Customer Reviews for Greenwood Lake Sport Center Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Greenwood Lake Sport Center Inc

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Joseph M. on

Rating:

Remove the BP station in Mahwah as a pickup as they haven’t been a UHaul location in 3 years. That is where you sent me my confirmation pickup

PAUL K. on

Rating:

Customer did not leave a comment.

Robert S. on

Rating:

The iPhone automated pickup and drop off service was horrible. I pre-registered last week, had my credit card and license uploaded and still it did not work. Key code for key box never got issued. Fortunately, the nice lady at the facility was kind enough to manually process my rental both pickup and drop off.

Ruth W. on

Rating:

Customer did not leave a comment.

Paul H. on

Rating:

Customer did not leave a comment.

Gonzalo D. on

Rating:

Customer did not leave a comment.

Rich T. on

Rating:

Great customer service! Greenwood Lake Sport Shop staff was great! The truck was ready on time and was in good clean condition. I have rented here several times and they're always new trucks and ride really nice.

paul S. on

Rating:

Customer did not leave a comment.

Bruce A. on

Rating:

The owner of Greenwood Lake Sport Center Inc is a gem. She is very concern about the equipment and is a star in the U-Haul system.

BOB K. on

Rating:

Excellent service. Truck was in great condition. Great experience. Will definitely use them again.

Ruth W. on

Rating:

Keep up the great work! Cathy was very nice and made everything easy for us! Thank You!

carolynn B. on

Rating:

Customer did not leave a comment.

eddy T. on

Rating:

Customer did not leave a comment.

DAWID P J. on

Rating:

Customer did not leave a comment.

John S. on

Rating:

Customer did not leave a comment.

Evan F. on

Rating:

This location was not my first choice. I received an email stating that there was a trailer much closer guaranteed for me. I was getting in my vehicle to pick up that trailer when I received a call saying it was not available. That left me extremely frustrated. I picked up a trailer from this location the next day. I am not okay with driving an extra 50 miles to get a trailer when one was guaranteed for me the day prior at a location much closer to me. I am now in the market for a car hauler and will not go out of my way to recommend uhaul. Everyone I have talked to after the fact has had this happen to them before. It is frustrating and makes moving something even more stressful than it needs to be.

Bruce A. on

Rating:

Customer did not leave a comment.

Bruce A. on

Rating:

Customer did not leave a comment.

robert C. on

Rating:

Great Service!

Thomas M. on

Rating:

Customer did not leave a comment.

Edith D. on

Rating:

Customer did not leave a comment.

Jean-Philippe M. on

Rating:

Thanks Cathy!

Frank K. on

Rating:

Customer did not leave a comment.

james G. on

Rating:

Customer did not leave a comment.

RICHARD K. on

Rating:

Customer did not leave a comment.

Matthew T. on

Rating:

Customer did not leave a comment.

anna O. on

Rating:

Nothing, the truck was in great shape.

William A G. on

Rating:

Customer did not leave a comment.

maryellen G. on

Rating:

Everything was great!!!

ESLER V. on

Rating:

everything was fine no improvements needed at this time

William R. on

Rating:

Customer did not leave a comment.

Jonathan Z. on

Rating:

Customer did not leave a comment.

Carlos H. on

Rating:

The person that helped me was great

GAIL H. on

Rating:

it was great the lady who assisted us was wonderful

RICHARD K. on

Rating:

Greenwood lake sport center is excellent.

fred S. on

Rating:

Very nice people working at this location

glenn C. on

Rating:

I'm so glad i got the Insurance! Keep up the good work. Thank you, U Haul

Jason S. on

Rating:

Customer did not leave a comment.

Samuel D. on

Rating:

Trailer lights not working properly

Samuel D. on

Rating:

Trailer lights were not working properly.

glenn C. on

Rating:

We are thankful to have experienced a successful overall last-minute move of much business equipment specifically requiring the vehicle we rented. Our local U Haul dealer was there when we needed them. I have to say the value received from the transfer of valuable business eqjipment far exceeded it's cost (about 50 fold!) and I am greatful U Haul was there. Thank you so much. GC

Rick P. on

Rating:

Customer did not leave a comment.

JEFFREY G. on

Rating:

I use this Uhaul place a lot - The Girl that runs this place is the BEST ! She knows what she is doing - explains everything to you simply - and Treats you like a human being :)

Rufino H. on

Rating:

Counter was very helpful and easy. Mobile process needed more memory on my cellphone.

donna G. on

Rating:

Customer did not leave a comment.

Wilson W. on

Rating:

I t was great no problems everything went well

Bruce A. on

Rating:

Customer did not leave a comment.

leo C. on

Rating:

Very good and quick service. Friendly person.

thomas C. on

Rating:

We were unhappy that your website stated there were trucks nearer to us but when we went to reserve we were told they were not available. We even changed the size of the truck to no avail.

gasper T. on

Rating:

Customer did not leave a comment.

Diana L. on

Rating:

You did not have the hand trucks and furniture dolly's available although I reserved. Made it difficult to get furniture into trailer.

Ivan O. on

Rating:

When we arrived, the box truck we had rented wasn’t available. Nobody bothered to call us and let us know. The store associate literally said I don’t know what to tell you. She made us rent a trailer and pick up truck which was more money than our reservation and refused to give us anything extra. She was extremely rude

Gregory D. on

Rating:

Incredibly helpful staff. Drop off was quick and easy. I would definitely recommend dropping a truck off here in the future.l

DAVID T. on

Rating:

Customer did not leave a comment.

RICHARD P. on

Rating:

The van I reserved was not the one I reserved online. The representative was rude when I asked about it. She would not speak to me , she just kept repeating the dimensions of the van to any question I asked . We will not rent from this location again .

greg O. on

Rating:

Include or Rent ratchet straps 4 ease of use.i have them but other customers might not .

