Customer Reviews for Gregs True Value
(U-Haul Neighborhood Dealer)

2,321 reviews

3050 E Layton Ave   Saint Francis, WI 53235
(E Of Pennsylvania Ave)

(414) 744-1206

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat: 8 am - 2 pm
  • Sun: 9 am - 12:30 pm

Services at this Location:

Contact Us

(414) 744-1206

3050 E Layton Ave
Saint Francis, WI 53235
(E Of Pennsylvania Ave)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat: 8 am - 2 pm
  • Sun: 9 am - 12:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

JOSEPH C. 
Rating:
2.0

I told the guy I didn't want the $10 coverage 4 insurance, n when I looked at contract, it was on there. It's only $10, but I already have coverage. Not very happy.

LINDA G. 
Rating:
5.0

Easy checkin and friendly.

MAXIMO R. 
Rating:
4.0

Customer did not leave a comment.

Anthony S. 
Rating:
3.0

Checking out his difficult. If you can figure it out on your phone you have to ask somebody for help and if you do that it'll cost you $20 had to get someone on the street to help me I have Parkinson my handshakes it's hard to do the phone and I'm elderly and if I ask for help from the store you'll charge me $20

MICHAEL L. 
Rating:
5.0

I put 4 miles on the van and had to add 1-1/2 gallons of gas upon return...some people... Not the owner's fault. He's very nice and efficient.

RONALD S. 
Rating:
4.0

AS usual, the UHAUL computer system is unbelievably slow. I have rented from this location many times and it is always the computer system that makes renting an extremely tedious project. Staff was friendly, helpful and worked as fast as the computer would allow.

JAY M. 
Rating:
5.0

Customer did not leave a comment.

TODD K. 
Rating:
4.0

Customer did not leave a comment.

AARIC G. 
Rating:
2.0

Customer did not leave a comment.

Rahmat A. 
Rating:
5.0

Fast and friendly

JESSICA H. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Larry was great,

Robert N. 
Rating:
5.0

The truck that was rented reeked of cigarette smoke and there wasn't a drop of windshield wash in the truck. The windows were very dusty and has dead bugs. Please make sure you have windshield wash for the next person at least.

PAMELA R. 
Rating:
1.0

Very unsatisfied won't be going here again

TYLER F. 
Rating:
5.0

Customer did not leave a comment.

JODIE S. 
Rating:
5.0

Customer did not leave a comment.

CHARLES E. 
Rating:
4.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Always courteous...Tops in equipment!

EUGENE C. 
Rating:
1.0

The man working the desk was brand new and doing it all himself while being extremely uneducated about the entire Uhaul system and how computers work. I had checked in online and still stood at the desk for 35 minutes waiting for him to figure out which trailer I was taking and how I could pay. He needs more training and it's unfair to him to leave him behind the counter when he knows nothing. Also, I moved 1.5 hours away and was told I was not allowed to leave the trailer in the new location so I had to drive an empty trailer 1.5 hours back to the pick up location and 1.5 hours home to my new house after the fact. Not only was it extremely inconvenient, but it is very unsafe to drive with an empty trailer. Poor planning and management on Uhaul's part as well as whoever hired and trained the new Uhaul guy at Greg's True Value.

Anna P. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER P. 
Rating:
2.0

It's usually hard to find someone to help at the Uhaul desk at True Value. Our truck was also more than 3 hours later than we reserved it for, which delayed the entire day by quite a lot.

KEVIN P. 
Rating:
5.0

Customer did not leave a comment.

RANDY B. 
Rating:
5.0

Customer did not leave a comment.

JAMES C. 
Rating:
5.0

Loved the mobile pickup & drop off. Will be using again!

Melissa K. 
Rating:
5.0

Customer did not leave a comment.

Mike S. 
Rating:
4.0

Customer did not leave a comment.

John L. 
Rating:
5.0

Nothing to improve. Seamless experience. Nice staff. Keep up the good work!

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

Anita S. 
Rating:
3.0

Customer did not leave a comment.

REVA J. 
Rating:
4.0

Nice pickup truck

Mark P. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY M. 
Rating:
4.0

Provide padlocks

Magdalena C. 
Rating:
5.0

Customer did not leave a comment.

