We live 5 minutes from McEver Rd UHaul yet had to drive an hour round trip to pick up this UHaul. Nice guy, but he's not even a UHaul location which meant we had to come back and go to McEver to get our pads we ordered. Ridiculous to have to chase after a truck.Charles H.
Customer Reviews for Gwinnett Wheel Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Need larger sign out front on roadJoseph S.
Customer did not leave a comment.Desiree D.
Despite reserving the rental truck a week in advance my desired pick up location did not have the truck available to rent so I had to pick up the truck from a location 14 miles away from the desired location. Also, the location where we did have to pick up the rental did not have the appliance hand truck which we reserved at the same time as the truck. We then had to call multiple people and locations to get a hand truck and we were given a utility hand truck but still charged for the price of the more expensive hand truck.Katelyn B.
Customer did not leave a comment.Crystal M.
Dropped on Sunday morning- no one was at office. Dropbox.Mark S.
The location we was told to return the rental was way to far from my home. Which made it the rentals cost more!! Disappointing!!! No was there when we drop the rental off! And thank goodness it was day time when we dropped it off. Because if it was at nightâ€¦ it would've been way too dark!!!! If I need to move againâ€¦I'll use another company!!!😡Sonia F.
I came here after the truck I was supposed to get in another city was MIA, and this was a last minute solution. There was no one there to check me in upon arrival, I stood in the parking lot for half an hour waiting to leave. Upon arrival I was greeted by some guy who drove up on an ATV from the house next door who knew the u-haul operator but had no idea about our last minute detour, and told me no one was available to help me. The back of the truck was dirty, including Red Bull cans and cigarette butts. This was about two hours after my scheduled check in at the original location where the truck was supposed to be in Athens. Not completely their fault though: I originally had a 10am reservation in Athens (North Avenue). After waiting there until about 11:15am, the truck was still not available. They were very apologetic and told me they called the customer who was in possession of the truck repeatedly. They said the only other available vehicle in the area was 25 miles away, and they assured me it would be ready to go, complete with blankets and hand truck. So I had to drive my car 25 more miles (and 25+ back home) to this unmanned place that I was assured by the Athens location would have a truck ready, but it was not. Dirty, no hand truck, no blankets. So I spent 50 extra miles worth of gas and started my move 3 hours late after a huge hassle. So I feel like this is really a u-haul problem, not just a location issue. I'm sure it's in the fine print somewhere, but what is the point of making a reservation if there is no guarantee of an available vehicle? Yeah, my fault for not reading the fine print, but if I had, I would have chosen a different rental company.Jessica A.
Customer did not leave a comment.John H.
Customer did not leave a comment.Kyle E.
Customer did not leave a comment.MICHAEL E.
Customer did not leave a comment.Vasile T.
Customer did not leave a comment.Jack H.