Very friendly staffjames H.
Customer Reviews for Guardian Angels Self Storage Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
very friendly and helpfulKenneth C.
Charged me for extra day and for insurance and I dropped the key and the truck off the night before he told me he would take the charge off but never did very unprofessionalsimon B.
Nothing. These people are the best. Very professional and kind. Too bad all business people aren't the sameVickie H.
Truck was very nice and adequate for the job. HOWEVER we hired a loading / unloading crew that was recommended by U-Haul and they were the WORST EVER!!!!....What a mess!!!! Days after they are gone, we are still trying to sort out the mess they left in our new home. It's gonna take at least another week to put it all together. We still don't have TV because of the tangled mess they left the connection wires iin. It's gonna take a genious installer to figure this one out. I refused to drive the truck in a massive thunder storm....trees down everythere. They INSISTED that I leave on time or face a bigger charge. After much rangling and fussing, I relented and drove into the last of the storm. Many trees down along the route. When we got there, they presented me with an additional $330.00 charge for missing their next appointment. NEVER AGAIN! NO WAY to run a business!john M.
Customer did not leave a comment.Shawn W.
Friendly and helpful service. Very happy over all.Jeff K.
The gentleman is very kind and helpful. Very helpful in helping me back up the u haul trailer to disconnect the trailer. I enjoy coming to this location.Anita W.
All OKNick B.
Customer did not leave a comment.Laura H.
Customer did not leave a comment.Ariel R.
Customer did not leave a comment.KIZZY L.
Customer did not leave a comment.Christina F.
Awsome placeLinda K.
Very helpful with after hours return.Ron H.
Customer did not leave a comment.Byron G.
The only issue I have is that the truck I rented had pet hair all in it so I was sneezing my whole moving process. Whomever was responsible for cleaning rental vehicles did a poor job. Other than that my experience was excellent with no complaints 🙂LEONDRA P.
Customer did not leave a comment.Anita W.
Manager eas lords of help and informative.Timothy H.
This was also a good experience as everything went according to scheduleanthony M.
In and out the office in about 20mins. The guy hooked up the trailer to my truck then i was on my way. Very easy to deal withWilliam P.
Customer did not leave a comment.Ann B.
Customer did not leave a comment.DIANE S.
Customer did not leave a comment.Steven M.
Nothing everything was fast, friendly and efficientDarvin D.
Customer did not leave a comment.David C.
The gentleman is always friendly and helpful.Anita W.
This man was very good you need to put a sign in front so you no this is San Mateos .other than that everything is goodRobin E.
No improvement needed, very friendly and pleasant staff, good experience.Patrick H.
Super helpfulAlan K.
Customer did not leave a comment.Daniel M.
I wished the parking area was a little bigger, but you can only do so much with the land you have. The owner was very nice and helpful. It was a pleasure doing business with him.Anita W.
Customer did not leave a comment.Mike S.
Customer did not leave a comment.debra B.
Customer did not leave a comment.Michelle P.
Very friendly knowledgeable he made the service a return in the trailer easy very politeJandrew K.
Customer did not leave a comment.Steve B.
Great service! Very friendly and helpful rental agent. Definitely would use this location if ever needed again.Robin H.
I did not check the tongue jack and later found it was very stiff and later did not workJOHN M.
Everything went very smooth. I have always received excellent service at U-haul. I highly recommend U-haul for all your moving needsDonald L.
Great service!!NELLIE C.
Customer did not leave a comment.MICHAEL L.
Customer did not leave a comment.MICHAEL L.
Great employees very helpfulSANDRA B.
Customer did not leave a comment.GARY S.
John Cox from this location was so very helpful. He was patient with me and all my questions and really made this experience so pleasant. I rented the truck to haul the last of my late grandmother's belongings. The whole process has been very emotional and energetically taxing. I've dealt with many people regarding this matter over the last few weeks, and John was by far the most kind soul I'd spoken with. I would definitely recommend this location over and over again.Monica P.
Customer did not leave a comment.APRIL J.
Customer did not leave a comment.Wilmer V.
The man that works at this location is very nice and helpful. I rented trailer for moving few times and I always pick this location for drop off if I was moving back to.Fl.Gail B.
John was very helpful and accommodating. Great experience!Mary C.
Great customer service!!JEFFREY L.
Customer did not leave a comment.ASHTON L.
Very professional and great customer service.Judy H.
Excellent service and personal are very helpful and friendly. I stay recommend them.Duwayne K.
Customer did not leave a comment.john M.
Customer did not leave a comment.Tabbatha J.
Customer did not leave a comment.Mary B.
Sign on door said location opens at 9am. Waited about 9:05 am then called phone number on the door. The man said he would be there at 9:15am. Waited until 9:30am. Tried calling and the phone hung up on us. We returned the uhaul truck by the phone app. Do not recommend this place. Parking lot muddy. Building moldy, unkept,ANITA W.
Very easy check out and return. Best location I have ever used. Management was very helpful and friendly. 10 starsAlan M.
Customer did not leave a comment.paul C.
Customer did not leave a comment.BLAINE K.
Customer did not leave a comment.Craig S.
The site could use more parking space.Virgil A.
Customer did not leave a comment.Sean P.
Customer did not leave a comment.Paul C.
Wxcellent service.Nicholas S.
Customer did not leave a comment.MICHELLE R.
Customer did not leave a comment.JASON M.
Customer did not leave a comment.Robert R.
Customer did not leave a comment.Iftikhar H.
Customer did not leave a comment.LISA J.
Customer did not leave a comment.linda L.
The van smelled very strongly like farm animals. There was a constant low tire pressure message that I was told to ignore (I checked the tire pressure and it was fine) as well as a change oil message.Monica N.
Customer did not leave a comment.Earl H.
Customer did not leave a comment.John H.
Customer did not leave a comment.RANDY C.
Everything was great! Easy, nice person, nice dog, very efficient!!Ronald S.
Customer did not leave a comment.Lara A.
Tight space to get in and outRobert W.
Customer did not leave a comment.Carlos A.
Customer did not leave a comment.John C.
Customer did not leave a comment.David H.
Have somebody service the units when they are returned, hydraulic fluid in the surge brakes no license plate and the rims of the tires we're so rotted and rusted that I did not think they would make it a hundred milesJim E.
Quick & easy serviceJohn S.
Customer did not leave a comment.Laura L.
Customer did not leave a comment.NICOLE G.
Everything was goodDeborah L.
Customer did not leave a comment.RONALD B.
Customer did not leave a comment.Richard B.
Only one problem I ran into is that the tow bar I got from Walmart was to low with the trailer. I didn't know it be turn around.My brother had to change the ball around. If tell the person it should be turn aound make it bar higher. I had to try find the right size tool to take it off.Gail B.
Customer did not leave a comment.Windal R.
Fast easy freindlyken L.
Customer did not leave a comment.Daniel R.
cruise control did not work and the fan motor was very noisydiane S.
Everything was perfect !!Orlando T.
Very easy transactionWill S.
Could not have been better!!!!!BEN H.
Customer did not leave a comment.JOHN B.
Customer did not leave a comment.MARK J.