Customer did not leave a comment.Joshua W.
Customer Reviews for Guymon Econo Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The Lady is rude and the gas tank wasn't really fullMary G.
Customer did not leave a comment.Jose O.
Customer did not leave a comment.demarcus D.
Customer did not leave a comment.Dhakiya Y.
Had to get a trailer I didn't want. The closest one was an hour away. But all in all, a good transition.April G.
Customer did not leave a comment.Thomas B.
Superb!!! We could not have asked for better customer service!!! Cannot say enough about the assistance we received. Extremely satisfied!!!mark R.
Had to mop and clean inside was hauling light colored furniture. It was really dirty .Constance R.
I had a storage unit, at times up to three units at a time, for the last 20 years. Yes, I was there since 2002. I’ve seen owners come and go. I would often prepay for up to 6 months at a time. As I have fallen on hard times financially, I had to do my best to empty out my last one as quickly as I could, living 4 hours away. The lady at the desk told me to not worry about what I couldn’t take out to the dumpsters, since the dumpsters are always full (she has even said it that she’s never seen it be picked up), and it was very windy that day. Trash had been blowing all over to begin with. She also told me that I would not get charged for a cleanout. I asked her a couple of more times too, to make sure. Either way, I wanted to get as much cleaned up and bagged up as I could, to take with me. Since I was put in the computer as moved out, and it was after hours, my code to get out of the facility didn’t work, and I was locked in at the storage facility for quite a while. A friend ended up calling the police to get help, but thank God, someone after a while, was going to visit their unit, and I was able to get out then. I wouldn’t have had a way to get back in to finish up, didn’t know who to call so I could get back in to finish up, and with no place to go that late in the day, I just had to take my loss and go ahead and drive the 4 hours back home. I had already paid for March, but had hoped that if I left early in the month like that, that I could get the last bit of my money back. Per my receipt from them, I was supposed to get $70 back. After calling a few times to try and get what was said on my receipt ($70 to me is a lot of money), with the lady clearly saying that I wouldn’t get charged for the cleanout, the owner finally called me almost two weeks later, to tell me how much they charge for a cleanout, that they had pictures of the way that I left it, how long and how hard the cleanup guy supposedly worked to clean it out, and how first it was that they had to go to a different dumpster, and then to the landfill. My friend retired from the city’s sanitation department there (he drove one of their garbage trucks), and has said too, that if a business’s dumpsters are always full, they get more dumpsters. It wasn’t my fault that theirs are always full, that they don’t have enough dumpsters, and that I was locked in for not sure how long. I was also told by the owner on how I would pay the old rates, but the lady that used to work there told me that they started the new rate as of January, that they were going to go up to the new rate of $78 per unit. I had been paying $300 for every 6 months. I’ve even paid a year in advance at least one time that I can remember. Either way, if I didn’t pay enough, I am sure that someone would have told me, and locked me out of being able to be able to get in at all. Either way, I couldn’t get out, after being locked in that move out day, and then to come back in, to finish everything. I wouldn’t be surprised if they haven’t already rented my storage unit out by now, to get paid by the new tenants, and with my this month’s rent. This is not how you treat customers who have been there over a dozen years before you bought the place. Please to whoever is looking for a storage unit, there are plenty of cheaper options around town. I wouldn’t wish the way that I got done by the owner on anyone.LINDA C. | Overall Experience
Super nice people. Very helpful. I wished we still lived there. We used their storage for 2 years. Never had any issues at all.Brenda P. | Overall Experience
Customer did not leave a comment.DUANE S.
Customer did not leave a comment.Debra J.
Customer did not leave a comment.DANIELLE C. | Overall Experience
Great to work with! Great facility!Thomas F. | Overall Experience
Easy, fast and good price.JUAN P.
Customer did not leave a comment.Romero G.
Customer did not leave a comment.Cassidy F. | Overall Experience
Very accommodating and helpfulCLINTON M.
Customer did not leave a comment.BILLIE H.
Customer did not leave a comment.Sarah N.
Customer did not leave a comment.Gabriel L.
Customer did not leave a comment.George L. | Overall Experience
The lady was not a very nice person.Chandler E.
Nothing you were very helpfulJoseph T.
Was okay as is.AMERICO D.
Excelente servicioALFREDO C A.
Very helpfulEDGAR H.
Nice customer serviceCATHERINE E.
Customer did not leave a comment.Michael M.
When your room to drop things off excellent no improvement needed thank you great jobPATSY ANN S.
Customer did not leave a comment.William S.
Hedi is an excellent helper in always getting us set up with the right equipment for our need. I run a moving service and she is always friendly and very accommodating. Guymon FurnitureOMAR A.
