Customer Reviews for Grand View LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Grand View LLC

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TRAVIS S. on

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I think the 4 day min rental needs change to a as needed status I needed a trailer for one day and had to pay for four days.

Michael K. on

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Rustin K. on

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Daniel M. on

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Nothing, Mike was great and very helpful.

Lori P. on

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AARON R. on

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Brian L. on

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Dale G. on

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peggy D. on

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Friendly customer service

david H. on

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Awesome customer service. Mike went through every procedure on what I needed to do and even hooked up the trailer. I will recommend this location to everyone. Thank you for everything. I truly appreciate it.

MICHAEL H. on

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Travis P. on

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Lonnie A. on

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kevin P. on

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No suggestions at this time. Very professional service. Good equipment. No issues. Thank you.

Seth H. on

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kenneth L. on

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kenneth B. on

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It's hard to say what could be done to improve maybe a few more choices in vehicles but as far as customer service the man was really great at this location helpful kind and informative he even helped me find my keys and get them out of my locked vehicle I will definitely be using U-Haul again and recommending as well

Sarah L. on

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Although I will never use U-Haul again in my life it recommend anyone to use them the gentleman that helped me at this location was very nice & helpful! U-Haul as a company is horrible but this man couldn’t have been any nicer!

Kenneth G. on

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Rusty B. on

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Romel O. on

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Not comments all work perfectly

Darrel D. on

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I was helped very professionally. I certainly appreciated the extra effort to make sure I was informed about all the roadside service.

nick P. on

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Didn't have size truck I want, I made it work with 2 trips which doubled my mileage $$$, service was great though

fred R. on

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Top notch service

fred R. on

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Great friendly service. I would highly recommend this business

duane S. on

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larry A. on

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Mike was very helpful and got us what we needed with no problems at all!!

john S. on

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Steven B. on

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they person at this location is very helpful did everything her could to get me what I needed

bradley W. on

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quentin B. on

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Make sure the equipment that you say you have is there.

Issac V. on

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Great customer service the guy was super friendly

Bryan C. on

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I was told 2 days before I was supposed to pick up the trailer that I would have to go 5 hours out of the way to get it. Instead of leaving at 5 I did not get going until 10:00. I was not impressed since I reserved the trailer 3 weeks early.

Nicole W. on

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He was so polite and explained everything thoroughly, he was very helpful.

Rick B. on

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Customer service was excellent and I have no recommendations for improvement.

WILLIAM T. on

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The man in charge of that location is very polite and does an outstanding job to get you in and out as fast and as friendly as possible.

MIGUEL B. on

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Rhonda W. on

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Morgan F. on

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Don't pick up at the uhaul in Williston. They closed their shop early at 3, before the scheduled appointment time of 330. If it weren't for Mike at the motel North of Fuddruckers, our plans would have been all screwed up, as we left the next day.

VERONICA V. on

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these people reimbursed me for the error the WA people's mistake

Jessie O. on

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George H. on

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Nancy H. on

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We were given a trailer that didn't have working lights( which we didn't know till we dropped it off), the cab and truck were dirty. The guy who helped us was great friendly and helpful, he did a great job on getting the trailer hooked up for us. Since they didn't have have what we reserved they gave us a bigger truck since they didn't have what we wanted.

Brittney H. on

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Roger H. on

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Layne H. on

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MIKE S. on

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Sam F. on

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Gedeon R. on

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The guy was very professional and friendly. He was look for all the options to help all my needs, next time I rent a uhaul I will going to this place.

Dustin P. on

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Guillermo M. on

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MARION W. on

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Jared H. on

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Just need to correct the address on Google maps. It shows the drop off across the highway and a little further down.

