The pickup went smooth and exceeded my expectations.
Kenneth Bell
Customer Reviews for Grand Teton Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Female was rude, acted completely bothered that we had to disturb her, and the office smelt like dog urine. I have never had this type of experience from Uhaul before, because if I had, I would never return. Next, the truck - everytime we hit a bump in the road, the dash board would flicker- speed would either go up or down. The powersteering went out 100 miles out of Missoula and the two wire cords on the back end snapped.
Tammy Schmidt-GauraBe clear with your prices
Anton LaneHaving to walk half a block to be able to get to the truck I rented was slightly inconvenient, plus I wasn't explained that there was mileage fees for being in town on the rental
Theodore VoissThe lady made fun of / made snide comment of my families last name . Highly disturbing . Other than that , good location
Jelica ArsenijevicThe customer service was subpar. I felt like an inconvenience. The attendant was terse and unfriendly.
Mark FetzerClean, efficient, reliable, even rented when closed!!
LAURA NIELSENMade the renal easy. Didn't have a reservation and had the equipment on hand and ready for me to move.
LAURA NIELSENThe truck wasn’t parked where the instructions said-it was around the corner on a different parking pad. We wasted a lot of time searching for it, not realizing there was an additional parking location at that location.
Steve StowellThere were a number of clerical and system issues that caused problems as we tried to finalize the pick up and created more problems for drop off. The customer service was fine but we wish that there hadn’t been so many complications.
Edwar5ds JamesCome with blankets I didn’t want or need
SPENCER EMPEYGood customer service, great compassion for the renter of truck
MICHAEL SOCRATESGreat customer service and quick turnaround! Thanks!
LAURA METZGERThe lady at the counter was very nice, however I was not told that I would need to submit 2 online surveys including pictures of the truck before returning the key. Luckily I was watching the sign, otherwise I would have put my keys in the drop box and would never know that I didn't complete check-in.
Gregory BarkerMake self check out easier for us older folk. As always great servive
Robert higgingBusiness does not need to be in a office where it opens to the their home very unproffesional. Desk person very unorganized, install a answering machine for calls and pay attention to paying customer
webbyahoocom dupontThey were awesome to work with! Professional, kind and very pleasant!
Lois BairdMy very customer friendly. Left us in locked yard with no code to get put. Had to call for code.
John MincheySharon is always great to work with. Please fix your payment system to accept debit cards when renting cargo vans and pickup trucks.
JIM HIGGINSKeep doing what you’re doing!
Mike RobinsonWhoever had the truck before me did not do any cleaning because the front end was full of bugs.
Ronald TallmanDuring pickup, truck was not parked in the location indicated on the website but it wasn’t too difficult to find. Just had to walk to another side of the facility. Overall a great experience. The website made it easy to reserve, pickup, and return.
Mikhail WintersThis was my first time renting a uhaul and it was tbe worst experience
SAMIP HUMAGAINGood Place
Charles DarlingGreat service,nice ladies
Scott MillerI have rented different rental trucks with my family. Rented U-Haul the last couple of times myself. This is the first time I had such a feeling that I was the most important customer they ever had. They were wonderful. The office is ran by 2 woman mother and daughter Great team, funny and helpful ladies. I will be using them again.
Jason CatmullSharon Helped to load the equipment to my truck, She took some pictures. Friendly customer service, made me laugh. Very helpful
Leo Espinozatruck had coffee all over the dash, stains everywhere and we loaded the truck the first night and it rained and drenched half our stuff in the attic area...lost quite a few of her books
HUSTON JENKINSVery friendly and professional. This is the second time I have rented a uhaul truck and cargo van.
Kristin CoxThe vehicle was clean. But the maintenance on the wipers was bad. The windshield wipers need to be replaced immediately!!!!
Elizabeth MashburnExcellent Location
Louis WeberWe were charged twice for this rental. When we tried to have it fixed, not only did this location give us bored and uncaring attitudes, we were sent to other equally unhelpful people to try and get the problem worked out. Nobody returned our calls, and we were given incorrect phone numbers to try and get help from. We worked for two weeks trying to get it resolved. Ultimately they did nothing for us and we had to take the problem up with the bank. Customer service here is not a priority.
Natasha` Ohene OpareHave the keys ready to go instead of waiting for them to find them for 15 min. It would be nice have the trucks cleared of any snow and ice and not have to wait in the car 15 minutes to defrost. Or at least have a brush and scraper.
Tanner Browninggreat customer service
Shari kayExcellent service, rented a storage unit as well. Inexpensive and clean, very impressive
Sharon HallThe ladies at Grand Teton storage are awesome!
KATHY WAGGONERFriendly and helpful people.
Mark SiegelI was satisfied with my experience
Maria WebsterGreat customer service! ??
A. Shirrie BrownEverything was amazing. Very sweet owner and everything was amazing!
Demi AndersonThe person who helped me was fantastic. The location was just a little hard to find and didn't seem to be marked very well, leading to some confusion.
Brandon BiggsKeep everything the same
todd weberVery well done. Very helpful and kind.
Randy MiddletonThe folks here were very nice and helpful. Check-in was quick and my return confirmation was quickly delivered to my in box.I would recommend this office location to anyone wanting to reserve a uhaul truck.
Brenda KimbleFriendly to deal with, but gave me a wrong representation of the contract.
Dale AldrichVery professional and courteous
richard bruinsmaThe individuals who work at the Grand Teton Storage are poor representatives of Uhaul. My key was not available during my scheduled pickup time and I had to wait to receive my key from the unkind woman who appeared so disgusted that I bothered her after hours to retrieve my key. When I was returning my truck, a different woman attended me and stated that Uhaul services were closed for the day and rudely told me that all I needed to do is use my phone to return the keys and that there was no need to come in.
Jean-Pierre PadillaEXCELLENT
todd weberGreat location, friendly employees great equipment
steve halesIt's frustrating how many times you have to opt out of their insurance coverage. No means no U-Haul. Stop trying to force yourself on people. Also when I say I don't want a hand cart or moving blankets remove them from the truck so they don't waste space where I could otherwise fit additional items.
Ty CookI dropped the truck off after putting the gas gauge higher than I had got it. When they checked it in they added $7 to my bill. I called the person (Lora) who checked it in and said maybe she did not run it long enough and she should recheck. She refused to double check if she made a mistake. Best case Lora is lazy and unhelpful, worst case is she is deliberately overcharging people.
paul huntImprove nothing awesome staff
Jerri CliffordAgain a lady did a great job
bryant eganSharon was outstandingly helpful. Very courteous and found a way to meet my needs at the last minute.
JIM HIGGINSnothing very accomodating and pleasant to deal with
Michael JonesThe staff were so nice and accommodating. No criticism here!!!
Brighton LundGreat people to deal with
Michael JonesThe manager was extremely friendly and personable!
Anna MerrellWe had a great experience. The lady who helped us was very nice and knew exactly what she was doing.
Marsha SnowdenCustomer service was excellent
Shalee ClaiborneVery disappointed in the cost of the trailer. The trailer was reserved for 3 days but I only used it for one day and yet there was no refund for the other two days.
david schindler