Customer Reviews for Goshen Road Automotive

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Goshen Road Automotive

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LARRY M. on

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andrew i. on

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Truck was very clean and the staff very nice.

Karen S. on

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Rebecca W. on

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dan p. on

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Jerry D. on

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Matthew P. on

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Great staff! I was in and out quickly!

Jennie C. on

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Excellent experience. Emily is the best. Equipment in very good condition.

Gregory G. on

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michele f. on

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Jerry D. on

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Jayanta D. on

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Roger B. on

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Derrick H. on

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Got a confirmation email saying where my truck was going to be and ready. Once I got there I found out supposedly corporate transferred my reservation to a different location. I was dropped off to get the truck and had no ride. Finally after 15 minutes and some phone calls the lady was able to give me one of her trucks. Once I got to my location with it and got in the back there was dirt and leaves all over the floor. So I had to sweep it out before I could even use it. When she took a copy of my driver's license, she took it with her cell phone which I thought was really weird. Now my information is on her cell phone!!! I guess corporate tried to give me a bigger vehicle at the other location for the same price oh, but for what I needed I could not use the bigger vehicle . I had to have a 17 foot . I asked her about the $50 reservation guarantee, and all she would say was will make this work . Overall not happy about the experience at all. This was my first time renting a U-Haul, and I am second-guessing it for the future. Did not seem professional to me.

Carrie R. on

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DO NOT USE U-Box! It might be slightly cheaper than PODS, but it is not worth it! The boxes are cheap wood, not metal, and only protected with drop cloths over them. I even got a nasty splinter just trying to open the door and, apparently, one of the doors came open during travel and had to be bolted closed for the remaining trip. However, the really bad part of this experience was the customer service. The information that was given to me verbally when I placed my order did NOT match the fine print in the contract. I was promised delivery to a specific location, and even gave the address over the phone when placing the U-Box order, only to find out AFTER I had moved across the country that the contract stated delivery to a U-Haul location 30 miles away and it was up to me to unload and transport ALL contents of my three U-Boxes myself to my new home. If I had a way to move all of my furniture, appliances, and boxes myself, why would I have hired U-Box? I got absolutely NO help with the U-haul location that had my stuff basically being held hostage in their storage facility. After spending thousands of dollars to have my belongings shipped across the country in U-Boxes, I had to spend almost $1,000.00 more to pay a local moving company to transport my stuff the 30 miles to my new home. I ended up spending more money and definitely being more stressed going with U-box than I would have if I had just paid the slightly higher price of PODS or other moving companies. I will never use this company again!!!

Paul R. on

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kegan r. on

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I paid roughly $155 plus the gas I put in to fill up the truck before drop off for 3 trips in the same city BECAUSE I dropped off at a different location at 1am in the same city. I woke up and they charged me for 4 extra miles, and said I dropped it off at 8:04 AM the next day. Then when I called and asked about why I was charged for two days, and Emily at Goshen Rd said she should've charged me more?! I have the phone call recorded and am waiting for a higher up to get back with me on the email I sent. She was mad because I turned it into the Washington location in town, and not the Goshen location. I ONLY turned it in to the Washington location, (which was out of my way in the first place), because UHAUL texted ME to drop off at 808 Washington! Not to mention, we had to clean out the back of the UHAUL we got anyways, cause it has black powered all over the ground in the back of it which got all over our beds when we loaded it up. Have pictures of UHAUL, millage, screenshots of the texts telling me where to drop it off, and luckily a recording of Emily at Goshen location saying she should've charged me more. ONE HUNDRED AND FIFTY FIVE DOLLARS FOR THREE TRIPS IN TOWN! I HAD THE UHAUL JUST OVER TWELVE HOURS!!

Frederick W. on

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Terry J. on

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I do not like being lied to. Biggest was the price per miles was not what I was told. I could have used a card had I known cash was more costly! I was not told that until time to settle up! I will never do business with them again. Snotty. No customer appreciation nor care for my well being. As I checked their reviews there were many with the same complaints.

cathy t. on

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Lambert Enterpri M. on

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Both locations were eager to help.

Ronald C. on

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Fantastic service!

Clavenda W. on

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Kevin M. on

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Very courteous employees.

sandra s. on

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This location saved my day. I originally rented a truck from another Uhaul location which cancelled my reservation while I was on the phone with your customer service calling me to remind me of my pick up time. No trucks were available according to your customer service. Told me to go to Penske, to get me off the phone. I called this location as we had done business with them before...she took complete control, found me a truck and get me set up and saved what would have been a disaster with getting my son back to campus. Your location on E Washington and your Phone Service is abysmal.

Robert V. on

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Michael H. on

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My U-Haul representative Emily was very helpful, courteous and upbeat and it made the whole process very pleasant. She contacted me several days ahead of time to confirm everything and quickly got me in and out upon pickup. She’s a peach!

Scott P. on

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No improvements necessary. Everything went great.

Tom L. on

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Michelle L. on

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We turned down the extra insurance and were charged it anyway

Fred W. on

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christopher b. on

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