Customer did not leave a comment.Allen C.
Gradys Ace Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was explained fully and they were very helpful.HERMAN L.
They were friendly and helpful. They helped hook the trailer up and check the lights.Mark W.
Customer did not leave a comment.Cody R.
Customer did not leave a comment.Ashley H.
Customer did not leave a comment.Wade C.
We got there and a tire was low and they helped fill it up. We had ordered a dozen blankets and they did not have them.John G.
I do not remember the name of the person who helped me when I picked the trailer up but he was very helpful.Myron W.
Customer did not leave a comment.Bob L.
Customer did not leave a comment.Raymond L.
See previous commentsNathan K.
Was much more expensive than anticipated. Gas mileage sucks.. Not even a full load and I paid for 6 gallons to refill tank for 30 miles on Country roads! That's 5mpg! Items were what I loaded and unloaded with minimal help and I am 65, so not overly heavy items. Something feels off.TONI F.
Customer did not leave a comment.kim E.
Customer did not leave a comment.Michael H.
Better computer/network at rental locationJoel R.
Customer did not leave a comment.DON R.
Uhaul customer service sucked. The location was fine. They had me go 55 miles out of my way and charged an extra 40 so for a 15 foot box 200 dollars including tax and it was still to small to move everything.Martha G.
Customer did not leave a comment.Darryl H.
This was the best way to move and the most reasonable! Thank you!Michele W.
The location and pickup were fine, but the customer service person had significant problems working with the U-haul software. The software refused to advance to a point of accepting the credit card. While it may have been user error, my observation of the process was that the service person was following the directions and if something was missing that was not intuitive. As a result of the multiple attempts to engage the credit card screen, I was notified by my credit card company of "suspicious activity" on my card and the need to obtain a new card. So, thank you u-haul for adding some complication to my life. Please see if you can make your rental checkout program more user friendly.John M.
Cab was dirty and last renter must have been a smoker as there were ashes on the seat and the floor.Jon F.
Customer did not leave a comment.Melissa U.
Customer did not leave a comment.Roger S.
The employee at this location was very helpful and friendly! Helped hook up equipment and show everything to hook up ourselves. We had to drive an extra 30miles one way to get the car dolly we reserved online at a site in Fridley that said had it there! Told This location gets a lot of people from long distances having to this as well. U-Haul has to improve there online sites to correct this!Clayton S.
Customer did not leave a comment.Gerry G.
Customer did not leave a comment.Kenneth P.
I was not happy with the scheduling of the trailer. My reservation was changed 4 times and I had to drive over an hour to get it. There are 10 locations within 15 minutes of my home and none of them had a trailer to rent.Richard R.
Customer did not leave a comment.Westley G.
Dropped trailer off after hours so we didn't have any contact with the store.Jim K.
Customer did not leave a comment.MIKE S.
MAke the computer process at the store more user friendly. Had many computer problems at the store.TONY T.
It took a hour an half to get my truck cause they didn't know where the keys wereBrittany W.
Customer did not leave a comment.Lance D.
Was great. Drop the reciept and drop the trailer. They did nothing wrong. Was familiar with the location that's where the drop off location was I told them when I picked it up. This is a wonderful store.Alexander B.
This location was great and everyone was friendly.Heidi W.
Employees were very helpful and accommodating! Blake Robeck helped check me in and was very knowledgeable and helpful to me which made a great renting experience. Thank you.Pam R.
Customer did not leave a comment.Aaron T.
I had to go way out of my way to pick up truck ,cause the other location I was suppose to go to truck was in shop, said they would charge me 79 cent per mile ,they charged me over a $1 per mile,they told me they would not charge my card till I bought truck back,they charged my card $79.09 then put it back into my account then charged #68.00 all this was charged the day I went to get truck,then when I took truck back tried to tell me they didn't charge my card $68.00 but when I got my bank on the line they said oh wait we found where we did charge her card,so the balance was 140.00. 209.00 total ,but I had to drive extra miles to this location at 119 per mile when she said 79 cent per mile, Bad Experience.sherry T.
Jon was very helpful, despite u hauls very inefficient rental system that makes you sign you're life away.Brandon A.
When I picked up the truck the back door was froze shut and I had to pry it open. There were 5 dozen pads all strewn around and a dolly. I had to fold them all and drive the truck up to the office to return the items so I wouldn't be charged. Not impressed at all!!Michael B.
Customer did not leave a comment.David D.
I got what I expected. Everything worked fine. Thank you again.Nathan B.
The back of the truck wasn't swept out/rope from previous person was left in the back and tied up. The guy that helped me at the beginning didn't explain paperwork with me or how much to fill gas up. I got the truck and it had almost 3/4 left but the guy never told me I didn't have to fill up all the way so I went and filled the tank up all the way so I wouldn't be charged for not doing it. He ran out of truck paperwork so ended up giving me trailer information but writing the truck number and how big it was in the sheet. Very disorganized.Chad T.
Customer did not leave a comment.Brad K.
Customer did not leave a comment.David P.
Customer did not leave a comment.Steve K.
I ordered 1 dozen moving blankets two weeks prior to my pickup , when I got there they had 0.. They called around and found six, but I was not driving around two counties to pick up half my order.Mark E.
The air conditioning didn't work in the truck, on a day that had a heat advisory, the tires had no tread left on them and the whole experience was poor! The locations service was good.Drew U.
Customer did not leave a comment.Jason B.
