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Mike C.
Customer Reviews for Graham Motor Company LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Truck booked for Phoenix. Not acceptable from corporate to get a truck 200 miles away without compensation and no solution. Renting a 10 ft truck for 3h and charge a rate of $3,000 to the customer was not acceptable. Could have, at least, provided an auto dolly free of charge to drive car back. Compensation deal offered by local U-haul representative. Truck in poor mechanical condition. Driving not stable (was shaking a lot). Upper light broken in mom's attic with hole through inside. Very dirty inside driver's cabin. No light inside not working..
Michel B.yes very nice
Timothy M.Nothing
BRANDON A.My experience was outstanding. This was my first time renting from U-Haul and I couldn't be more happy. The service was excellent.
Tim S.Trailer was ready and in good shape. Was hooked up in no time and on my way. Return was easy.
David B.Got a cleaning bill for $100 and don't know why.
Daniel A.None
Daniel L.Everyone at Graham Motor Company was very friendly and helpful. The rental and return process went very smoothly.
Samuel C.Best UHAUL service in town!
MELINDA P.No one working weekends. No address given and name doesn't match name given on return paperwork. App couldn't use pics to return trsiler
BRYCE P.I'm not sure. We just finished a long hard trip with the old truck breaking down and they wanted to charge us for not folding the clean blankets we had rented. A rebate for all the inconvenience would have been more appropriate reaction. I'm not really favorably impressed.
Scott H.The person who attended me gave me an excellent customer service, She was kind and winked at me in the process
Lourdes E.The U-Haul online services over-booked the car carriers of the location where I booked mine, and as a result, I was delayed in picking up the car carrier by a day. This put a serious damper on my schedule.
Peter C.We reserved for 830 am. No one would help us until almost 9 and we still had to have it back by the time we had set to return it. Then the truck had a lot of dirt on the seat. It was mud that had dried. Someone had smoked in it as well. I believe that is the only place that you can rent a pickup truck from. We need more in Safford AZ.
Tom G.Don't call a customer a day before they have to move and tell them you can't fulfill our reservation and that I need to drive a total of 5 hours to get another u haul. Ridiculous management in uhauls part. Last time I use you guys.
Rashad H.Nothing. Excellent service, very helpful.
ROY C.Great people there they did a great job in and out thanks...
Greg B.Add tires to insurance.
JESSE B.Very friendly lady at the front desk.
Tina P.Great service. Called ahead to reserved a hauling trailer and noticed a tie down was damaged and it was replaced on spot without delay. Thank you!
STEVEN R.Friendly, competent and helpful.
BRANDON LEE W.Excellent customer service
DIANE A.Very easy to pick up and drop off
KELLY C.I hope Michelle does not get any type of raise because she was absolutely terrible at her job! She lied and should be held responsible for it.
Camran R.Try not to kill them.
steven D.The people who helped us were great, and so was the location. The price for rental was outlandish - nearly triple what I paid to rent a trailer just one ft. shorter in height 2 years ago. We are going to buy a trailer so we don't have to rent from U-Haul any more. At these prices, the purchased trailer will pay for itself in 2-3 rentals.
Alan G.You are amazing!
STEVIE G.I was so pleased with this location that I have already recommended it to a friend, and I'm pretty sure he rented a vehicle here.
GENEVIEVE L.I am deeply disappointed with my experience. My Reservation was originally at located at a different facility and when I arrived they did not have the equipment that I reserved nor did I get a call or email from U haul regarding that information. It cost me and the person who transported me to the next location time which is money. I WILL NOT RENT FROM YOU AGAIN AS LONG AS I HAVE ANOTHER OPTION !!!!!!
WARREN K.Truck had old, dry rotted wipers and no windshield washer fluid. Gas gauge was faulty - registered 1/4 continuously while filling, then snapped to full. Given that I received the truck with a half a tank, that's rather quite annoying; though a nifty trick for U-Haul I suppose...
Robert C.I had great customer service. Melinda was awesome to work with. Very polite, knowledgeable and friendly. I would totally recommend this location. Thanks for a very smooth moving day.