There was no one at the drop off location except for someone mowing the lawn. We needed to use the website to check-in but it kept telling me I was not at the drop off location even though I was in their parking lot. The mower came over and we were able to check the truck using his phone.RICHARD A.
Customer did not leave a comment.KEITH D.
Vechicle was clean but was low on oil and rear tires were low on tread.Richard L.
Customer did not leave a comment.MEGAN H.
Customer did not leave a comment.DELVIN L.
Customer did not leave a comment.BILLY R.
Heidi Edwards went above and beyond when my wife and I went in needing a car trailer (we had just blown our engine traveling from Arizona to our home in Michigan). She was extremely helpful, pleasant as can be, made us feel welcomed in a town we knew no one, and made us feel safe. I would recommend this place 15/10 just because of Heidi.DANIEL LEE E.
Door was hard to open on the trailerMICHAEL H.
Have a live human being at the site, says it is open but not a single human being there.JOSE M.
Customer did not leave a comment.Darwin K.
Customer did not leave a comment.Jessica G.
Customer did not leave a comment.MICHAEL H.
Customer did not leave a comment.KIRK H.
Keep regular hours.PAUL I.
Customer did not leave a comment.CHRISTOPHER B.
Customer did not leave a comment.ALICE C.
Customer did not leave a comment.larry J.
Customer did not leave a comment.JOSE A.
Customer did not leave a comment.Betty K.
Had to go to the facility three times before someone was there to give me a trailer. The person who seemed to be in charge that day stood me up twice. at least the backup people were nice and came through on my third visit. It was very frustrating and cost me several hours of my time.Robert B.
No commentsJESUS M.
Keep a person at the place all the shift because I wait for two hours when she went to lunchAMBROSIO M.
We wanted a 15 ft truck and we were told that's what we got and it was only a 12 ftMark M.
Customer did not leave a comment.Cleburn W.
Customer did not leave a comment.TERRY S.
Customer did not leave a comment.CINDY S.
Customer did not leave a comment.Jody J.
Customer did not leave a comment.JANET R.
Customer did not leave a comment.Jared S.
Heidi is wonderful!!!!Elgie D.
Customer did not leave a comment.BLANCA M.
Customer did not leave a comment.Cheyenne S.
Customer did not leave a comment.James C.
Customer did not leave a comment.Barbara M.
No changes neededASHLEY C.
Customer did not leave a comment.BRENDA H.
Customer did not leave a comment.Brian A.
The rental went well,John T.
The very kind lady at this facility went way outta her way to try to help me.She was very helpful and very kind.Deborah M.
Customer did not leave a comment.Michael Z.
Good as it is nowAmerico D.
Customer did not leave a comment.Kenneth B.
Same, keep doing what you are doing, everything excellent.Bill L.
Customer did not leave a comment.Thomas R.
Customer did not leave a comment.James N.
Customer did not leave a comment.chad T.
nothing as everything was greatLyndol H.
Customer did not leave a comment.Melanie L.
The staff was very helpful.Deborah M.
Customer did not leave a comment.Tammie E.
Customer did not leave a comment.LINSEY M.
Love doing business with Noelle & Johnathon! Their Manager, Heidi, is a Gem!!!Elgie D.
Will definitely use next time need arises. Courteous and helpfulCheryl B.
Customer did not leave a comment.wanda R.
Nothing, service was really good!Jordan S.
There was a hand written not saying the person would be right back but no one came. When I called the uhaul help number I was extremely frustrated with their lack of help. I was in a brand new town with poor cell signal and was sent to an address that didn't exist when I could have saved money returning in Goodwell. The person on the phone suggested we just wait and return the next morning. It's a 18 mile drive one way. Suggesting that was ridiculous. I was beyond disappointed with the customer service I received. This was a completely negative experience.Maegan J.
Be more flexible with a request to change the location for returning the equipmentRobert S.
Customer did not leave a comment.Alice E.
Customer did not leave a comment.Scott M.
Customer did not leave a comment.Jeremy G.
Customer did not leave a comment.Russell K.
The manager who rented the Uhaul out to me was extremely professional, helpful and efficient and overall it was a very good service rendered.Charles C.
Customer did not leave a comment.wade W.
Dunno - Great!Daviid C.
Jonathan and Heidi were very nice and very helpful. They went out of their way to help me out. I want to Thank them for helping me out.. Thanks again, ShanonShanon R.
I would check into the internet/network connection. We had to go through the rental process twice because the program froze and lost all of the entered data.John K.
Trailer was in excellent condition. Clean and tires were practically brand new. No issues at all pulling it.Sean F.
Customer did not leave a comment.raymond M.
Customer did not leave a comment.Terri S.
Staff was very friendly and helpfulLALO G.
Customer did not leave a comment.Stacy N.