Customer Reviews for Goshen Road Automotive

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Goshen Road Automotive

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SHARON H.
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Customer did not leave a comment.

ANTHONY D.
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Great service!!!

DUNCANREID W.
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Great job 👏

DEBBERA F.
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Customer did not leave a comment.

JUSTINA B.
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I LOVED the lady working. She was very inviting and kind! I wasn't superrrr pleased with the price, I definitely felt as if it was overpriced but the woman working at the front was just toooooo sweet that it made it worth it.

LARRYLEE M.
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Customer did not leave a comment.

THADDEUS R.
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My Wife and Love to people that work there. Great consumer service.

DENNIS S.
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Perfect. No improvement necessary.

RYAN H.
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Customer did not leave a comment.

ALBERT A.
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Customer did not leave a comment.

MARIESHA LYNN K.
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The lady that helped me was very easy to work with and patient. I had some things going on but she worked through them with me and got me on my way with the trailer. I appreciate her service.

CESAR O.
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Customer did not leave a comment.

Meredith C.
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I would definitely recommend this location for your rental - friendly and helpful staff - equipment was in Great condition; in and out quickly

PATRICK R.
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Customer did not leave a comment.

AMBER S.
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People who run the place are very friendly and will conversate with you.

Christopher E.
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Great experience. Friendly staff. No hassle.

THELMA L.
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Customer did not leave a comment.

KEITH O.
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The staff was very helpful and got me the extra things I needed with no trouble!

SHAWN U.
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Great help in reserving on short notice a trailer, hooking up, and easy return when finished. Great service Thank you Shawn

JOSEPH N.
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PRELVIS J.
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JEFFREY B.
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This group does an excellent job! They are extremely customer focused and very professional.

LINDA P.
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The employees at this location are exemplary. They are so knowledgeable and helpful! We will recommend this business!

TERRIE E.
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Not all staff wore masks!

THOMAS J.
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Customer did not leave a comment.

SCOTT B.
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The friendliness and service from Emily and her husband is always outstanding. I have been a customer for years and will continue as long as they are there.

JOSPEH L.
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Customer did not leave a comment.

WAZIRAH S.
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Customer services excellent.

DAVID F.
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I called customer service at area code 4194702550...and there were no trailers available for me to use. So I returned the trailer back at 8:05 in the morning. And the lady said there was nothing wrong with the trailer. But there is something wrong with the receiver I tried three different balls in the did the same thing. I still needed to use the trailer but I wasn't going to use it like that. I need credit or hours as I had 6 -1/4 hours left of time I could use. And she didn't have another trailer till 5 p.m.

THELMA L.
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Customer did not leave a comment.

JOHN Y.
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KIMBERLY H.
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Will be coming back for all of my moving truck needs! Budget unexpectedly canceled by reservation 15 minutes before picking up my truck and I was left with nothing. Emily was incredible and got me a truck within 2 hours of my call. She was professional and efficient, while also being being personable and kind. She saved me a huge headache and a ton of money. Couldn't have asked for a better experience.

DANIEL S.
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Everything always goes smoothly when I rent from this location

VICKI T.
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Very helpful and friendly staff. My second time renting here and I will do so again.

Billie U.
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Very friendly. Fast and efficient. Would recommended.

CINDY S.
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Absolutely top notch customer service. Very friendly and knowledgeable staff. My favorite place to do business. Whether it's a small trailer or a full size cargo trailer, whatever my needs are, Emily, Stan and Lance go out of their ways to get you safely on the road

LARHONDA B.
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Customer did not leave a comment.

FLORENCE H.
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Lady just interested in just getting credit card info instead of answering any questions

YVETTE L.
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N/A

LAURA H.
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Customer did not leave a comment.

HUGH R.
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Nothing. Emily is one cool together employee along with her helper. Great experience all around!

MARK C.
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Customer did not leave a comment.

Brian J.
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Emily went way above and beyond to make my rental experience fantastic. The whole place was so organized and professional. If you live in Ft Wayne, don't go anywhere else to rent. Thanks Emily!!!!!

TIMOTHY K.
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Customer did not leave a comment.

RONALD L.
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The best thing about this location is the customer service. You can tell that each person, especially the very nice lady behind the desk cares about those who come in and that their needs are taken care of promptly and professionally.

TROY G.
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Customer did not leave a comment.

Daniel F.
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Customer did not leave a comment.

STEVEN B.
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DWAYNE G.
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Customer did not leave a comment.

Benjamin L.
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KENNETH J.
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Customer did not leave a comment.

