Nice people. But parking lot is a muddy messPeter N.
Customer Reviews for Greenleaf Express
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.sandy D.
Hire more staffFREDERICK T.
Customer did not leave a comment.Bethany S.
Customer did not leave a comment.Jim S.
Customer did not leave a comment.Jeffrey L.
They were very informative and polite. Highly recommend them to anyone looking to move in the Addison area.Jennifer P.
Customer did not leave a comment.JAMES ANTHONY T.
This drop-off location is amazing.JAMES LEE M.
Truck cab had trash in it, windshield was incredibly dirty, nothing was wiped down in this time of COVID I'm pretty disappointed. I had to sweep out the truck there was dirt and debris in the back. There was an 18 inch tear in the left rear roof, I had to tape it and put up cardboard so rain didn't ruin my furniture. The windshield wipers were so worn out they did not clear water. The front suspension bounced so much on the highway some of my items were damaged and made it very uncomfortable to drive. The 3.5mm aux jack for the stereo was broken. The truck is also massively under powered. I was very disappointed with the truck and how it performed, I feel like I was overcharged for the equipment uhaul provided me with.Jason C.
Customer did not leave a comment.Lance P.
Customer did not leave a comment.Thomas M.
Customer did not leave a comment.Cindy E.
Very nice people.Edward D.
It was at a gas station. There wasn't a service counter for Uhaul so I was in the way of the gas station customers. It was a weird location to rent a truck from.John M.
The location and the local team was great. The UHaul experience as a whole was not. I requested a reservation for a truck just 2 miles down the road, never got a confirmation, and when I called the night before to confirm I was told the nearest truck available was more than 30 minutes away. So inconvenient â€” and incredibly frustrating that I was not notified sooner that my request could not be accommodated. Again, the local team was great. I have no complaints about them.DEVIN S.
Customer did not leave a comment.LEE MICHAEL C.
Customer did not leave a comment.JOHN K.
Just make sure the truck is safe to drive. The staff there was very nice & helpful. Also the app to return the truck sucked! It kept kicking me out of the system every time I had to take a picture to go onto the next question. VERY FRUSTERATING... after the FOURTH time trying, I finally went in and had them check me out!Jennifer M.
Had to pay a fee to turn in the trailer. Why ?lee M.
Although this was not my original location to drop off the employee was very helpful and accepted the trailer without any issue, even though the location was under staffed. The U-Haul clerk was also the convenient store/gas station attendant and the poor lady was busy none stop. GET HER SOME HELP!!! The issue was really with the (800)) toll free number I phoned to try to change the location of drop. Rather then drive 30+Mike's I located a drop location just 4 miles away from home. I was finally put in touch with a young lady who changed the drop location for me while on the phone. I believe her name was Victoria. Although pickup and drop-off were great. VICTORIA WAS THE BEST.FREDERICK T.
Customer did not leave a comment.BRANDYJEAN G.
Nice friendlyMICHAEL J.
Customer did not leave a comment.Micheallester Y.
The trailer needs the lights worked on. This is not a reflection of the rental location or the people there it is UHaul's equipment and should be rotated and repaired on a regular schedule. The folks at Greenleaf Express were wonderful and helpful. I didn't have the right connector and a guy that just happened to be in there let me borrow his. Great people.MARYJO P.
No visible signage. Only knew it was a U-Haul outlet was the few trailers parked in rear of lot. Missed it driving by, had to turn around. Time to check out was long - waiting for computer inputs. Storage lot is muddy, large pot holes. Had to dodge large trucks.Donald C.
Customer did not leave a comment.Monica D.
Customer did not leave a comment.Cynthia K.
Very good customer service!!Amy D.
3 of 4 tires were brand new 1 was weather checked/dry rottedPeter L.
Customer did not leave a comment.Michael J.
Customer did not leave a comment.DARRELLMARK S.
Customer did not leave a comment.Jeff H.
very very slow serviceWilliam H.
Customer did not leave a comment.James B.
Customer did not leave a comment.BRITTANY HANNAH M.
Customer did not leave a comment.Mike W.
Customer did not leave a comment.Kenneth S.
Customer did not leave a comment.Kevin M.
