it to round-trip. I explained I wasn't able to accommodate this request and that I specifically asked for a one-way reservation. I told him I would see what I can do and he threatened to cancel my reservation if I did not comply. I called the other branch (on State street by the 154 freeway) and thankfully, a friendly representative, Ernie, sided with me and called traffic control to see how they could help. I followed their suggestion and called Goleta Motors back and said I could only do a one-way trip. At this point he said that he didn't have a 10-foot truck available anymore. I called Ernie back and then he called Goleta Motors on my behalf and FINALLY they allowed me to continue on with my original one-way reservation. After a certain point, I was in tears and scrambling to find another truck to rent. This was a terrible experience and I plan on contacting the corporate office on Monday.
|
AUBREY ALONZO G. on 8/27/2016
Rating:
A More Welcoming Atmosphere. 'How are you this afternoon' 'Thank you for your Patience' 'Thank you for your Business'
|
CHRISTY M. on 8/22/2016
Rating:
We love these guys! They are the best. They make everything so easy. :-)
|
Jared A. on 8/22/2016
Rating:
I was charged for fuel when I know it was refilled to level that was provided. It's ok, if this guy is willing to earn short term gain vs long term business, says a lot.
|
CHRISTINE S. on 8/16/2016
Rating:
The son of the owner is very nice, but the owner/operator is very gruff, angry, and short with every client. He needs to retire!!
|
GREGORY W. on 8/16/2016
Rating:
You're doing a great job. Thanks!
|
LYDIA B. on 8/15/2016
Rating:
This was an unplanned purchase of two large boxes at 1pm on a Sunday afternoon. I had no reservation, didn't even know where his location was.....called on phone and they helped direct me with landmarks and street names. Service was extraordinarily courteous. Got the truck after the gentleman explained and showed me all of the choices-picked up the boxes from the store, delivered them to my sons' new college apartment, returned the truck, all within three hours for under $33! Extraordinary!
|
Davis H. on 8/11/2016
Rating:
I was very upset that my location was changed from Santa Barbara to Goleta only a few hours before pick up. I specifically asked to pick up in Santa Barbara! Not only did this take me over an hour more in time to pick up and drop off, but they had the rental at the Santa Barbara location, but would not rent it to me! Very bad business practice to alienate a customer like that. They said that if was reserved for someone else to pick up later, but I also had a reservation to pick up at the same time, and I was there.
|
Eileen W. on 8/8/2016
Rating:
Somewhat crowded but that is due to the area - personnel were helpful - no complaints.
|
William R D. on 8/5/2016
Rating:
They were extremely helpful, but the facility was very small. They did everything to help; it is just that the pickup lot was small. I would recommend Santa Barbara.
|
tommy s. on 8/1/2016
Rating:
Your employee working at the desk mumbled at a practically inaudible level. When I asked him a question about my reservation he became rude and condescendingly told me "You need to be upset." This man shouldn't be working for this company. He was quite rude and I have had far better experiences with other locations. I do not know his name but he was Indian and appeared to be in his 40s.
|
RICARDO CIPRIAN G. on 7/31/2016
Rating:
The service was not fast but was very detailed in describing the different aspects of the truck and in the recommendation of what we may need and how to use it.
|
Scott L. on 7/30/2016
Rating:
The were very friendly and responsive. The truck was in great shape and the service was great
|
STEPHEN S. on 7/13/2016
Rating:
I called the rep in the morning asking if he had a truck and trailer for me. I informed him then it would be a ine way. When I arrived the rep was rude, lied, rented me a truck and sent me to another location to pick up a trailer they didn't have available. Even though he said he called to verify, and that he would call again to make sure they had it ready. When I got to other rental place they informed me the only trailer that would fit what I was towing was two hours south or where I was and I had already traveled one.hour to get the rental.
|
CHRISTIAN MOHR N. on 7/4/2016
Rating:
Thank you for your great service.
|
LIZA B. on 7/4/2016
Rating:
I had a great experience gentleman was nice who helped me and everything went fast and easy. My only issue is i asked if i should replace the gas because i saw they charge $4.25 a gallon. I was told not to worry the only charge the price if gas so i didnt put gas in. I then got charged the $4.25 a gallon and im not happy about that. Otherwise nice people quick service!
|
|
|