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Paula W
Customer Reviews for Gregorys On The Bypass
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was great
Howard HI recommend this uhaul company whenever you move. The online reservation was quick and easy and I didn’t a pay an arm and a leg for my truck. I am glad I chose them.
Dinisha EAssociate girl who helped was rudest, unprofessional and non customer service person I have ever experienced. She even told me I was rude and tried to tell her what she was doing. She could not comprehend that 24 hours is 1 day and I was being charged for 2 days instead of 1 day. It took corporate uhaul customer service to resolve the problem of only a 1 day charge. This person needs a severe lesson in customer service!
Va HMy order got completely messed up. My experience was poor. I paid in cash so I had to pay a deposit that I have yet to get back 2 days later because the store made errors when I came to return my U-Haul.
Tykeria HAwful customer service,awful negotiatins
Darnell HNothing.
Jessica YGregory's location needs honest people when customers are paying cash for a Uhaul rental.
Wilma PI am a very satisfied customer
RUDOLPH EDouble check the wipers because that is a safety hazard.
Ben WStaff was not well trained.
Dan SThe pick up location was not prepared for our appointment time. The truck had not been cleaned, and as far as I could tell p.m.ed for safety of a trip of over 600 miles either! We were not able to take the time for them to correct the matters especially because we had to drive 25 minutes out of the way to pick that vehicle up at a different location than requested from the beginning. The truck being dirty on interior, cab and box meant that our belongings also got dirty.! We are not pleased with the service we got for the amount of money we paid for it! No offer of compensation was given, and this will greatly deter us from using your business again.
Anson NShannon resolved an issue i had with the return and charge quickly and efficiently! Thanks Shannon
Ocsar HI reserved a truck 2 weeks out. Uhaul would not transport to where I requested. I had to drive 80 miles out of my way to get this truck. This is a gas station. Truck had French fries and junk, dirt, trash all over the cab. In the back there was an old broken appliance - dryer all busted and in pieces. Broken plastic, dryer lent and dirt all over. The gas tank was only half full, I had to put $45 of gas before I left their parking lot. They obviously don’t check anything. If you need a place to dump off a dirty truck, this is the place.
David WMy experience with this location was fine. I said that it’s above average because this location is also a gas station so it makes returning the vehicle convenient.
Sarah WShannon was awesome!
Lee VNot be so misleading with your price, I was told a 5x8 pull behind was going to be $18 , when I arrived and got the uhaul the price was $64 , and I returned it the next morning I was charge another $20 , making the price $84 for a product y’all said would be $18.
PHIL WI made reservation for 7:30am but was unaware they do not open until 8:00am. This would have been nice to know on website when reserving.
WILLIAM SThe staff was not very helpful at all, we actually had to call ourself to get help.
Dustin WMention Uhaul in long pre-recorded message, not just food
Nicholas DThere was nowhere to park uhaul. The lady tried to tell me that they couldn’t do a return during lunch. Parking lot was nasty. A drain from the restaurant runs into parking lot. There was rotten food in the lot which smelled terrible.
James RStaff in Louisville, MS were great. Truck was in perfect shape and the air conditioner worked. Would definitely use this location again.
Wanda KThe truck was full of broken glass that I had to sweep out and vacuum up.
Mark GShannon Gregory, the lady we rented the uhaul from was exceptionally nice and helpful. Will definitely use this location again.
Lester JBest to go before or after lunch rush12:00-1:30 pm.
Marilyn DThe young lady was very nice.
RICHARD JHad to wait about 15 minutes to pickup vehicle. Something about contract not complete.
Sedgie TYour 6x12 trailers need a jack lift to unhook and rehook.
DONALD WPrices are high
Moeshia MNeed a space to do paperwork instead of leaning over counter while checking out other customers
JACQUAL JHave someone knowledgeable about uhaul checkins during posted uhaiul operating hours
Matthew AOver all I was satisfied.
SUZANNE GVery nice people, they went out off there way to help me. Went through the truck and trailer with me, ask how the equipment was. He ask about us, we talked a bit, very nice.
Scott HMy experience at this location was awful. The cashier had a bad attitude and gave me the run around because she lied and said that the Uhaul website was down but, I know she just didn't want to help me. I didn't get the Uhaul until 2 hours later after I went home and got straight on the website (that wasn't down) and did everything myself. I guess she was having a bad day but, it should not have affected her doing her job. My experience with this location.. I will never go back.
Christal IAlways a pleasure!!
Stephen MI was pleased
Bradley WExcellent service! You cannot improve at this location’
DANIEL YWe ordered pads and dollys with our Uhaul and they were not provided. This was an extreme inconvenience to our move. We also had to drive 85 miles to pick up our Uhaul from our house. I will not be recommending Uhaul services to anyone who asks.
Walter GAlways a pleasure!!
Stephen MGreat place to rent!
GLENN GTail lights did not work in the unit
KENNETH SI had to pick up the box truck at this location because uhaul in Jackson area is no good at all. Do not communicate on time, lack of equipment, staff not friendly at all.
CRISTIAN GThe lights and blinkers in the trailer did not work. This is something that needs to always be checked and fixed because it could cause a serious wreck !
Melissa OSouth Haven should take notes from this place
Dylan JThis location is the worst I’ve ever experienced. These people DO NOT need to be a rental location. They do not have proper computer connections and an employee has to bring her personal laptop and cell phone to work just to communicate with Uhaul. They did not provide the refrigerator dolly and their excuse for not having the blankets was that they were stolen. Why couldn’t I have been informed of this before I came to get the truck?? I could have possibly booked another company. It took the girl over an hour just to check me in to get the truck! They cost me an additional $200 to get more help to load a refrigerator and unload it just because they did not care if they could provide the requested equipment for the customer!! DO NOT RENT FROM THIS PLACE UNLESS YOU WANT RO HAVE AN ANXIETY ATTACK!!
SUSAN GOur first experience with UHaul. Found what we needed with no problems. Give them a call for your moving needs.
SHARON DThe U Haul manager was supposedly not on site. When called she would not come in. The U Haul equipment was returned on a Saturday about 12:30 pm. It was not logged in until 9:00 am the next day. The personnel at the store had no idea what to do and refused to give me a copy of paperwork saying we had returned it. Will never drop off or pickup tgere again.
William B