Have the truck available at the location I requested especially since it had the $50 guarantee and not make me drive an extra half hour. I then got to the location and was told 24/7 and it was not. They also did not have the appliance dolly I had ordered. I was than charged for one way instead of a day truck. However the did give me enough miles so I didn't get charged per mileSHERYL LYNN R.
Customer did not leave a comment.Thom W.
The only problem I had, was the telephone number on the website was wrong for this location.Thomas R.
Customer did not leave a comment.Sandy W.
Don't screw them over like you did me.Lenny M.
Customer did not leave a comment.Ronald S.
Customer did not leave a comment.DORINDA D.
Customer did not leave a comment.Michael S.
Customer did not leave a comment.steve T.
The hours at this location are great and the employee was friendly and helpful. I intend to use this location for trailer rental services again. Everything was fine but it was a bit more "do it yourself" than some U-Haul locations. I had to unhook and remove the trailer by myself. It was not a problem but would have been nice to have it done for me.CJ Keller S.
Customer did not leave a comment.Donnie C.
Customer did not leave a comment.Julie W.
Customer did not leave a comment.Geraldpatrick F.
Very easy to reserve online . Equipment was ready and available upon my arrival. Courtesy staff was also very friendly and knowledgeable!!Sheryl M.
Very helpful staffMark T.
Equipment was frozen into ground and ice mud everywhere in lot. I was still extremely grateful for the trailer!!!! Check out was bit long.Keith N.
Customer did not leave a comment.Sue E.
Well we could talk about your 26 foot truck whose bright idea was it to shorten the pull out ramp do they even know how hard it is to push something up a ramp that steep that is another thing that is very poor customer service just to save a few bucks on the Length of the ramp I probably will not rent another one of those until it changesRonald K.
Hds no supplies and no help, staff did not even know what size hitch ball the trailers required. Coupler was defective and wouldn't go fully on the ball, ended up damaging the bumper of my truck because of it. Had to walk through 3" of slush to even get to the trailer.Steven M.
More help at location in bad weather.Kent T.
To return my U-Haul was less than 20 minutes they were very helpful they took care of everything and I was out the doorRonald K.
Customer did not leave a comment.Amanda W.
Customer did not leave a comment.Markwilliam H.
The tongue weight on the trailers is so much that it is hard to lift the unit to place on ball. I would recommend a stand or something that would make it easier to get hooked up. It is hard for a single individual to accomplish the hitching on the vehicle.Don G.
Told to go out back and hook up then come back for me to check it out. My Car to Trailer pig tail would not fit into my new 2019 Buick! Do you have any that I can buy? She said , just go back and take one of a trailer? I explained to her that the problem was my â€œ pigtailâ€ . She then showed me a wire bundle. No, that is not what I need. I needed the trailer, told her I would go to Jackson to get a pigtail hookup. She said nothing and I drove away.. no lights. We live in the country so I was not concerned. My wife was, but ?I was not. We decided to go to Adrian as there are multiple Uhaul dealers. We stopped at a Uhaul dealer on Maumee . They did not have a pigtail, but this location was dirty and NOT representative of most Uhaul facilities! By now, ?I am rather testy! I stopped at a an O'Reilly and found what I needed, hanging on a rack for $21!! Why do Uhaul dealers NOT carry this essential item?? I most likely was NOT the first to have this problem! The lady at Greenleaf was very pleasant and as helpful as she was possible. This is a gas station, connivence store and snack shop along with a phone that rang!! She was alone!! Unacceptable customer service, knowledge of those taking care of customers and not enough staff to connect the trailer and assist in issues like I had! Plus, the area where the trailers are stored is a m7d bowl, luckily it was not raining! Your 5X9 motorcycle trailer is WONDERFUL!! I returned the trailer to Bee Line Uhaul in Port Orange, Fl. This place is on the ball! I hardly had the car in park and the attendant was there unhooking. Friendly, courteous and thanked me for using Uhaul!! They get my 5 star award!Larry T.
Need to check the vehicle Beyond right turn left turn flashers working brake lights working because once you're on the road you do not realize it until somebody tells you when you're driving that you have no lights on the backJANEY S.
Customer did not leave a comment.Arthur T.
