Cabin was full of what looked like dog fur. Sliding passenger door stuck and was difficult to open the few times I used it. I appreciate the availability and outside of normal business hours access. I didn't understand the return process and returned the keys before fully completing the app return but all went well.
Lynn M
Goleta Motors
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Goleta, CA 93117
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Terrible customer service. The man working there did not acknowledge me or even care about my timeline. I rented and confirmed a 15’ U-Haul which I found out the day before my pickup was not available and the man’s first suggestion was to take a smaller 10’ truck or cancel my order and look somewhere else. I had a confirmed pickup of 9am but he said he wasn’t available until 10am. I called promptly at 10am on my pickup date and he said he was in another town and would be there in “10 minute” I ended up waiting for over an hour for him to arrive. When he arrived it was still the same “ I don’t care” attitude. Zero customer service skills, zero accountability and zero empathy for having made me wait 2+ hours after my confirmed pickup time if 9am. I expressed my frustration and got the same “if you don’t like it go somewhere else” answer. I finally received the vehicle which was not cleaned or washed and full of bugs from the road. I am never one to write such negative reviews but this place deserves every word. Absolute garbage location and staff. NEVER AGAIN.
NICKOLAS DThe packing mats weren't in there, so I was overcharged, and there was no one to discuss our issues with. The phone line was disconnected.
Danielle LFilthy, no parking, rude attendant
ELLEN BA small narrow lot off a busy street to back a trailer in.
MARK P