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DONNA D
Customer Reviews for Grand Rental Station
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Service was fantastic. Very helpful. Would recommend this place
PATRICIA MGreat value for the price of renting the trailer. It was in good shape and pretty clean
DANIEL BThe pick up process was smooth and fast. Friendly employee. Drop off was easy. Vehicle was in great shape. I was very happy with the experience.
JILL MNot that it affects the pickup or exchange but the locations overall appearance was not good at all. I was taking this trailer out of state over 900 miles and looking at the absolute disarray and dump like conditions made me concerned that the equipment is managed the same. The guy was nice and I get it, everyone has their struggles. It’s just very concerning to me that these things are just flipped back to back and you get the luck of the draw. I got luck this time and I am truly grateful. I would definitely rent from U-Haul again I just would prefer less of the uneasy feeling that this equipment isn’t managed and maintained.
Tom MThe back of the truck had some broken glass in it & was quite dirty. Part of that is my fault as a customer because I didn't inspect that before I left.
Jason FWalked in and trailer was available. Very friendly and helpful gentleman to wait on us. Would definitely use this location.
Brenda BEverything went well with both locations. Truck operated excellent Thank you
Esperanza MTim was a great help went above and beyond in customer service. Thank you Tim.
connie mTim was excellent in the check in process and check out process, and even helped me hook up the trailer. I would highly recommend that everyone use this facility for all their rental needs.
DAVID SEverything was great! A+++++++++
joe dFriendly service. Equipment worked as expected. No hassle. Will definitely return.
tom vEverything was great. No hidden charges either.
Michael CThe gentlemen was quick to assist and made the return quick and friendly
David GNone
Mark KThey made it very easy for me
BRUCE MWon't use any other uhaul dealer but this one! Always has what we need, kind, treats customers with respect...GREAT person.
CHRISTINE OOnce again information from my original reservation that I could drop it off anywhere along the route proved to be inaccurate. I was informed at drop off that U-Haul was going to charge a very large additional amount for not dropping at a perceived final destination. Thankfully they have not charged for this although it was very disheartening to hear after an otherwise uneventful trip with the equipment.
David DEveryone was great I wouldn’t have been able to get any better service from any of the three places I dealt with. From reserving to pick up and drop off. Would use any of them for rentals again.
Tim MStay open longer .
Jeffrey MIt was so easy to rent the 20' truck. I was very nervous about the whole process but was pleasantly surprised. I will not hesitate to rent ever again. Thank you!
SUZANNE SHave person running the place come in on time Coming in late to open. Almost left and went somewhere else.
ROBERT FThe tire kept saying it needed air other than that it was a great experience
Emily PMy favorite dealer
Alex SN/A
Paul KCan't think of anything.
Gabriel MDrop off location was nice with personnel helpful.
Bradley HEverything was great. Thank you!
joe dEverything was quick and perfect, Thank you U-HAUL
Henri DTruck made offensive noises
Mariah Vevery thing is good
david wThe gentleman that helped us was super nice! Thanks for making this a great experience!
Tina TTim at Grand Central Station, 21 mile and Gratiot was wonderful. The trailer we rented was clean and the service was excellent as well. Would highly recommend this location
Matthew BDrop off procedure on the app was good, but the location was confusing.
Kristin KAbsolutely accommodating in every way. He made moving a less traumatic experience.
THERESA TN/A
MIKE AThe owner of the location was SUPER and helpful. I will definitely be a return customer. A++
Dennis YThis location stole $5 from me. They originally tried to steal $30 from me but when i called and complained, they refunded some of it. The price was $20 plus $1 per mile. I drove 30 miles and filled the gas to more than when i picked it up. I declines all insurance and the truck was cleaner when i dropped it off then when i picked it up. If i can find a different company next time, i will definitely choose something else.
Christopher SNo improvement necessary
Denice NService was excellent. I would definitely recommend to a friend.
GERALD Kthe smell of the inside of the building The employee was great
Robert MTim was very helpful
SUSAN ONothing comes to mind. Staff was friendly and easy to work with. I will rent from you again. Slight issue my reservation, the previous renter had not returned. Not U-Hauls problem but consider a feee if a return time is missed by 12hrs without prior arrangement with you or something. I understood it was not the fault of the staff when my rental was not there, not all would. I call to the customer before the pickup would be helpful as well if the unit was not returned as planned. I was taken care of just a few miles away but would not have been happy if they were not able to take care of my needs with only a short delay.
JAMES Bbest service
Sandra SThank you
Nancy RThe entire process was very easy. The UHaul rep was very polite and helpful.
John rI will go back to that location every time I need a truck. Great guy and very helpful!!!
bob fI wish I could remember his name, but very helpful with the situation. Couldn't have had a better experience
Dale MAlways friendly and helpful. Great equipment and very clean
kyle rNot manned. Confusing Stressful More calls, more differing instructions Not impressed
cynthia h