Erin M. on

Rating:

Customer did not leave a comment.

Robert P. on

Rating:

Sort this online reservation BULLSHIT out!!!!! I went online to reserve a LOCAL trailer. My reservation is set and confirmed to be picked up 4 miles from my house. Then I get a call from the Paterson location (approx. 30mi away) saying they have my reservation and trailer. That’s absurd! Had to cancel that reservation and call the small local dealers in the area one by one to find a trailer myself. It’s a silly process. But after I called a Ringwood dealer he helped me search and found a trailer at a different location. Called me back after a few minutes and said “go over to Greenwood Lake sport center and ask for Cathy. She has a trailer and is waiting for you” . After that call the rest of my day went great! Cathy was very nice, helpful, and accommodating. If U-Hauls payroll employees and online services were half as helpful as Greenwood Lake Sport Center and the Ringwood Dealer( forgot his name sorry about that) things would be far less frustrating and I would have a higher opinion about the actual company.

sondae F. on

Rating:

Kathy was wonderful to work with but, the truck was terrible. It had a hole in the floor which two people including myself got hurt. One kid twisted his ankle and I fell and cut my leg. I would like a representative to call me. 973-657-0846

joe B. on

Rating:

We had requested a 15 foot truck and were stuck with a 20 footer (while she did give us the rate for the smaller truck) that cost us substantially more because of the mpg and we had to pay to park it, as it would not fit in our spot. This was not the first time it happened. Another occasion we were stuck without one when we had requested it about 2 weeks in advance. She chose to notify us the night before by leaving a voicemail on our house phone, when she had our cell phone numbers and didn't think it was important enough to reach out. We had to drive then the morning of our departure 30 minutes away to another location and also return to the same spot. The check engine light has been on for almost a year ( we rent several times a year). it was mentioned to the owner and has yet to be fixed. It also seems the acceleration and braking have gotten worse. It's obvious she does no maintenance on the vehicles. When we explained that we needed a smaller truck we again ended up with the bigger one (it was that or nothing) we were told that her manager promised to get her another truck but has not fulfilled his/ her promise. When we attempted to have another driver added to the contract so we could share driving, she was unable to do so. We spend a lot of money here, and poor customer service and inability to fulfill the most basic accommodations push us away. We plan on doing our renting 4 times a year with another fleet of vehicles

Janet P. on

Rating:

Customer did not leave a comment.

Joseph O. on

Rating:

Customer did not leave a comment.

angelina M. on

Rating:

Cathy is amazing! Originally reserved truck at u-haul location up the road. The owner closed and didn't leave the keys to the truck. Thankfully Cathy was there and did everything she could to save the day!

Stephanie R. on

Rating:

Customer did not leave a comment.

Dennis C. on

Rating:

Customer did not leave a comment.

vadim S. on

Rating:

All great, Thanks!

christine F. on

Rating:

Customer did not leave a comment.

Lorie D. on

Rating:

Customer did not leave a comment.

Terri P. on

Rating:

It would be nice if the company would send an email to confirm the Rental Agreement and Terms of Service with the customer service representative.

GARY M. on

Rating:

Customer did not leave a comment.

Sia A. on

Rating:

Customer did not leave a comment.

mark C. on

Rating:

Nothing. everything was perfect

LANCE H. on

Rating:

Customer did not leave a comment.

john U. on

Rating:

Nothing! Kathy is GREAT!!!

William M. on

Rating:

Customer did not leave a comment.

Curtis B. on

Rating:

Customer did not leave a comment.

Tori T. on

Rating:

Customer did not leave a comment.

Bruce A. on

Rating:

Customer did not leave a comment.

paul K. on

Rating:

Customer did not leave a comment.

Curtis B. on

Rating:

Customer did not leave a comment.

PHIL W. on

Rating:

Customer did not leave a comment.

jan W. on

Rating:

No need to improve. Fast , efficient and I used this location (3) times! Thanks.

Frank K. on

Rating:

Customer did not leave a comment.

Dwayne M. on

Rating:

Customer did not leave a comment.

peter L. on

Rating:

Not much

Gregory P. on

Rating:

Truck had only 18K miles but it was really dirty. Had just come in from a cross country trip and lots of smoke smell cigarette wrappers etc. Need to be washed badly but winter weather makes it tough. Could barely see out of winshield and windows from road dirt.

Mark M. on

Rating:

Customer did not leave a comment.

JIANG C. on

Rating:

Took 30 mins to receive rental since there was only one cashier whom was busy with another customer.

Jesse W. on

Rating:

Customer did not leave a comment.

David J. on

Rating:

Customer did not leave a comment.

William R. on

Rating:

Customer did not leave a comment.

PETER L. on

Rating:

Nice friendly service

KAREN S. on

Rating:

The only comments we have is that the handtruck should have been secured in the truck as it slammed around as we drove. Also, it would have been helpful if the windshield had been cleared of ice and snow before we got there.

barabara G. on

Rating:

Customer did not leave a comment.

on

Rating:

Stop harassing me with your freaking emails

chuck W. on

Rating:

The facility smelled like cat urine and body odor. The blankets that I rented also smelled. Had to air them out before using them. I would not recommend that facility to anyone and would never rent from there again.

neil R. on

Rating:

Customer did not leave a comment.

Candice S. on

Rating:

Customer did not leave a comment.

KEVIN F. on

Rating:

Great service and great running vehicle!!

sandra T. on

Rating:

The Woman/Owner at Greenwood Lake Sport was super helpful & understanding during the stressful situation I was dealing with UHAULS unsatisfactory Regional Customer Service. 5 Stars to Greenwood Lake Sport. 0 Stars to UHAUL.