Customer Reviews for Gregs True Value

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Gregs True Value

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Andrew J. on

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Richard O. on

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Excellent experience. Trailer worked flawlessly

AMY T. on

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Cheyenne E. on

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Shawneil O. on

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Mary C. on

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The gentleman who help me with everything and I was on my way in less then 10 minutes! If I need a help again, this is the place to come too!

Robert S. on

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Great staff and service. Truck was in impeccable condition.

Andrew J. on

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Tim G. on

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MELISSA T. on

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Maintenance on the truck. Pulls to the right.

Christopher H. on

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I was over charged and my rental was checked in as returned several days after the date it was actually returned.

Herman W. on

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Gregs is always great for everything

Steven W. on

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Eric B. on

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Nothing, Greg's True Value always does great.

Andrew B. on

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Great service!!!

John L. on

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Nice driving truck. Friendly employees.

Jeffrey L. on

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Give them the refund if returned early, like myself !!! I contacted you twice about this, and heard nothing back !!! I rented for 4 days, just to make sure I had enough time, returned it a day early, and still had to pay for 4 Days !!!! Was understanding that would only be charged for the days used !!! Never again !!!!!!

OMEKA J. on

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The gentleman was very nice and kind from me dropping off my truck at Greg's location in St Francis WI. He said everything was fine with my drop off.

Bashkim s. on

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Andrew J. on

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Victor J. on

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Michelle I. on

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Easy to rent online. No problems with anything.

John M. on

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Friendly staff.

GWEN L. on

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David K. on

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You had what we needed thank you very much.

eric v. on

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Thomas S. on

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Greg's true value did an outstanding job. From Greg himself, to Austin, and to Larry, the experience just could not have been better.

Sylvia T. on

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Everyone was very friendly!

Susan B. on

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A gentleman name Larry was so helpful and certious. He made the transaction pleasant.

LyAnne T. on

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Preordered. yet had to wait almost 27 minutes to get key,, fumes frim gsrden equipment during that time was most offensive and made me dizzy. They coukd of used a second person...one for pick ups and another for rentals.

Lori E. on

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I was very disappointed to have my Uhaul switched to pick up in St Francis when I can walk to the Uhaul on Puetz. The worker was in the bathroom probably 15 minutes when I walked to the Puetz location to try and resolve the problems. Only because I went to the St. Francis location did I get the time changed to at least a 8 am pick up, it was changed to a 1030 pickup. I originally booked for a 7 am pick up. The young man at the desk was very helpful and friendly. He did not arrange a close drop off site..I saw a Uhaul 5 minutes from where I moved my daughter..they accepted the return there instead of driving an additional 20 minutes. I am using Uhaul again July 27th and I hope there are not so many problems.

Paul E. on

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Very simple checkin process.

Serena S. on

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I think that you should be more forthcoming with the pricing. I'm not complaining but I thought it was going to be $19.99 + $0.89 per mile. That's what you posted that's what stands out. That's what people think. It ended up by being double the cost I thought it would be. Again I'm not complaining I just think you guys could do a little bit better when it comes to that because it is a bit misleading. Other than that you guys are great and wonderful I would recommend this to anyone. Have a wonderful day. Serena Santiago

Marylou V. on

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John L. on

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Adrian M. on

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silverio v. on

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They have all kind of equipment there

Orlando R. on

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Frederick S. on

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Michael B. on

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Andrew R. on

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Richard D. on

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The staff here couldn't be nicer. Great experience!

Anthony H. on

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gerald s. on

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These folks are very nice. And agreed I got some bad advice in Las Vegas.

Cheri M. on

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Michelle M. on

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They weren't really all the way open for business, but they were able to tell us what to do, to drop off the truck.

Brittany S. on

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Maybe don’t charge a person a full amount if they rent the vehicle for less time than indicated. I returned the truck six hours early, if I would have known that it was going to be the same amount, I would have kept it until the time I promised. All I heard was “if it’s less than you will he charged less” but that was pertaining to the miles. Still sucks to be charged for 24 hours when I didn’t use all of them.

miguel r. on

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Judy S. on

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Marcela G. on

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The staff there should consider revisiting processes & protocols in regards to check-outs in order to avoid disorganization & fragmented costumer service. Upon arrival to site, check-in was extremely slow. I had to wait 5 minutes before someone even acknowledged that I was there. Lastly, I got a rude phone call asking why I had not returned a vehicle, when in fact, it had been returned two hours before listed rental time. I did not appreciate the staff not following due diligence before reaching out to demand something that was their error. The staff did not apologize & I received my receipt 5 hours after the vehicle had been returned. Unacceptable.

