Customer did not leave a comment.Dale K.
Customer Reviews for Grand Teton Storage
(U-Haul Neighborhood Dealer)
Ammon, ID 83406
(Return equipment on Falcon Drive)
Services at this Location:
- Mon-Fri: 9 am - 4 pm
- Sat: 9 am - 3 pm
- Sun: Closed
Special Operating Hours
- 12/24/2021 - 12/26/2021: Closed
- 12/31/2021 - 1/2/2022: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There were a number of clerical and system issues that caused problems as we tried to finalize the pick up and created more problems for drop off. The customer service was fine but we wish that there hadn't been so many complications.Edwar5ds J.
Come with blankets I didn't want or needSPENCER E.
Good customer service, great compassion for the renter of truckMICHAEL S.
Customer did not leave a comment.ADAM S.
Great customer service and quick turnaround! Thanks!LAURA M.
Customer did not leave a comment.OREN W.
Customer did not leave a comment.Wendy B.
The lady at the counter was very nice, however I was not told that I would need to submit 2 online surveys including pictures of the truck before returning the key. Luckily I was watching the sign, otherwise I would have put my keys in the drop box and would never know that I didn't complete check-in.Gregory B.
Customer did not leave a comment.DANIEL M.
Customer did not leave a comment.Adam B.
Make self check out easier for us older folk. As always great serviveRobert H.
Business does not need to be in a office where it opens to the their home very unproffesional. Desk person very unorganized, install a answering machine for calls and pay attention to paying customerwebbyahoocom D.
They were awesome to work with! Professional, kind and very pleasant!Lois B.
My very customer friendly. Left us in locked yard with no code to get put. Had to call for code.John M.
Sharon is always great to work with. Please fix your payment system to accept debit cards when renting cargo vans and pickup trucks.JIM H.
Keep doing what you're doing!Mike R.
Whoever had the truck before me did not do any cleaning because the front end was full of bugs.Ronald T.
During pickup, truck was not parked in the location indicated on the website but it wasn't too difficult to find. Just had to walk to another side of the facility. Overall a great experience. The website made it easy to reserve, pickup, and return.Mikhail W.
Customer did not leave a comment.Chris I.
Customer did not leave a comment.LAURA M.
This was my first time renting a uhaul and it was tbe worst experienceSAMIP H.
Good PlaceCharles D.
Great service,nice ladiesScott M.
I have rented different rental trucks with my family. Rented U-Haul the last couple of times myself. This is the first time I had such a feeling that I was the most important customer they ever had. They were wonderful. The office is ran by 2 woman mother and daughter Great team, funny and helpful ladies. I will be using them again.Jason C.
Customer did not leave a comment.Donica C.
Sharon Helped to load the equipment to my truck, She took some pictures. Friendly customer service, made me laugh. Very helpfulLeo E.
truck had coffee all over the dash, stains everywhere and we loaded the truck the first night and it rained and drenched half our stuff in the attic area...lost quite a few of her booksHUSTON J.
Very friendly and professional. This is the second time I have rented a uhaul truck and cargo van.Kristin C.
Customer did not leave a comment.Heather H.
The vehicle was clean. But the maintenance on the wipers was bad. The windshield wipers need to be replaced immediately!!!!Elizabeth M.
Excellent LocationLouis W.
We were charged twice for this rental. When we tried to have it fixed, not only did this location give us bored and uncaring attitudes, we were sent to other equally unhelpful people to try and get the problem worked out. Nobody returned our calls, and we were given incorrect phone numbers to try and get help from. We worked for two weeks trying to get it resolved. Ultimately they did nothing for us and we had to take the problem up with the bank. Customer service here is not a priority.Natasha` O.
Have the keys ready to go instead of waiting for them to find them for 15 min. It would be nice have the trucks cleared of any snow and ice and not have to wait in the car 15 minutes to defrost. Or at least have a brush and scraper.Tanner B.
Customer did not leave a comment.Louis W.
great customer serviceShari K.
Customer did not leave a comment.John S.
Excellent service, rented a storage unit as well. Inexpensive and clean, very impressiveSharon H.
The ladies at Grand Teton storage are awesome!KATHY W.
Friendly and helpful people.Mark S.
I was satisfied with my experienceMaria W.
Customer did not leave a comment.Kristin C.
Great customer service! ??A. Shirrie B.
