Customer did not leave a comment.
Ann K
Customer Reviews for Guntersville Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had to remotely return my U-Haul as they didn’t open until 10:00. No customer service at all and never saw the inside of the building. I suggest going to a location with better hours.
Lonnie EStaff was very helpful and accommodating. She was clear about my available options and a pleasure to engage in conversation with. Very down to earth person. I had rented an outdoor space to park a car for a few weeks and there was plenty of well lit secured area to do so.
Mark F | Overall ExperienceYou changed the pickup location and then would not allow me to drop off at a different location much closer to my end location.
Teresa MKaren, the facility overseer was amazing to work with and She was very helpful and Understanding, and is so knowledgeable when it comes to, Due to her being so amazing At her Job, I Kept the storage unit for an Extra 3 months because I knew the facility would keep my belongings safe.
Devin P | Overall ExperienceI most definitely loved my storage experience with Guntersville Self Storage! If I ever have to rent another unit, I’ll go there! I love the relationship that I created with the office manager! I will recommend them to anyone, especially with their great prices and security.
Harley S | Overall ExperienceKaren was extremely helpful and wonderful to deal with.
Jane S | Overall ExperienceI signed up to use the mobile app. The barcode/QR code was not posted, so we had to call 3 different people being bounced around from each to get a code to unlock the box for keys. I was not offered anything for my problems or delays in getting to move. It was a HORRIBLE experience!! It ruined what was supposed to be a special day!
Crystal WAllgood.
steve hYour website was down which made it difficult to return truck after hours.
Stacy BI turned the trailer in while the site was closed so I never saw the inside.
Russell CGood job
Craig G | Overall ExperienceThese are really great people usually your just a number in the computer but not with these guys the treat you like your family I would recommend them to anyone that needs a a storage unit
JOHN R | Overall ExperienceIt wasn’t the fault of the place we hit the truck, but more blankets need to be available. They had none, that I know of. I know they didn’t when I had inquired a week or so, earlier.
Lydia MWe ordered appliance dolly and they didn't have it ready or have one for us to use.
DONALD OCustomer services is a joke, spent an hour on hold trying to get help with your self check in/return feature and still was never able to get to talk to someone
JOSEPH JKeep reservations. My equipment and pickup location was changed 3 times. I eventually drove 2 hours away for pickup . I was connected to scheduling where the person was very rude. I called customer service where an employee worked diligently to help me and helped me secure equipment.
JUAN LEnjoyed the experience, friendly customer service.
Bill CRemove the sign pole in the drive through for drop-off for trucks with trailers. No good parking place to leave a truck with a trailer without blocking entrance. Spent way too long of time trying to park the trailer and truck without blocking entrance.
John CBeing my first time dropping equipment this location person wasn’t helpful
BILLY TThe lady that took care of us was very friendly and helpful.
DAVID HStore was supposed to be open for another 15 minutes when I arrived. There was no posted sign informing us of their closing eary.
Henry RTheir staff was very courteous and helpful.
DONALD SThe problem is not the location. The problem is the 24/7 system and processes. Needs to be more user friendly. You need to give the customer a heads up on the two personal contact references, so that way they can expect a phone call.
Christy AThe staff of Guntersville Self Storage did an outstanding job and went above and beyond to help me chose the right auto towing trailer. Process was super easy and fast! Highly recommend them for all of your UHaul rental and storage needs!
Dusty WI can think of nothing that needs improvement. The staff was great, very helpful and friendly. I'll be glad to recommend this location.
ERIC SThis was the cleanest UHaul vehicle and facility I’ve ever been in.
WILLIAM EAmanda very helpful
Robert CAmanda was very helpful and knew exactly what we needed
ROBERT MAmanda Anderson at Guntersville Self Storage was very helpful and her product and process knowledge was outstanding.
Frank MTook care of me, very personable business
JAMES PNo improvement needed! Manager went above and beyond to help us! Thanks for the great service!!
Jim MEverything I needed was available and the staff were great. If it is not broke don't fix it.
dennis pEverything was easy and quick. Thanks
Carl SExcellent service, excellent equipment, no changes needed!
Randall WJada was very congenial and went out of her way to insure I was well taken care of. I was very impressed and hope to use this neighborhood uhaul again in the near future for my transition from south Alabama to north Alabama. She was Great !! Thanks again !! Russell
Russell BJada was excellent! She is very knowledgable, helpful and friendly
Michael MThe person working at this location is very rude and provided terrible customer service! Never again!!!
Diana BEverything went as planned. The manager was very accommodating and helpful.
Sharon HThe online rental is difficult to navigate. But jada, at facility, was very efficient and helpful.
Kathryn HI told the lady one of the tires has a slow leak on one of the tires. When i went back to pick up the same car hauler she said some one with u haul looked at the tire. When i loaded my car the tire was flat again so i put air in it again so that’s tells that’s all he did was looked at the tire. And by the way i will over charged when I rented the car hauler in Hahira, Ga
DEAN SOwner was helpful and polite!
Margaret WCab was dirty with mud when I picked it up. Outside needed washing. Unit was brand new in great shape.
Lanny PJada was fabulous. She could not have been more helpful. I would highly recommend this location to anyone!!
loren tYou U-Haul can call and confirm like you are supposed to - I had to look up the number and call the pickup location myself. You U-Haul can actually provide the information input when the unit is prepaid to the pickup location and not waste our time good over the same information again. Based on your guarantee you owe me the $50 credit.
James BMake them answer the phone and not let my calls go to the national Uhaul number which will not be answered. Every time I called them I got transferred to the national number and was on hold for a minimum of 30 minutes, sometimes as long as 1 hour. This is such a big problem that I will not use Uhaul again if I have any other options.
Tom Pstaff went over and beyond to answer all our questions. was very helpful in reporting the minor damages we found before leaving this location.
Charles AWe reserved the truck for another location. On the day that we were to pick it up U-haul called and wanted to know why we had not picked up the truck in an entirely different location. About 20 miles out of the way from where we needed it. That meant a 40 mile round trip just to pickup and drop off the truck. After a great deal of conversation a truck was found closer to where we needed it. When you make a reservation (3 weeks in advance) you expect the vehicle to be at the location where you requested. We are not happy with UHaul's way of changing locations.
jane kAlicia is a great manager! For me, moving is just plain stressful. She was calm, confident, and super helpful. Than you so much.
thomas mKeep traffic dept out of transaction. They input wrong date twice.
Kay LHave better instructions for getting U-Haul when location is closed. Have better phone help that listens to what the customer is saying. Had a BAD experience since Uhaul said I had truck 2 days before I picked it up and when I called U-Haul after hours number, I had more issues for over 30 mins before scheduled reservation to pick truck up.
MatT DAlicia was very easy to deal with. She has great suggestions and tips for a move. She makes a overwhelmed situation bearable. Thank you so much for the professionalism and attention. This is my go-to place.
lauva pLove the staff in Guntersville. Very helpful making the reservation and processing return.
Ronald kThey went above and beyond, great people.
CASPER BVery nice agent....
LUIS T