Customer Reviews for Grand Rental Station
(U-Haul Neighborhood Dealer)

1135 reviews

46948 Gratiot Ave   Chesterfield, MI 48051
(@ 21 Mile Rd)

(586) 949-4285

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 4 pm
  • Sun: 10 am - 2 pm

Services at this Location:

Contact Us

(586) 949-4285

46948 Gratiot Ave
Chesterfield, MI 48051
(@ 21 Mile Rd)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 4 pm
  • Sun: 10 am - 2 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

DAVID ALLEN W. 
Rating:
3.0

So much other items at the location I was not offered nor did I have a dolly or blanket in the Truck my first time renting so I didn't know that there would not be any in the truck the owner was very nice I just would prefer a place that was not so cluttered with other items that had nothing to do with truck rental

Sharron A. 
Rating:
4.0

Customer did not leave a comment.

JAMIE A. 
Rating:
5.0

9 ft Cargo Van was in great shape, rode nicely and I will be renting again!~

JAMES ROBERT W. 
Rating:
4.0

Customer did not leave a comment.

Dennis C. 
Rating:
4.0

Very helpful and polite…

BOB L. 
Rating:
5.0

Customer did not leave a comment.

Diana K. 
Rating:
5.0

Not a thing. Been going to the same guy for years, always does me right

DON Z. 
Rating:
3.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

Maybe work on getting an easy rear exit and entrance.

Matthew R. 
Rating:
5.0

Customer did not leave a comment.

John J. 
Rating:
5.0

Wonderful customer service I love that little place and that gentleman that works there is amazing!

KIMBERLY R. 
Rating:
5.0

Customer did not leave a comment.

JAY S. 
Rating:
5.0

Customer did not leave a comment.

james K. 
Rating:
5.0

Nothing

matt F. 
Rating:
5.0

Super quick and easy pickup, and friendly staff!!!! No improvements necessary!!! THANK YOU!!!!!

ROBERT JASON S. 
Rating:
5.0

No improvements necessary. I was very please with the service. They hooked up the trailer to my car and checked everything before I left.

Patrick T. 
Rating:
5.0

Customer did not leave a comment.

Collin B. 
Rating:
5.0

Customer did not leave a comment.

Tom S. 
Rating:
5.0

Nothing, it was Great!

LISA L. 
Rating:
5.0

rented a car hauler, In and out in 10 mins excellent service

Steve K. 
Rating:
5.0

Customer did not leave a comment.

Theresa F. 
Rating:
5.0

Always friendly and great customer service!

Branden S. 
Rating:
4.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

Nothing. It was an excellant experience from pick up to return of trailer.

William B. 
Rating:
5.0

Customer did not leave a comment.

ROBERT HAMLIN M. 
Rating:
5.0

It was a great ride didn't have any problems no defective equipment and we got back tsafe and sound

TAMIKO Y. 
Rating:
5.0

Customer did not leave a comment.

ALIJAS B. 
Rating:
2.0

You have obviously changed your business model. I used to rent trailers from you for the last 20 years. Only recently it has become Almost impossible to rent a trailer. I was only able to get a trailer for one day. Needed one for 5 days which I used to do frequently. Seems you only care about your rental units.when I go to company stores or agents its always the same No trailers

WILLIAM T. 
Rating:
5.0

Needs work done on the brakes..

CONNIE T. 
Rating:
5.0

Customer did not leave a comment.

WALT P. 
Rating:
5.0

Quickest Service i have ever had with U-Haul

JEFFREY PATRICK S. 
Rating:
5.0

Customer did not leave a comment.

JAMES R. 
Rating:
5.0

Tom did an awesome job! Trailer was great and service was super.

MARTY P. 
Rating:
4.0

Customer did not leave a comment.

Stephanie P. 
Rating:
5.0

All good Tim was helpful, and friendly!

ANTHONY S. 
Rating:
5.0

Customer did not leave a comment.

JOHN ALAN A. 
Rating:
2.0

Was a Grand Rental store. Dark, dingy and messy inside. Owner was nice enough but the condition of the place was very depressing..

LARRY D. 
Rating:
5.0

Customer did not leave a comment.

Shane L. 
Rating:
5.0

Customer did not leave a comment.

dennis S. 
Rating:
5.0

Customer did not leave a comment.

Kelley L. 
Rating:
3.0

The truck's loading ramp was not secured in its storage position. It could be used, but was heavy and difficult to maneuver. There were lots of safety concerns with getting the ramp in place, opportunity for pinched fingers. I was informed of this issue at the time of pickup. Otherwise the truck was decent.

Jonathan T. 
Rating:
5.0

All good..

JAY E. 
Rating:
4.0

Nothing

Joe B. 
Rating:
5.0

Customer did not leave a comment.

Gary B. 
Rating:
5.0

Customer did not leave a comment.

Dale D. 
Rating:
5.0

Customer did not leave a comment.