Fix the internet there make it faster. I had to scan my dl 7 times during the 1hr and 15min wait after already reserved you need to tell people when you change your policy! I see it as a bait and switch!RUSSELL S.
Customer did not leave a comment.Dennis L.
Trailer was filthy inside and out. Gas station attendant is too busy to devote proper time to renting trailers.STEVEN H.
Customer did not leave a comment.Chris K.
A two-day rental on a small trailer for $150 is way too much. Also, stop renting heavy trailers without a tongue jack/stand. I would not have rented had I known you really went on the cheap with a standard part of all trailers and farm equipment. Parking lot full of huge mud puddles.Steven H.
Customer did not leave a comment.CHARLES H.
Make sure you have the size truck your customer made reservation for.Gary T.
Customer did not leave a comment.Andrew S.
Customer did not leave a comment.Mark F.
less computer or phone information and more at pick up point. confusing and stopped before final steps. once logged on again then got conf #. truck worked great.chris B.
The staff at the drop off was overwhelmed. Running the counter of a BP gas station/convenience store and UHaul facility was too much. Maybe consider more help on busy (college is out weekend) times.Daniel B.
staff on duty was helpful and had a great attitude check in was prompt and trouble free!!mike P.
Second time I've dropped a truck off there,was in and out in less than ten minutes. Personal have been exceptional both times. Great location,excellent FIVE STAR!!!!!!!!ROBERT S.
Although the lady who checked me out was nice, she did not clarify how many miles was needed for the trip which resulted in extra charges when turning in the vehicle.Greg K.
Clerk did not know how to do rentals. Left blinker/brake light did not work, but we didn't know it when we left, as they did not have an adapter available, so we had to tow without lights to a hardware to buy an adapter. Not a great experience. We spent 25 minutes getting this rental, with an online reservation!KELLY V.
Customer did not leave a comment.william W.
get them out and help when you come in and drop it offjeffrey P.
The trailer was full of mud when I picked it up and they called me approximately 2 hours and 15 minutes after my return time stating it was late,the trailer had been there since 11pm the night it was rented.Dale William E.
Picking up the trailer it was given to someone else took me 2 extra hours of driving I reserved it went to lunch and my reserved trailer was given to another person! Drop off location extremely nicedan H.
Customer did not leave a comment.Jennifer G.
Friendly agent, paperwork ready.James B.
Site was not familiar with appandy V.
Customer did not leave a comment.Kent I.
Employees were not trained on how to even set up a contract, it took 2 hours to check out when we had already done it online. It took so long that I missed the event I was making the trip out for in the first place. Very disgusted will never recommend u haul to anyone. I will be taking my money elsewhere and making sure everyone I know does too. Original online contract was for $28.00 but when we got to the pickup location the teller told us it was $60 because we paid in cash and we found out later that she put us in for 2 days instead of one. Called customer service because the insurance was also not put on like we wanted and we had to turn around after driving 30 miles to go back to original location to add insurance. Then it took them at least 5 different contract attempts to get it right and even had to call their representative because they couldn't figure it out. I think it's rediculous that the customer service rep could not just add insurance over the phone or at another location so we wouldn't have had to turn around. Plus one if the tires on the trailer was in very poor condition we we're lucky to make it to our destination. The rubber is literally peeling off!Russell B.
Customer did not leave a comment.Michael M.
There was only 1 girl and we had to keep waiting while she handled customers pumping gas. She did the mileage incorrect. We were told we would get 1 month free storage and she nothing about it. Did not get our storage unit.Shelley S.
Customer did not leave a comment.Harold J.
talked to uhaul on phone the worst customer service ,,said i was lying about my pickup spot,,,then hung up on me!!!!!ROBERT D.
Customer did not leave a comment.Don G.
Customer did not leave a comment.JULIUS R.
The back tail light was not working. Told the person wking when i dropped it off. He had no clue on anything related to uhaul rentals. Hoping he passed on the info to manager.callandra H.
Two marker lights was burn out.door was stiff hard to openDonald W.
Customer did not leave a comment.Joshua J.
I had done the express check out online before I went to pick the trailer up since it was suppose to save time. It took an hour to complete everything when I got there because the uhaul computer wasn't working right. The ladies helping me were great- it wasn't their fault and had trouble getting help with the problem.Jodi P.