Everything was amazing. Very sweet owner and everything was amazing!Demi A.
Customer did not leave a comment.Matthew B.
The person who helped me was fantastic. The location was just a little hard to find and didn't seem to be marked very well, leading to some confusion.Brandon B.
Keep everything the sametodd W.
Very well done. Very helpful and kind.Randy M.
Customer did not leave a comment.Mitch G.
The folks here were very nice and helpful. Check-in was quick and my return confirmation was quickly delivered to my in box.I would recommend this office location to anyone wanting to reserve a uhaul truck.Brenda K.
Friendly to deal with, but gave me a wrong representation of the contract.Dale A.
Customer did not leave a comment.eric E.
Customer did not leave a comment.Ronald L.
Very professional and courteousrichard B.
Customer did not leave a comment.Richard G.
The individuals who work at the Grand Teton Storage are poor representatives of Uhaul. My key was not available during my scheduled pickup time and I had to wait to receive my key from the unkind woman who appeared so disgusted that I bothered her after hours to retrieve my key. When I was returning my truck, a different woman attended me and stated that Uhaul services were closed for the day and rudely told me that all I needed to do is use my phone to return the keys and that there was no need to come in.Jean-Pierre P.
Great location, friendly employees great equipmentsteve H.
It's frustrating how many times you have to opt out of their insurance coverage. No means no U-Haul. Stop trying to force yourself on people. Also when I say I don't want a hand cart or moving blankets remove them from the truck so they don't waste space where I could otherwise fit additional items.Ty C.
Customer did not leave a comment.Peder P.
Customer did not leave a comment.ron R.
I dropped the truck off after putting the gas gauge higher than I had got it. When they checked it in they added $7 to my bill. I called the person (Lora) who checked it in and said maybe she did not run it long enough and she should recheck. She refused to double check if she made a mistake. Best case Lora is lazy and unhelpful, worst case is she is deliberately overcharging people.paul H.
Customer did not leave a comment.todd W.
Customer did not leave a comment.Lee P.
Customer did not leave a comment.mirna G.
Improve nothing awesome staffJerri C.
Again a lady did a great jobbryant E.
Sharon was outstandingly helpful. Very courteous and found a way to meet my needs at the last minute.JIM H.
Customer did not leave a comment.Laura M.
nothing very accomodating and pleasant to deal withMichael J.
The staff were so nice and accommodating. No criticism here!!!Brighton L.
Customer did not leave a comment.James G.
Great people to deal withMichael J.
Customer did not leave a comment.Ken H.
Customer did not leave a comment.Michael L.
Customer did not leave a comment.Megan P.
The manager was extremely friendly and personable!Anna M.
Customer did not leave a comment.Heather O.
Customer did not leave a comment.Kathy A.
We had a great experience. The lady who helped us was very nice and knew exactly what she was doing.Marsha S.
Customer did not leave a comment.paula C.
Customer did not leave a comment.Micheal A.
Customer service was excellentShalee C.
Customer did not leave a comment.Steven L.
Very disappointed in the cost of the trailer. The trailer was reserved for 3 days but I only used it for one day and yet there was no refund for the other two days.david S.
Customer did not leave a comment.larry S.
Very helpful and courteous staff. Made sure I got the best deal possible for my rental. Definitely a huge sigh of relief. Thank you thank you! I will recommend and continue to use this location in the future.Blake S.
Customer did not leave a comment.Catherine R.
Customer did not leave a comment.Faith H.
Customer did not leave a comment.Greer S.
Customer did not leave a comment.jack A.
Customer did not leave a comment.Shaun M.
NEVER AGAIN!Falysha T.
This was a last minute decision. I had a chance to get some furniture but didn't have a truck. The lady at the office said it was weird because there was nothing available til just before I booked it. I even had it back before the office closed. Thank you so much for being there when I needed you at the last minute!!Brandi O.
Customer did not leave a comment.Terry F.
The location was clean and customer service was great. The truck was clean as it could be but the truck was old, outdated, ran poorly, and had tons of dings and scratches. So many I literally had to circle the whole truck. Made me wonder if U-Haul cares about the condition of their vehicles on the road. Consider a better fleet vehicle for paying customers. You charge people for damages for a reason right? Repair it.Jason V.
Customer did not leave a comment.Debra P.
Great customer service!Daniel H.
Customer did not leave a comment.Steven L.
Customer did not leave a comment.Kayla C.