THOMAS L. 
Rating:
5.0

It was painless to reserve the truck. Very good communication after. The truck we wanted wasn't available but they upgraded us for no extra charge. Clean and dependable vehicle. We returned it on time after the store closed but was emailed instructions how to return truck and keys. This was a great experience.

DONALD J. 
Rating:
1.0

I had a gift card from uhaul from a prior poor experience (my whole move has been a mess dealing with uhaul). The gentleman setting up my trailer and collecting payment kept telling me my gift card was not found, even though I was staring at my screen with the gift card amount balance. He was getting increasingly irritated as the line of people formed behind me, so I just paid the full total. Very frustrating.

ANGELA G. 
Rating:
4.0

Have any rental equipment (in my case, furniture blankets) in the truck ready to go.

Michael L. 
Rating:
5.0

Second time using this UHaul location, very satisfied. The after-hours return process is very convenient and easy to use!

Rebecca S. 
Rating:
3.0

Tried the curbside pickup option and it sucked. Ten minutes left on hold chatting with rep who left me hanging than just shut down and flashed to go inside where I had to redo everything again.

KEVIN K. 
Rating:
5.0

Customer did not leave a comment.

DAWN K. 
Rating:
5.0

This location has the nicest customer service.

SUZANNE R. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE V. 
Rating:
5.0

You are great the clerks are great that's why i come to you with my projects

CARLOS G. 
Rating:
5.0

Everything worked out great. Clean, working truck. Friendly staff! Easy pickup and drop off.

Danielle I. 
Rating:
5.0

Incredible service. Will be coming back.

Joel O. 
Rating:
4.0

It was fast and very easy.

MICHELE K. 
Rating:
5.0

Nothing. Everything was perfect! Even customer service.

LESLI B. 
Rating:
2.0

The equipment I rented was changed without notification or confirmation with me. This caused a tremendous issue as we requested a specific piece of equipment for specific purposes. the change in equipment was handled within 2 to 2.5 hours and rectified however the situation should not have happened without my knowledge and consent to begin with.

Nicole H. 
Rating:
5.0

Customer did not leave a comment.

Adam E. 
Rating:
5.0

Jessie was amazing!!! I felt she went above and beyond to help me!

AMANDA C. 
Rating:
5.0

Customer did not leave a comment.

NORBERT M. 
Rating:
5.0

Customer did not leave a comment.

GREGORY S. 
Rating:
5.0

Pick up and return were very quick without any problems. Staff was polite and efficient.

Robin F. 
Rating:
5.0

Gregs True Value was awesome! They were kind, professional and very helpful.

Lisa M. 
Rating:
5.0

Customer did not leave a comment.

Noel R. 
Rating:
2.0

Confusing location.

Brittany M. 
Rating:
5.0

Customer did not leave a comment.

Katrinka E. 
Rating:
5.0

Customer did not leave a comment.

STEVEN M. 
Rating:
5.0

Customer did not leave a comment.

heathyr D. 
Rating:
5.0

Customer did not leave a comment.

MARTIN F. 
Rating:
4.0

Customer did not leave a comment.

EDWARD G. 
Rating:
5.0

It was a nice smooth transition,helped make the moving process a little easier.

DENNIS D. 
Rating:
3.0

This location is the only helpful fucking U-haul location in Milwaukee. Fuck all the other spots. This one is the only one worth anything.

Colin P. 
Rating:
5.0

The team was great to work with. The location is convenient and the van was in great shape. We don't have a large vehicle so if we need some carrying capacity in the future we will be back.

BRENDEN C. 
Rating:
5.0

Customer did not leave a comment.

Christina P. 
Rating:
5.0

Customer did not leave a comment.

Matt B. 
Rating:
2.0

Reserved online. Location chosen did not have our truck. An agent called an hour and a half prior to our pickup to inform us this but redirected us to a different location. I did not receive a new reservation confirmation number and the store did not have our reservation. It caused a headache, delays. Reserving online was supposed to save all of these problems from happening.

Ann H. 
Rating:
5.0

Customer did not leave a comment.

Dorothy W. 
Rating:
5.0

I think what they are doing now is exceptional,they are fast and very friendly and I would use this store any time.

