Fix your U-Hauls before giving to new customers, our fuel pump went out 2 hours into the trip and could’ve caused serious danger. We were stranded for 5 hours before getting a new U-Haul.
Rachel Y
Customer Reviews for Grayson Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very helpful!
Gary MEverything about the experience was horrible
Adam LThe driver’s cab of the vehicle was disgusting. Obviously hasn’t been cleaned in a while. Uncomfortable to be in. The driver’s rear tire was low on air, the indicator light was on. The truck felt like germ-city and made me concerned that the vehicle wasn’t maintained and that there could be safety issues. But the staff were friendly and the transactions were smooth and easy.
Rebecca BNo one would answer phone, 2 days in a row.
Gordon CService was nice, van was in good condition as ordered. No complaints.
Luke AThe guy working during my pick-up was kind, efficient, and helpful. The building itself could have been marked a bit better from the driveway — almost walked into the wrong building.
Chase SFast and friendly
Kevin MI hail was filthy on the inside of can cab had pretzel and drinks everywhere
Johnny SNo improvement needed.
Elizabeth BVehicle was dirty, smelled of smoke, and had oil in the back of the truck. The staff stated that this particular vehicle has a history of problems “everyone who rents it has issues”. When I asked why they would have given me such a vehicle, I was told they are busy, and U-Haul is not taking care of the fleet. Extremely disappointing and unacceptable rental experience.
COLLEEN HNo personal contact.
Jack KFrustrating that we were not offered locations closer to our starting point and ending point. There was a drop off under 2 miles away from ending point and we were offered something 15 miles away. We had to call and ask for the closer one.
Linda CNone, it was simple and painless
Adam CIzzy was the best. He really helped me out in a tight bind. Even try to find me some help and moving some large items that I wasn’t able to move myself. All in all Really, great guy and a wonderful experience at this location.
Tara Kno
Ilya SI literally refuse to go to any other uhaul location. They are FANTASTIC here….. no hidden fees.
ellen bFurther clarification about how to pick up a u-haul it was very confusing. However, once we figured that out we had no issues.
Karli AAccess to keys and pick up was not easy
Daniel FNo Dolly or cloths despite being charged for both.
James HThe interior was dirty and smelled of marijuana. The truck needed maintenance on the front end and on the expressway it bounced up and down.
David GFriendly gentlemen was very helpful both times would highly recommend this place easy to find
Cheryl CThe gentlemen that helped me was nice and the price was not bad at all
Cheryl CThere was a literal roach (the bug) in the cup holder. We were given the wrong key box and ended up 20 minutes behind schedule sorting it out with customer service.
SHEENA DThe guy behind the counter was eating his lunch and watching TV at night. See you word to me other than you can put the key there.
Delano MGreat experience renting from this location:) really couldn’t have been any happier!!! Thanks:)
gary kUhaul had trash and ashes in it upon pick up and there was nearly no gas in it at all, could barely make it to the nearest gas station. Paid for a dolly as well and there was not one in the truck.
Madison PNone
JOHN WDon’t charge customers for equipment they aren’t provided.
Rebecca CMy U-Haul had over 100,000 miles on it, so, 100s if not thousands of families had this truck; everything looked good and it ran great! No issues or concerns. - Prime location for both Cincinnati/NKY area!
BRIAN EFix the huge pot hole (3-4 feet in diameter about a foot deep) in the drive to get into the lot
Elizabeth WWhoever you got working there is totally illiterate with computers I got the van at 5:00 and had to drop it off at 1:00 they kept saying your computers were down and I went to Covington to get another one and then they called me and said it was ready I don't know it it was just a piss poor excuse my language
GREG AVery friendly and knowledgeable. Great service.
ralph hTruck had gas for 34 miles, thankfully a gas station is nearby. As I am driving to my home I hear something rattling around in back. It was a hand truck unsecured on the floor, additionally there were 4 packing blankets tossed in the back. I did NOT rent any additional equipment. Returned the truck after hours - the lot needs some lighting for safety. Thanks. Ken
Kenneth BRundown, equipment in horrible shape.
