Customer Reviews for Guns E Z Own Sales Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Guns E Z Own Sales Inc

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trevor S.
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Gary S.
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Patti R.
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Timothy R.
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Annette J.
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Adam R.
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RAYMOND B.
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The clerk did not inspect my vehicle or offer any assistance after the rental was signed. Hours are extremely limited. No trailering accessories available and no assistance for connecting the trailer was offered. The shop smells moldy.

Perry W.
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Daniel N.
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the truck had a lot of wear and tear on its 100,000 plus miles. the steering was loose. a challenge to keep on a line in a stiff hard wind.

Wendy P.
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I was charged a cleaning fee and I never even used the uhaul. I rented it and the items we were going to move didn't fit into it. Gunz is claiming we left a 2x4 in it and he charged me $ 25.00 plus tax for the removal of it. That's outrageous. Not to mention this guys people skills are pretty crappy.

Marilyn A.
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Great service with good equipment.

James F.
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Emily D.
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Matthew S.
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Denise H.
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Jamie J.
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I was not happy with the process of the mobile way. It took 45 minutes when I got there. People should be told prior as to how long and that you need to be approved before taking the truck. Same goes for the drop off process, having to take photos and answer questions. Good grief. I can day that I will probably not be suggesting UHaul to anyone I know.

John R.
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Jason H.
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Jerry G.
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U-haul..is stealing money off my card...with out my concent

gary L.
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Christopher H.
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Susan B.
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Gun G.
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David J.
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I only needed the trailer from 6am til noon on Monday, but had to pay for 3 days of rentals as he closed at noon on Saturday and wasn't open on Sunday or early Monday morning. Please consider self pick up or some other way to allow me to pay for only what I use or need. Thanks

Jake E.
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RONALD S.
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Michelle M.
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The person servicing rolled his eyes at us several times while asking questions. he has no idea on how to correctly attach a trailer and use the stability chains. Argued with us. So we left and fixed it 2 blocks down. When we got to our location everything inside the trailer was wey because the trailer leaked. I have used uhaul many times and will continue to but never from this guy.

Renae W.
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Eric A.
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Eric A.
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marty L.
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Dylan H.
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James B.
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Unclear about charges - 1 day rental almost 300?

Jeanne M.
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Steve L.
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No one there closed early

Steve J.
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Have places that rent trailers also supply or at least have availability to rent receivers/ball and plug/adapters so a customer can just rent and leave and not have to go to find a tore to buy them from. A general comment for all locations. This location was very helpful to me. He was excellent. His name was Mr. Gun in Red Wing MN

Doug T.
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Karry D.
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The equipment was covered in 4 feet of snow that I and the owner spent 2 hours shoveling. I had three small children with me. I had to reschedule a moving appointment because everything took so long. And nothing was ready.

Robert K.
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Leona B.
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I drove all the way from the Cities in the dark without brake lights, tail lights, blinker lights and only one running light Stressful trip home This trailer needs some work done on the wiring

mike B.
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Charles S.
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april G.
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More knowledge about how to hook up auto transport trailers. Employee needs training

David J.
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maybe have more inventory

Tim A.
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Todd J.
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Gun is a great guy. It was a pleasure doing business with him. I was on the road in a few minutes of walking through the doors.

Jackson P.
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Location is a bit hard to notice, as it is squeezed between buildings and there is not much signage...but everything went well; service was great!

JESSICA G.
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Very friendly welcome me to the city.

Helen C.
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Denise M.
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Very kind, friendly and helpful.

Kimberly P.
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Jeremiah A.
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Micah C.
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Bill G.
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David B.
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TIM A.
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no contact with anyone - dropped off outside of business hours

Barbara M.
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Originally had a truck rented from Penske. The afternoon before a cross country move, Penske cancelled the truck saying "the truck isn't here and I don't know when another one will be available." No assistance to find another truck. U-haul assured me they would find me a truck by the next day and they did! U-haul was much more personable. The truck survived a cross country trip. I will never again do business with Penske. U-haul is the way to go!

Larry P.
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lucinda O.
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Robert D.
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Nothing

CHRIS M.
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difficult to spot while driving by at night,

VICKI G.
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James B.
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No problems.

Shannan B.
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Susan K.
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We have picked up a truck at this location several times. The owners are so nice and the whole process is very efficient. Would definitely rent from them again. Thank you.

Paul S.
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The temperature was -13 below zero the AM I needed it. When I picked the truck up, the UHaul rep had brushed the overnight snow from it and had made sure the vehicle would start. He made the rental process seem pleasant and efficient. He is my new U Haul rental location I'll use. Thank you.

Dale W.
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You need to NOT OVERCHARGE A CUSTOMER! Unbelievable! My trailer was returned ON TIME. The contract does not say anything about DOUBLE CHARGING a customer just Because it's Christmas! CREDIT BACK MY CARD the ridiculous difference than the contract states!

Kristina H.
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Customer services was excellent by the call center employees that helped book the truck. I would say one of the best I've experienced in recent years, and that comes from someone with 23 years of customer service experience. The gentleman at EZ Own in Red wing, was very nice too. Thank you for making one experience easy of this move that was riddled with problems from beginning to end! I will definitely recommend to any friends moving in the future!

Ellison K.
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The location and employee were great. My issue is more with the website. I went to my “preferred location” and my truck wasn't there and I was never told I would need to go to the other location (guns ez own) on the confirmation email. When I got there my pick up time was supposed to be 830 and the location didn't open until 9. What if I would have had an even earlier pick up time? That was my only frustration. Otherwise experience was good.

terry G.
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Customer did not leave a comment.

Stacey L.
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Guns was friendly, helpful , knowledgeable and made this part of my move simple and pleasant. Thank you.

Dennis S.
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PAUL R.
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The store was supposed to open at 9:00, however, the employee arrived late and it did not open till 9:15 - 9:20.

Donald M.
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Stop ripping people off

Steve Y.
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Customer did not leave a comment.

Mike M.
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Aleks T.
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Kimberly P.
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Returned the truck on a Sunday when they were closed and went back to pay the mileage charges Monday. They didn't even know the truck was coming back there and couldn't find my information.

Nicole D.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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