PHILIP B. 
Rating:
5.0

I left it at packing, store was already closed

SILVERIO V. 
Rating:
4.0

Customer did not leave a comment.

David C. 
Rating:
1.0

I returned a trailer on Friday at 4:58 pm and noticed on Sunday I still hadn't received a receipt so I called Greg's true value spoke to Brenden and was going to look for the trailer. No one called me back. Called again spoke to Brendan and he said the trailer was not there I told him I have a time-stamped picture of the location and returned it to Ann or Annie he knew exactly who I was referring to. So no call back again. I called back to get an answer as to where the trailer was and why it hadn't been checked in. 3 hours out of my day waiting on hold playing this waiting game. Worse experience ever in 24 years of renting won't be returning a trailer back to them.

JENNIFER D. 
Rating:
4.0

Delayed by 1/2 hour, very busy during pick up. Truck not clean. Only 1/8 of a tank of gas at pick up.

MICHAEL M. 
Rating:
2.0

The staff always seem angry and irritated at the customers. I rented from here before and I deliberately don't like to rent here because the staff is so unhelpful and rude. First there weren't any other customers at the store when I went. I went into the store and to the u-haul counter, on my way I had walked past an employee who was about 20 feet away from the counter she had seen me. After about five minutes of waiting I rang the bell and waited about five more minutes until I walked to the employee who was near by and asked if someone could help me. She stated they sometime would be there soon. I waited a while longer before some else finally showed up. He seemed irritated. He was helpful once we went outside to unhook the trailer but seemed rushed and stressed out and not at all wanting to be at work.

JACOB Z. 
Rating:
4.0

I am very disappointed. We rented the UHaul and drive less than 1 mile to our house to move a greenhouse that turned out to be too tall for the truck so we returned it 10 minutes later and we were charged $44?! Shame on you

MARC C. 
Rating:
5.0

Customer did not leave a comment.

Alan H. 
Rating:
5.0

Customer did not leave a comment.

Jan T. 
Rating:
5.0

Customer did not leave a comment.

LAURI C. 
Rating:
5.0

Customer did not leave a comment.

Mohamad A. 
Rating:
5.0

Customer did not leave a comment.

Jayme G. 
Rating:
5.0

Customer did not leave a comment.

Angela C. 
Rating:
5.0

Everyone was super helpful and extremely nice

MICHAEL O. 
Rating:
5.0

The truck was clean of visible debris however, it smelled so bad I had to ride with the windows down the entire rental. Also, I was not thrilled about the number of references required to simply rent a vehicle. I have never seen such ridiculousness. I have taken out loans with less of a hassle during the process.

Liana W. 
Rating:
5.0

Super friendly staff that made me feel welcome after a long move while I dropped off the rented truck and equipment. Very helpful and would recommend to anyone needing a rental.

Matthew F. 
Rating:
5.0

I regularly rent trailers from Greg's Tru Value. There has never been a time that it was anything other than 5 stars. Down home Wisconsin service even if there are folks waitiing in line.

Gary S. 
Rating:
5.0

I rented two different trucks in two days and they were both great!! Thank you!!

DANIEL B. 
Rating:
5.0

Customer did not leave a comment.

Jerry S. 
Rating:
5.0

The gentleman that helped us was very professional

MARK R. 
Rating:
5.0

Very happy with the service.i would come again

SANDRA K. 
Rating:
5.0

Great service and staff

LAWRENCE H. 
Rating:
5.0

The exact same thing she did for me this time. A+

RICK D. 
Rating:
5.0

Customer did not leave a comment.

JORDAN A. 
Rating:
5.0

Customer did not leave a comment.

Mark G. 
Rating:
5.0

Customer did not leave a comment.

Tania R. 
Rating:
3.0

The supervisor Mike was super helpful and friendly. He got the uhual car dolly hooked up quickly and even came to help when there was a payment problem.

CHRISTY S. 
Rating:
5.0

Customer did not leave a comment.

DOROTHY S. 
Rating:
5.0

Customer did not leave a comment.

MARY R. 
Rating:
4.0

Customer did not leave a comment.

Scott B. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
4.0

Customer did not leave a comment.

JORDAN B. 
No reviews have been submitted for this location.

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