GLEN H. on

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kelly C. on

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Dennis C. on

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David M. on

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gary D. on

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When i picked up truck,oil light was on,checked oil ,and was down to bottom of dip stick. I told u-haul rep at that location,he said let run and it might go out. Just needs to warm up. Light went out temperaly then came back on.i ended up buying 2 quarts of oil to put in it to keep the oil light off. The truck was on a hill when i picked it up,and the fuel gauge read 1/2 tank. As soon as i drove down the road it read closer to a 1/4 tank.The front wheels on the truck shook horribly at any speed above 60 MPH. The truck should drive smoothly at the posted speed limit. Which is 75mph in ND,70 mph in Min,and 70mph in Wis.

Elsa T. on

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Very helpful and tried to call customer service to see what could be done about the dirty cab and poor service we received at pick up.

ANDREW S. on

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William A. on

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ernest R. on

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john D. on

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Enrique M. on

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Maggie called me to remind me that the truck was due back at 19:15 I was surprised, because when I picked up the truck on Saturday morning, the return date had been changed to Monday night, yet there was no record of that change. I had just finished unloading the truck and had nobody to give me a ride back home. Since Maggie offered to give me a ride back, I was able to return the truck. Thanks again, Maggie & Mike.

LUCAS W. on

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Very friendly excellent staff.

Kevin P. on

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Whitley A. on

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Definitely recommend!

Michael R. on

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Communication between the location and call center. Had to wait over 5 hours available to get rental

Mary L. on

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Myron J. on

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CHRIRS T. on

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WILLIAM A. on

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MARGARET P. on

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Inspect all trucks for engine or transmission

victor M. on

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The management was very rude.they wanted alot of information.that he could have done himself.it took an hour just to get paperwork done.It was a sat he said i dont answer phones on sat.the trailer was muddy .very disappointed.

BRANDY S. on

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Carmelita S. on

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RANDY S. on

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ALBERT D. on

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Megan D. on

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DANIEL T. on

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The worst customer service I have ever received at a Uhaul facility. I reserved a truck a week ago, and the One Stop store failed to have ANY truck on hand for a local move. Instead, they cancelled my reservation, forcing me to look elsewhere. Fortunately, I remembered the Uhaul Grandview facility was nearby, and she found me a truck that would meet my needs, when I needed it. Thanks Grandview!

james H. on

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charged me for an extra day when i had it back on time and i was told when i picked up the u haul i just had to make sure the back was cleaned and i got charged $25 for a cleaning of the cab which wasnt that bad

Jean C. on

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Fran M. on

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Again, great representation for your company! Always helpful to park the trailer and unhook it for me! I am a bone sarcoma cancer survivor and only have the mobility of one arm. The normal hookup procedure is very difficult for me to do, so thank you for volunteering to help me! So nice to work with such genuine people! Fran Martin

DOUGLAS S. on

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amy B. on

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bryson B. on

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rebecca G. on

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When we picked up our rental, the hood was left open. On our journey, we had a tire that was bald. Also, there was a leak in the roof of the rental that did some water damage to some of my furniture as we traveled through lots of rain. I have never been so disappointed in my life. I have used this company numerous times over the years. Never again.

carl D. on

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The truck was dirty outside and the mat in the back had some sticky gunk on it and they charged me 30 miles, I drove it 5 miles the attendant was rude. the equipment was fine I would rent from uhaul again but not from never from the Grandview. plus it took 5 gallons to fill up I feel I paid for someone else's use of mileage and fuel

LYNN T. on

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BRUCE F. on

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layne K. on

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did not open until 12 pm very smokey . didnot explain why it was so expensive for a 4-8 trailer . we rented a truck 6 months ago for the same price moving over there. does not seem quite right value for something smaller with no motor.

ARLEN D. on

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Everything was great

William M. on

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KELLY V. on

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There was no one there

JASON M. on

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PEL L. on

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Knowledgeable and helpful. Thanks Again

Rick M. on

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KENNETH S. on

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The lady at the grandveiw was very rude to myself n my kids. I was so relieved to get out of the place when we left. I wwould not recommend the place to anyone even if it's the last resort.

GLORIA P. on

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VANCE M. on

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The staff was friendly and patient. They took care of everything very well. Thanks.