Jeffrey ROnly charge the customer one time maybe and not add on extra charges without telling anyone
Cody KNothing needs to be done. Everything was awesome and we appreciated your kindness. Thank you so very much. If we were to ever need to move again We would definitely come back. Wonderful job and service.
peggy sWhen I arrived at the first location (Safe Ship NKY), I was given keys to the wrong truck. Took a little bit of time to figure out and it also took time to get assistance. When I got to the second location in Southgate, the mileage on my truck was 200+ more than the app had listed (I took pictures and video) and I was charged for that. That is a significant amount of money.
Jeana AMassive pothole at entrance, no staff present, unclear drop off procedure.
Matthew HGreat experience overall - thank you! I would put a sign near the entrance as an idea
Michael FIt was excellent service when we returned the Uhall , employee we see At returned U-Haul she is respectful and helpful, thanks so much , employee I talk on phone 2 time they was really good , I am so happy to talk to well trained and respectful customer service, thanks so much to provide excellent service
RARJOT KFirst, the pickup we rented never arrived back from the previous renter!! So, when we arrived, there was nothing for us. A couple hours later, we were able to rent a cargo van. The woman in charge was terrific and did her very best to accommodate us. It was a bad situation for her…
MaryBeth CWe dropped the Uhaul off on a Sunday. No personnel were there.
ROBERT GDave was easy to work with!
John CMake sure gas where it states and also equipment is in truck but the lady was helpful and friendly
ANNISHA CVery helpful staff!!
beth wVery sketchy place, did not fell comfortable.
Ryan ALocation was fine, the agent was great. Very nice and easy to understand and get all our needs met.
Ian ANo one was there and the lot had a ton of serious potholes.
Stacey HThere’s a massive pothole right at the main entrance
Nicholas S👍
George PThe location was very convenient and the staff was very friendly. The truck was exactly what we needed when we needed it. Thank you!
Sherry FI can literally think of absolutely nothing that needs improvement at this U-Haul location. Gray equipment. Excellent service. 5 out of 5 stars..... I've already told other people about it and I'm going to continue to tell other people about it. I would never go anywhere else to rent a U-Haul.
Ellen BThe code for the initial key compartment did not work (tried multiple times to input code). There was nobody on site for assistance during stated operating hours, so I had to contact the general customer service number in order to get a replacement key compartment. While the customer service representative was able to help, it was highly inconvenient and frustrating that there was not a representative on site during the stated operating hours. Additionally, there is a large pothole at the entrance that needs to be repaired.
Daniel HNo one was present at 2:30pm … sign said “Out to lunch” until 1:00pm. Left key in box.
MICHAEL HNightmare , after 20+ years of using U-Haul never again.
Michael AMy reservation was wrong from the start so I had to be on the phone for an hour to straighten that out. I then arrived at the moving location to find out that we were not provided the key to the padlock. The padlock was locked on the truck so I had to drive 30 miles out of our way to and from a facility to have an employee unlock it with the universal lock. I was then charged extra for the miles I had to drive to fix a problem that wasn’t my fault. I am disappointed with the service and will look to find it elsewhere
JARED BLet the customer know that the additional items they paid for are not available before they take the truck to the location and find nothing in the back.
Jordan MOwner was very helpful and professional
Susan GIzzy the owner was great Made it easy and simple I was in and out in minutes
damon wThe sign and phone message we will be there 10-5 I have call several times no answer. I drop it off no one there. :-(
Steve severything was great
john lgreat customer service
Douglas SThe truck was dirty and had ants in the truck. I will never use this location again. And will never recommend this location.
RICKY VThe truck was dirty and not clean at all. I will never recommend that place to anyone again. There were ants inside the truck from a soft drink. Spill inside. Never going there again.
RICKY VThe cigarette smell of the uhaul upon rental was pretty rough. That was a bummer, but otherwise pleased with the uhaul.
Patrick OThe truck drove terrible, was dirty inside.
LINDSEY C