Customer did not leave a comment.Lena G.
Customer Reviews for Gonzalez Farm & Ranch Supply
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.erica E.
Customer did not leave a comment.Bradley M.
Customer did not leave a comment.Elda O.
Customer did not leave a comment.Angela J.
Customer did not leave a comment.JOSE T.
Very nice lady took care of meRobert S.
Hello. I had a much better experience than last time; however I believe there is still a problem with the U-Haul reservations software system. I had imputed my vehicle information, tow rating, ball hitch, and hitch capacity information, and Ms. Gonzales still had to input it again. NOTE: I recommend that UHaul update their software, so the customer, and the rental store don't have to do it twice. This wastes a lot of time on both parties if you are under a tight schedule. So my beef is with the Uhaul software people and not the Gonzales Feed Store - Uhaul business. I get very frustrated with this because, I take the time to update my Uhaul profile with the vehicle information, and during the online reservation process, but some how it still doesn't seem to work when you pick up the trailer. This is a bad mark on the U-Haul software reservation system. I've been using Uhaul for years, and the online makes it easier, but I think you all can do better. At the pick up point, all the trailer lights worked and their helper, Luis is a super star. He is fast, courteous, a hard worker, and swept all the leaves out of the trailer. Mr. Gonzales, the owner, also came out to greet me and see how things were going. This is really good customer support and I appreciate their attention to detail. Thanks.GERARDO M.
Customer did not leave a comment.Gary J.
My experience at the pick up location was not good. When I made my reservation weeks ago online, I had loaded my driver's license pictures, and credit card information in the U-Haul system. The Gonzales Feed store computer system wasn't cooperating with my transaction, and she had to re-input my driver license information, and my credit card information, again. It seem very cumbersome and lengthy process. The first trailer they hooked up to my truck, the license plate holder bulb was inoperable. The second trailer, one of the red side marker lights didn't work. The U-haul needs to improve on the maintenance on their trailers, especially with light bulbs.Gerardo M.
Super helpful and very friendlyStacy M.
Mrs. Gonzalez was very professional and knowledgeable. She greeted me and treated me with respect. She was also very friendly and always had a smile on her face. She made renting very easy and was very helpful. Thanks!!CRISTOBAL G.
Customer did not leave a comment.Thomas C.
Customer did not leave a comment.Roel M.
Had a small issue with the return, receiving agent not confident about fuel level on return, had to double check customer.Greg G.
Awesome hometown peopleorlando M.
Had reserved my trailer for freer Tx thAn got switched to st Diego 30 miles awayJorge F.
Customer did not leave a comment.ben F.
Customer did not leave a comment.Joe C.
Customer did not leave a comment.CHERRY B.
No improvement needed...excellent serviceesperanza M.
Customer did not leave a comment.orlando M.
My rating isn't based on this interaction but, past interactions with this business. I dropped the trailer off before business hours.Bernie G.
Customer did not leave a comment.Roman A.
OK. Employee needed help with the U-Haul computer program to get the trailer logged in.Gary J.
Customer did not leave a comment.Connie P.
Be clean for customersNORMA P.
Customer did not leave a comment.Kim J.
Customer did not leave a comment.Fernando C.
Pave your lot.Raquel G.
Excellent visit. They helped me locate truck needed at closest location and made the reservation for us.Eric M.
Everyone was courteous and helpful. Continue with same.BERT S.
Customer did not leave a comment.sammie R.
Customer did not leave a comment.REYNALDO Z.
Customer did not leave a comment.Catarina L.
Very nice people - good customer service. Facility could use some work.Pete C.
Customer did not leave a comment.NANCY H.
The lady that assisted me when I arrived at Gonzalez Farm and Ranch Supply was very friendly and helpful when I went to pick up my 14 foot unit that I reserved on line the previous day. Plus, the young man that brought my truck around to front was also nice and helpful. He was very attentive and assisted with the walk around the unit pointing out previous dings on unit and answered my questions and double checked the fluid levels in front of me when I brought that up. It kind of reminded me of the service stations from years past! Good Job!RAFAEL G.
It was just dirty.FRANK A.
Person explained to me what the person at pick up point failed to explained to me in the first place.BENJAMIN M.
Customer did not leave a comment.JOHN S.
Customer did not leave a comment.lucas M.
The lady assisting me (Eva) was super friendly, courteous, and helpful. Although it was very cold and raining, she took her time in checking the truck along with me for any dents, dings. I most certainly would use this location's service.ENDELIA C.
they were veryslow and didnt know u haul policy concerning the return of unused uhaul purchased boxes. i returned 10 boxes for free i guess. i was told at the uhaul in san antonio i would receive a refund when i turned the uhaul truck in at san diego.jerry H.
Customer did not leave a comment.ORLANDO M.
Customer did not leave a comment.CINDY R.
Service was great & VERY FRIENDLY STAFF.ERICA H.
The staff was very knowledgeable. The only negative is that his computer was running slow.RICHARD R.
Customer did not leave a comment.HELEN F.