James W. on

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Mark D. on

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Bruce B. on

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JOHN K. on

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very helpful and prompt service!

michael B. on

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Andrew J. on

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Allen C. on

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Nothing. Everything went smooth and quick.

robert r. on

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Initial drop off location was to be Wausaukee. They no longer handled Uhaul so I ended up going 28 miles further than planned. Not very nice after you sign a contract and find out 3 hours later with no adjustment of cost. Austin at the location St Francis location was excellent to deal with.

Mark B. on

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Nothing

Craig N. on

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Store is a little cluttered and appears messy, staff is very friendly and helpful though.

Paul C. on

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German C. on

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Rohit S. on

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We received text from UHAUL to return by 12:00 noon , we did and this location charged us for full day of rental and insurance, claiming that we were suppose to bring back at 11:45 when we called to complain they put us for Hold forever. Text from UHAUL MEANS NOTHING TO THIS DEALER

Tyler T. on

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Delores E. on

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Everything was perfect. We are doing it again on Tuesday!

Kathy D. on

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I had a very good experience and will be back next Saturday.

David P. on

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Eric B. on

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Gregs True Value is always excellent.

Ivo W. on

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Not a thing..thank you for being very professional..

Edward R. on

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Robert N. on

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great, friendly staff

Christopher E. on

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Thomas S. on

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Nothing needed to improve it was perfect.

Jan C. on

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Friendly, quick service.

Dean S. on

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Chaz A. on

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Scott D. on

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I would never use your service again using the automated website for pick up. 3 hour delay because your system is junk. Customer service was unprofessional and because of it all it made me miss appointments costing me money, then to get a bill for $107 was a smack in the face. Disgust is what I feel towards uhaul!

Julie Z. on

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Shawn D. on

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Mark S. on

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Mark T. on

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nothing larry has it all under control

Travis B. on

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John S. on

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Michael E. on

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Elizabeth T. on

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Very friendly. Everything was prepared when I arrived. Larry was excellent!!

cindy e. on

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William W. on

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Get you scheduler to understand customer needs. I needed a 15' trailer and he had me first scheduled o go to a place at 20th and state that was about 10 miles away. I had to ask if he had the next size truck up and he said he did. I was able to than get the truck at the closest location with only a nominal up charge. He should have asked these type of questions: I have a 20 footer at the location you suggested.

Mike T. on

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I rented a pick up truck from this store. I went to leave the store and found the truck I was given had the check engine light on and NO one knew about it. Over charged in my opinion

Alfonso R. on

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I like everything overall, however when I returned the truck the app was giving me errors and that was a bit frustrating. Other than that great

Rian B. on

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Nothing at all everything was perfect and ran smooth.

Jessica D. on

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Michael B. on

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ervery time I rent a U-Haul at this location the gas is not at full and its hard to just pump the gas right at the lever they have it so every time I fill it all the way up I think this is some sort of a scam to make people pay more in gas. ALL TRUCKS SHOULD BE AT FULL GAS FROM THE START IM NOT HAPPY WITH THE WAY THEY DO BUSINESS AND I WILL NEVER RENT A TRUCK FROM THIS PLACE EVER AGAIN

Mara B. on

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BRADLEY G. on

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Steve M. on

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I reserved a 15ft truck with a car dolly at a completely different location and the U-Haul service automatically relocated me to this location. And in then process of that happening i was Given a smaller truck to move with. I had a 120 mile move that i us to make 2 trips on because the system screwed up and gave me the wrong truck to begin with. Guy at the counter was useless as his only respeonse was he didn’t have any other trucks to give me.

charles j. on

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Jeff K. on

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Order was cancelled at the corporate level luckily the owner upgraded the truck or no truck would have been available. very Dissatisfied with this operation.

Jeffrey G. on

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grant k. on

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Overall, decent experience. Gas was not filled to the 5/8 mark as I was told it would be and the equipment was not in the back. Not a huge deal, but still wasted extra time on my part.

Donald L. on

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