My husband booked a 26 foot truck only to be told hours later it was unavailable and that we'd have to drive an hour to pick one up. We then waited 2 hours at the Ace Hardware because the contract terms were causing software malfunctions due to the weird change of locations. The truck was disgusting on the inside. At this point, we had no way to get another truck from them or switch to a different company due to our moving timeline. Then, my husband had to drive without air conditioning in 90 degree weather. His legs felt like they were on fire and he was dehydrated after driving that way for 640 miles. Now, after leaving several messages for â€œLukeâ€, who is apparently the only customer service representative that can help with our issues, and waiting on hold for a combined 2 hours for the 4 calls we have made to leave the messages, we still have not heard back from him. This company does not care about its customers. Since we have already turned in our truck, they have no interest in speaking with us.Justin A.
Customer did not leave a comment.Jason B.
I went in to get all paperwork done, and he gave me my receipt, brochures, etc. When I asked him if he was going to hook-up the tow dolly and drive my car into to it so my son and I could see how to do it, he said"No. You have someone to help you." I was shocked and my son did figure it out but I was very dissatisfied with the u-haul agent. I was so glad I had asked my son to meet me on the 16th at Grady's Ace Hardware. Because i couldnt lift the tongue of the tow dolly.Connie C.
Customer did not leave a comment.Jason B.
Customer did not leave a comment.Stephanie K.
Customer did not leave a comment.Robert D.
Phone staff were knowledgeable and helpful though hold time to reach a representative was excessive. Staff at the pick up location were wonderful and helped me with both hooking and unhooking the trailer.Kelley R.
Customer did not leave a comment.Phillip A.
Customer did not leave a comment.Jason S.
Customer did not leave a comment.Steve R.
Customer did not leave a comment.William M.
They were very personable and professional, helpful.shari B.
Customer did not leave a comment.John S.
Customer did not leave a comment.BRADLEY S.
Customer did not leave a comment.Peter F.
Customer did not leave a comment.laurie B.
Customer did not leave a comment.judy O.
Customer did not leave a comment.Teresa V.
Customer did not leave a comment.Rebbeca B.
Customer did not leave a comment.shawn M.
Customer did not leave a comment.Glenn Schroeder S.
Make sure you checkin online before picking up. It will speed up things tremendously!KIP L.
All went as I knew it would. Thanks UHaul once again!!!Frank P.
Customer did not leave a comment.Greg A.
Customer did not leave a comment.Connie C.
Customer did not leave a comment.Tanis A.
Customer did not leave a comment.Sheri M.
Employee at Rockford entered information incorrectly. When vehicle was returned I was charged more than double what I should have been. It appears the employee entered it as a round trip, when it should have been a one way. Employee also entered for same day return, when he was told 24 hour rental.JOSEPH O.
I was unable to make my reservation online and was prompted to call. When I called I stated, "I tried to make a reservation online, and it did not process," only to be transferred to the MAIN MENU 4 times. This then ended in me being hung up on. When I called again I was transferred, yet again, to the main menu 2 more times. Each time I had stated the same thing and was told I was being transferred to someone who could help me. Clearly not. Super frustrating.Lindsey D.
Customer did not leave a comment.Daniel N.
There were several issues with the computer and my reservation. It took me and hour and a half to check in and drive away with my truck. The individual, while sympathetic to the length of time it took me to check in, didn't seem to know what he was doing. I was also towing a car behind the truck. I had called the pick-up location ahead of time to see if someone there could help me load my car onto the trailer to ensure I did it correct. I was told yes, someone at the pick-up location could help me. When I got there and asked for help, they told me that they could not help me because then they were liable if something happened to my car. Very frustrating.ASHLEY N.
Cabin fan switch seemed to have 2 settings: off and hurricane. Grady's Ace Hardware was GREAT! All in all, as good an experience as can be had driving a 27' truck!F Michael M.
Customer did not leave a comment.Sally K.
Customer did not leave a comment.Thomas D.
The check in process was smooth and the staff was helpfulPeter J.
Customer did not leave a comment.Kelsey H.
Customer did not leave a comment.Becky J.
Great service, great staff.EDWARD T.
Customer did not leave a comment.steve S.
Smelled like dead fish and the store was very dirtyCHRISTOPHER F.
Truck was partially full of garbage from previous customer, the door on back of the truck was frozen shut and the cable on the right side of the door was off of the reel so it was very difficult to open and close. No one went out when I rented it to start it, check it, walk thru it with me and/or to help me identify which truck I should use. Instead, they sent me out in the dark to find the truck on my own and didn't verify condition. I am VERY disappointed.RYAN F.
Customer did not leave a comment.Rebecca M.
open lot nobody aroundCHARLES E.
very personable and friendly. trusted working with themMARK O.
We were surprised and disappointed when told that there was not credit given for an early return. Our truck was back by Thursday afternoon -about 4;3o pm. The local drop off location stated there was no refund,- we had reserved the truck for Saturday am. This is 1.5 days early and was ready to be rented to someone else in your system. This seems a bit unfair to us. Otherwise we were happy with our U-Haul experience.LEROY D.
They tried to charge us for an extra day.amy P.
Customer did not leave a comment.charlie W.
Customer did not leave a comment.SUE E.
Customer did not leave a comment.GREG W.
Greenfield Rockford Hardware store employees are always helpful! I have rented many items from their store. They ROCK.Ed T.
They did the best they could to straighten out malmo's screw ups!!! All is well, because of their efforts!!MAX K.