Goleta Motors in Goleta, CA should have zero stars because the owner is dishonest and manipulative. First of all, I rented a trailer from June15 until June 18. The owner called me and asked me to pick it up early because he was not going to be available on the day I had rented it. He said that he may not have any trailers for the day I requested and if I didn’t come early that I may not get one. I came early as per his request and I told him that I would be driving back home on the 17th and wouldn’t be back until late that night. He said no worries, I would not be charged extra. He also said I better give him 5 stars or he wouldn’t rent a trailer to me the next time I come. When I arrived at my destination I was charged for an extra day. I called the owner in Goleta to fix it and he said he would but he didn’t. Don’t trust him.
GeoffEREY L
Goleta Motors
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Goleta, CA 93117
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- 4.5 Average Customer Rating
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The absolute best service and equipment! Kelly was an amazing person and had the best service and also the gentleman that was younger was very detailed and explained everything perfectly! The best place to rent U-Hauls!
Isaac GKelly in Goleta, CA who rented to us was awesome! Saved us a two hour trip with traffic by personally making sure that the truck we wanted was available. He followed up when our plans were in flux. He gave us an extra 100 miles which ended up being very important. Drop off in Spokane, WA also went well. We went to the wrong location but Brandon accommodated us anyways. At another store in Santa Barbara they gave us a free box hanger to go with the clothing box that we already had. 2 thumbs up to everybody. Saved us a lot of time, money, and hassle. Thanks.
Daniel mMy rental was changed 3 times. I was supposed to pick up in Santa Barbara, then was told to go to Buellton with is a 50 minute drive. When I complained I was given a larger trailer than I needed. Then the location was moved again to another pick up spot in Goleta. I was supposed to pick up at 9:00 am, which pushed out to 10:30 which then pushed out to 11:00 because the guy at Goleta Motors said "I don't usually work on Sundays and there is a lot of traffic." Caused our move out day to be delayed and arrived back in the bay area at 11:00 pm. It was a horrible experience - I will think twice about using UHaul ever again - I thought you were pros???
Annette BEverything worked out great. They even stayed open late so when we arrived they were there to receive the van.
Doug P