Randolph R. 
Rating:
5.0

People at this location are great, very friendly. Equipment was not maintained well, someone should be checking that before renting.

Ronald H. 
Rating:
1.0

The location was dirty and cluttered. When I first arrived there were no employees in the building, although it was open and unlocked. The vehicle was old and was in need of repairs. I'm very glad this was only for a one day local move. I would not have get comfortable driving the vehicle a long distance.

Christopher V. 
Rating:
5.0

Great friendly service !! Especially on short notice

robert W. 
Rating:
5.0

Tim was great provided the pickup we needed for the day, we can't thank him enough, would definitely use him again if needed

JEROME C. 
Rating:
1.0

I will never rent from uhual again!!! I tried to call 12 times yesterday during my rental, and no one would answer the phone. The truck ramp was broken we couldn't even load half of my stuff because the ramp had to be inside the truck. Now I have to rent another truck next week. From another truck rental.

shanin M. 
Rating:
5.0

Customer did not leave a comment.

Jason L. 
Rating:
2.0

The cab of the truck smelled like onions and the actual trailer smelled like rotting flesh.

Matthew K. 
Rating:
5.0

Great experience!

Brad A. 
Rating:
5.0

Customer did not leave a comment.

Matthew S. 
Rating:
5.0

Best people

JARBO M. 
Rating:
5.0

Customer did not leave a comment.

CARL B. 
Rating:
5.0

The gentleman there was fantastic!!

Lorie W. 
Rating:
3.0

Great staff but hard to get to due to traffic in the area.

Joseph Z. 
Rating:
3.0

Customer did not leave a comment.

brian B. 
Rating:
5.0

As Always smooth as silk. Thank You

WILLIAM T. 
Rating:
5.0

Customer did not leave a comment.

TOM B. 
Rating:
5.0

Tires was worn out Right turn signal not working Otherwise everything was a clean

Deyab G. 
Rating:
5.0

Customer did not leave a comment.

Mark R. 
Rating:
5.0

Customer did not leave a comment.

DAVID W. 
Rating:
2.0

Van smelled like cigarettes and now my bed smells the same way.

Brendon S. 
Rating:
5.0

Customer did not leave a comment.

david G. 
Rating:
5.0

Customer did not leave a comment.

Joseph L. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
4.0

Customer did not leave a comment.

Thomasmichael B. 
Rating:
5.0

Customer did not leave a comment.

CHRIS P. 
Rating:
4.0

We were well serviced in a timely manner

JAMES T. 
Rating:
5.0

Customer did not leave a comment.

Joe N. 
Rating:
5.0

Customer did not leave a comment.

Nicholas W. 
Rating:
5.0

Customer did not leave a comment.

TOM C. 
Rating:
5.0

Tim at Grand Rental was fantastic. I would highly recommend this location!

DAMIEL S. 
Rating:
4.0

Customer did not leave a comment.

Mike H. 
Rating:
1.0

The truck was so slow with zero pick up, it was dangerous. Also, it leaked large amounts of oil on my new driveway. A horrible experience.

DEBRA S. 
Rating:
3.0

Virtual check out did not work well

Brandon P. 
Rating:
5.0

Customer did not leave a comment.

DANIEL LLOYD A. 
Rating:
5.0

Customer did not leave a comment.

jennifer L. 
Rating:
4.0

The rental itself went off flawlessly everything was very easy I would say just pay more attention to your equipment the door barely open and closed. Overall grand rental was a great place

David H. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Always Great Service...

DANIELJOSEPH K. 
Rating:
4.0

Quieter smoother driving equipment

Larry B. 
Rating:
5.0

Always a good experience at Grand Rental...

Danieljoseph K. 
Rating:
5.0

Good experi

Michael G. 
Rating:
5.0

Customer did not leave a comment.

kayla C. 
Rating:
5.0

Customer did not leave a comment.

Raymond B. 
Rating:
5.0

The inside cab needed to be wiped down from dust/dirt on the door panels, dashboard and displays. The floor on the driver side needed to be vacuumed from dirt/sand so my foot didn't slip easily.

Anthony C. 
Rating:
4.0

Customer did not leave a comment.

Nicholas S. 
Rating:
5.0

Customer did not leave a comment.

MADISONMAURICE M. 
Rating:
5.0

Nice 6x12' trailer. Towed nice, clean. Got the job done. Friendly service

Rolland Z. 
Rating:
5.0

Tim was very professional and made sure the trailer was connected properly and that the lights worked.

Phil V. 
Rating:
5.0

Customer did not leave a comment.

Henry H. 
Rating:
5.0

Customer did not leave a comment.

Matthew G. 
Rating:
5.0

It was too pricey to rent, barely any miles included

Raygale H. 
Rating:
5.0

Everything is perfect and person help me very friendly and helpful

JAGDEEP G. 
Rating:
5.0

Customer did not leave a comment.

Randolph R. 
No reviews have been submitted for this location.

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