Customer did not leave a comment.Anthony B.
Customer Reviews for Great Bait
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Jeff is very helpful and the truck was perfect for the move.Nisrine P.
Customer did not leave a comment.martin N.
Allow local drop off at optional local (within 30 miles) U-Haul centers. It's additional injury to small Black towns to charge for mileage to drop off at more distant location.Akiba K.
Customer did not leave a comment.FRANK A.
Customer did not leave a comment.BOBBIE T.
Customer did not leave a comment.DOROTHY C.
The Great Bait shop was very helpful and accommodating. My issue was U-haul corporate changed the location of pickup to Great Bait which is a 38 minute drive away. I realize there is a great demand for rentals, but if you reserve for a location and you get confirmation, the rental should not change. U-haul corporate also double booked the trailer for the same day. Great Bait did their best to rectify the situation for the other customer.Michael O.
Friendly, professional & excellent service !!! Jeff was fantastic !!!DEBRA K.
No packing blankets and very few accessories available.David W.
Customer did not leave a comment.DANIELLE R.
I would not recommend uhaul period to anyone. We set a location in Auburn Al at 8am bc we were moving our daughter home 4 hours away after graduating. We get to our location only to be told they do t have our truck and our truck is at Tallassee Al a 40 minute drive away. We called that location and pick up time was changed to 3 pm. 7 HOURS after we needed it and 40 min away. We needed to evacuate her apartment that day and then drive 4 hours home. No apologies. No accommodations. Nothing ! Why have the ability to make a reservation if you don't get what you need ?? Then to top it off we have now been charged a gas fee of $55 upon turn in ! When we left that truck it was on 1/4 tank. When we picked up that truck it was on a 1/4 tank. I will not again use or recommend uhaul to anyone.ERIC G.
Customer did not leave a comment.James T.
Keep up the good work.LARRY B.
Back of truck was not cleaned out.. Odometer was not correct. From the pick up to where I dropped the truck off was 36 miles but my ending odometer said 95 miles had been used and I was charged an extra $74 bucks! I went NOWHERE Extra period!!!! I topped off the gas a block from the drop point. It held 7.14 gallons for a 36 mile trip which means it got FIVE mpg. WOW!!!!! Truck ran rough and driverside door sounded like it was fall off. Used UHaul several times but this time SUCKED!Timothy H.
Uhaul center attendant was cordial. Got me on my way with a good truck.Robert B.
Customer did not leave a comment.COREY C.
Everything was fine, we just did not have any interactionTammie R.
I reserved a 20ft truck for Auburn, AL, but got moved to this location 30 mins out of the way, even though there were plenty of trucks in the Auburn locations. Was also going to be charged for the extra miles going from this location back to auburn. I fought it in the location and ended up having to start a new reservation. Terrible! Especially with the stress of already moving. never againNoeun N.
ONE OF THE BEST SELECTIONS AND AVAILABILITY OF ALL TRUCKS AND TRAILERS. I WILL BE SEEING THEM AGAIN SOONEUGENE H.
very easy to drop trailer offMONDELL B.
Everything was a good experience the young man who assisted us was greatJOHN R.
Customer did not leave a comment.CHRISTOPHER M.
Customer did not leave a comment.WILLIE T.
Customer did not leave a comment.Stephen E.
Customer did not leave a comment.BEVERLY M.
Customer did not leave a comment.BRUCE B.
Customer did not leave a comment.Bruce B.
Again, application would not load when at dropoff location , taking pictures of everything should be explained at beginning of the process instead of at the endJohn N.
Customer did not leave a comment.George C.
Customer did not leave a comment.David H.
Customer did not leave a comment.JOHNNY P.
Customer did not leave a comment.CORY B.
Customer did not leave a comment.george M.
Customer did not leave a comment.Steve M.
this dealer saw 1/4 tank and charged us to fill it up plus a fuel fee, we should have been able to rent it out full and return full but the Joplin location would not fill the truck so we brought it back as it was picked up with 1/4 tank as written on the contract issue is with Joplin not Tallassee all stores should be doing the same out full in full avoid the mess and extra fees it was returned 1/4 full as it was picked upBruce B.
I was well taken care of. Outstanding service!Joseph L.
Customer did not leave a comment.paul H.
When we arrived to pick up the truck, no one was there. My husband had to call someone to come give us the truck. The guy who came didn't know how to use the computer and we ended up being charged twice. We were able to get one charge credited back. It took over 30 minutes to check out.Jeffery C.
Customer did not leave a comment.Anthony R.
Customer did not leave a comment.Patrick M.
No room for improvementSyndella T.
Customer did not leave a comment.TONY O.
Everything is good the way it is.Dwayne M.
Customer did not leave a comment.Cornelius B.
Customer did not leave a comment.David K.
Customer did not leave a comment.Darryl B.
Customer did not leave a comment.greg H.
The location is off the main road and we did not see any signs when we were trying to find it. But the girl who helped us was very nice and the trailer worked great!Sheree P.
Customer did not leave a comment.Chiquita W.
Customer did not leave a comment.Shelia B.
I did not quite understand how to make sure the trailer I reserved would be in the designated location.Jody B.
Customer did not leave a comment.John C.
The back of the truck had to be swept and washed because it was dirty and had a sticky mess on the floor. Additionally, when I made the reservation it was a week ahead of time for a location in Montgomery. This location was 30 miles away and caused me to drive an extra 1 1/2 hours. There was an allowance for the miles but not the time or the gas for 60 miles.David K.
We were so disappointed in UHAUL because there was a breakdown in your reservation system. We made a reservation to pick up a truck in Auburn Alabama-to go one way to Atlanta. We were moving our daughter home from Auburn University. Key word here is RESERVATION. It was accepted and confirmed..The day before we needed the uhaul we got an email saying we would have to go to Tallassee , AL to pick up the Uhaul..30 miles outside of Auburn. It was inconvenient and not what we had expected because we made a RESERVATION. Very disappointed.dan G.