ALBERTA M.A/C in the truck didn't work it didn't kick in for an hour and just before we dropped it off
Samuel P.No problems, young clerk was helpful and informative.
R M.The equipment was dirty and not well maintained. The van I rented had a Check Engine Light on and the park brake release latch was broken. I was told the truck had a full tank of fuel however, I drove the vehicle approximately 20 miles and had to put 6 gallons of fuel in it.
Bryan M.Clean the trucks inside and out, the cab was dirty the out side of the trk was really dirty up in "Moms attic" something STICKY had been spilt all the width across. I stopped @ a rest area and the truck would'nt start my son had to crawl under it which had mud caked under must have come from a snow place he had to jump the starter then again when we got to our destination I gave up called U-Haul to pick it up.
DOROTHY C.Had to park and unload the trailer myself. Not a problem for me but would have been difficult for some.
David D.Trailer was rusted, not well maintained, had visible spots in the floor and roof that had been filled with silicon, the floor creeked and buckled when you walked on it and the door kept getting stuck making you reach up into the area it slides into to move the latch and pull down on the door to then get it to slide free and close. It was by far the worst trailer over ever seen in a uhaul fleet.
Elijah H.Keep a pickup truck at this location.
PAUL C.Good
JOHN G.Rented a auto transport. Good thing i checked tire pressures right after i got home from picking up the trailer before loading vehicle. 2 tires had 60 psi and thats fine for what the tire calls for 1 tire had 40 psi and 1 tire had 10 psi. tire was fine after i aired them but wasnt sure if it had a small leak that could cause me a problem while traveling. made trip just fine but think tire should be air up and ready to go before pick up.
ronald T.They charged me almost $300 for 2 days and I was in the same town and only drove maybe 25 miles.
Amanda R.Due to the provider changing locations. There was a little problem with the actual address of pickup and the providers actual office location. Not to much of an inconvienece though.
Marc G.Better signage on the actual location that tells me to go to a different location or call that location to find out about my rental would have been appreciated. That was not only confusing but inconvenient. If the site isn't ready for rentals it shouldn't be the primary contact location.
Pamela W.Very smooth transaction
Richard N.I do not know how long the place had been in business. The yard had gravel pile in the middle so maybe new. The place was supposed to be open till five but no one was there. The phone number you sent me was not the correct one. At about four pm place was not manned so I called a number I found one the door I got a message machine telling me to leave a message. My message was rather terse. When I tried the u-haul after hours return it told me I had no reservations or “contractsâ€. So I could not do the on line late return. Your phone people are very good first rate. Pay them more.
QUENTIN H.I initially requested a 26' truck. They called that afternoon to say there was no 26' truck available but they would give me a 20' truck for a longer time period for the same price. They said they would throw a dolly in for free and I could have the truck overnight for no extra charge. They also said I could do an in-person pick-up for more convenience. When I showed up, the site was closed and it redirected me to another site. The other site had no idea what I needed so they sent me back to the first site to do a mobile pick up. (Between the two sites I saw 3 or 4 26' trucks that never moved the whole weekend.) I finally picked up the truck (that didn't have a dolly inside) and when I checked in, the app told me I had to have the truck back in 6 hours from pick up time, not the 16 hours they promised me. After almost an hour on the phone and being transferred several times, I finally got it straightened out. I received my charges on my card this morning. They charged me $30 more than initially quoted, and charged me for the dolly that wasn't in the truck. There is also a separate $30 for who knows what. In total, this is almost double the initial quote.
Chalene P.Nothing they did everything right made it very easy to pick up and drop off I would recommend Graham motor company Uhaul excellent service.
Robert M.I dropped off after hours but I can say location was easy to get to, park and drop box was easily identifiable. Thanks guys
christopher B.Understaffed but the manager was very helpful.
Nicholas A.have the equipment ready for checkout when we come to pick it up.
Sean T.Other than login issues, nice staff.
Amie W.- Truck cab area was dirty and dusty - Truck storage area was not cleaned after last use - Truck cab was overwhelming with cigarette smell - Trucks alignment was terrible; very hard time keeping truck on road.
Christian B.