VINCENT S.
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Please ask if the customer has pulled a trailer previously. When you verify that the customer owns an old 1-ton duelly, chances are good that they have been using trailers for a very long time. I would have used my trailer but it is too large for this move. The lady at the desk was very nice as well as the gentleman that hooked up and checked the lights. The Goshen Road store is very professional outlet..

HARRY J.
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Customer did not leave a comment.

RYKITA N.
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Excellent

KENNETH L.
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Equipment is not properly maintained.

TONY W.
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This is my 2nd time renting at this location. Everyone is kind and friendly.

BRIAN V.
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Customer did not leave a comment.

KAREN R.
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Great customer service. Quick in and out. Very convenient.

JODI G.
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Sheldon B.
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DWAYNE G.
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Emily is the Best!

DONALD W.
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MICHAEL H.
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DENNIS C.
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Tyler D.
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JEFFREY B.
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HAROLD B.
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Rhea G.
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MATTHEW M.
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The Woman who runs this facility should be a trainer for customer service and standard that all locations should try to achieve. Although this location is further away than others in my area only book trucks through this location because of the superior service and accountability. Their service is unparalleled. Thank you and we will see you again soon! Matt Miller

NANCY G.
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CAITLIN C.
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BRENTON S.
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STEVEN S.
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Great people and wonderful service!!! Very polite!!

Kirk S.
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These people are so kind and professional... awesome to deal with... highly recommend!!

TARRA SANTREECE B.
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Customer did not leave a comment.

CASSANDRA S.
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COURTNEY P.
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LYNN K.
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The truck seemed okay. Driving it the cab got quite warm. The air conditioning was working well. The truck thermostat was in the right place. I reached down to touch the area right if the gas pedal and it was very hot. It was making the cab hot. My medical bag I kept in the truck to keep it cool as opposed to my car I was towing. It got hot. That makes me upset. I've a lot of medicine because I get 3 months at a time. When we unloaded the van several things were wet. One being a box full of my moms old projector wheels full of slides. I really hope they are okay. I'm working my way towards finding the projector to make sure they weren't ruined. I told the person at UHaul of Stemmens Road all of this. He didn't seem to concerned. I was charged an extra $25 for going over mileage. I told them I was driving to Texas. I don't understand that charge.

David B.
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Customer did not leave a comment.

PHISAMAY K.
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Friendly Staff!!!

Tina S.
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Emily is the best !I always get great customer service

matthew L.
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Top Notch Service

matthew L.
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A+++++++ location and excellent staff

LYNN K.
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The dimensions on the site are deceiving. The 10' van said it had enough room for a one bedroom. Once I saw the inside of the van I had to change to the next size. I had a queen mattress, box spring and a couple pieces of furniture. Plus clothes and dishes. There's no way a 1 bedroom fits in there. Maybe a dorm room would fit. On the drive I was hit in the van. At first I though maybe all the window space compared to my crossover car. Then I reached down to the area right of the gas pedal and it was VERY warm. I'd say hot. The AC was working very well. The truck thermostat was running correctly. It was just under the half way mark. Left of center on the gauge. I have no idea what the problem is. I don't think it's normal. I think there's something wrong with the truck. My possessions sitting on the floor near the seats were very warm. I'm glad I kept my medical bag off the floor. I'd be interested in knowing what the issue is. Thank you, Lynn Kingdon Lynnk21@gmail.com

MICHAEL D.
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Couldn't ask for a better experience.

Brett C.
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Customer did not leave a comment.

warren D.
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JUSTIN H.
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Probably the rudest lady I've ever had customer service with

VERNON H.
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Service was friendly and helpful. Lane hooked up and unhooked my trailer while I did the paperwork, very nice.

Joshua J.
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The process was quick and easy, and everyone was friendly and helpful.

Michael C.
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Wonderful customer service provided by Emily at the Goshen rd location in Ft. Wayne.

RANDY H.
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There's nothing to improve at this location, in fact Emily and her coworker, in which I forgot his name unfortunately, gave me the best experience ever. Went above and beyond including picking me up from the airport after the facility closed, working for free about 2 hours just to accommodate me when I was stressed out about the plane being late,spoiling my service dog after the flight, going over the equipment with me in a very thorough manner, So nice, and they both were a saint!! I hope they get rewarded for all that they do

SCOTT K.
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Emily is simply the best. It was a pleasure working with her. Her personality and service provided made for a great experience. The inside cab needs some cleaning. Other than that I was completely satisfied.

LACY M.
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Best experience I've ever had renting anything!

SHARON G.
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Customer did not leave a comment.

Beth R.
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ERIC Z.
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Very professional, courteous, and efficient. Super high marks for the young lady at the counter. What a gem! Thank you and will use your group again.

James B.
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Customer did not leave a comment.

anthony F.
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HOLLY S.
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No reviews have been submitted for this location.

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