Nice ride, no complaints!
Pat D.
Customer Reviews for Hi Fi Plus Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My equipment didn't have a dolly that I ordered waiting inside the vehicle. I paid for that and was charged for that. With it being after hours, no one was there to help. Perhaps having an on-call agent to assist with any potential rental equipment that could be missing from the order.
Ebony P.I HATE Uhaul's gasoline policy. Of course the mark on the paperwork was higher than actual so you're welcome for the extra gas. The truck leaked in the rain and all the furniture I was transporting got wet. The tires were so worn I was unable to exceed 50 MPH all 600 miles from Florida to prevent hydroplaning. Just a terrible experience.
Douglas R.Nothing, this location is convenient, the individuals here are the friendliest and most helpful I have encountered. Highly recommended for your U-Haul rental needs. Will always use this site for any of my moving needs.
Victor K.Had reservation in a location closer to where I need it the u-haul after arriving I was told there was no truck for me and that they would look for a truck for me elsewhere. They found one 18 miles away from original location which I ended up having to pay .99 a mile from and to site just on that alone I spend $40. Not happy
Ricardo R.Friendly people at this location. Helpful attendant. Got me going pretty quickly. thanks
Dennis S.Train the team on how to update a reservation. I had the wrong return date on my reservation and the person could not update it.
Michael M.Our Friends at Hi Fi Plus had EXCELLENT Customer Service, and helped us with flexibility when we ran into an unexpected delay caused by a fatal accident on Interstate 95. We love the helpful Staff who made our pickup and drop-off experience smooth as silk!!
Ken F.Truck was filthy. The cab had some cigar smokers or something and they used the cup holders and dash board as an ashtray. Smelled like an ashtray. Spend 2 hours cleaning. Left hand mirror was loose and would "self adjust".
christopher B.Uhaul services did not have my truck available at the first location. I reserved the truck 1 month before pick up. It took me 15 minutes to get anyone on the phone to find another truck location then another 15 minutes to drive to the new truck location that was even further away from my home. I wasted about an hour of moving time. I hired mover through uhaul services that charged $90/hr. Since I couldn't get the truck as planned I wasted an hour of hired movers time. Uhaul would not reimburse me for this wasted time.
Donald S.Very friendly and helpful! Thank you! We were a little confused at drop-off after hours, but everything worked out fine.
Aaron B.To no fault of pickup location computer glitches made an easy pickup a 1hr ordeal
steven C.AC did not work at all, just blew hot air
Eric T.Excellent service and great job
Haig J.It is hard to improve on a 5 star rated location but I can add the staff are personable, friendly and knowledgeable! Great rental experience!! thanks...
Joe C.The people are great, equipment up-to-date and clean.
darlene L.The location isn't designed to drop off a tow dolly trailer. Although the representative tried to assist in the return, he had a difficult time.
JOHN O.Other than an address snafu due to a resent move all was good. Would rent from Hi-Fi plus again.
EDWARD S.The equipment that I rented he did not have he gave me a hand truck that didn't roll right and he was trying to get more money from me
EUGENE G.Did not have the correct equipment. I needed a furniture dolly and gave me a unneeded appliance dolly. The man couldn't get the computer to work and kept us there over 30 min.
EVAN M.the truck had steering wheel issues and should had been addressed before we took it
ANGELIQUE R.Was redirected to pick up here instead of two preferred locations. This is a car stereo shop that does U-haul on the side. Not sure that I'd recommend this place as a first stop.
Douglas D.the app would not accept the photos I took of the odometer and fuel gauges. This malfunction cost me almost an hour.
Lance D.Pros: The service manager Linton was excellent! What a joy it was to be his customer. He was so very pleasant, happy and ever so helpful. Great service, the best. Cons: the truck was a little dirty.
GERARD W.Nothing that I can think of.
Gerald H.Horrible experience with phone customer service and the bait and switch
WILLIAM J.Very easy to drop off
COREY G.There should be a refund if you don't use the equipment ren at least mileage can tell. Paid for nothing
DENISLAV M.The guys who run the place are great. Super friendly and helpful
KYLE S.Nothing
JEANETTE T.I was under the impression they would be open it they were closed, so I had to remove the trailer myself. Which is totally fine, I was just told someone would do it for me. It was a holiday, so I understand but the drop off process was kind of stressful.
MORGAN D.Nice customer service
JOSEPHANTHONY D.It was an awesome transaction in Melbourne
DONNA L.Great customer service and very friendly. Will def recommend to friends.
ALBERT G.Upon arriving for drop off, I was advised I could not drop the trailer at this location. I mentioned to the man that I did not have the opportunity to take the trailer elsewhere and additionally, the location is what was designated on my contract. After a long period of back and forth, the man called to his manager/supervisor to address the issue. I explained to her that I did not have time to drop off at another location. She offered a $50 VIP Uhaul credit for me to drop off at the proposed location. I told her that in order for me to drive to the alternate location that I would expect to be compensated for a $100 credit or else I would have to leave the trailer at current drop-off location. Her response to me was “do what you have to doâ€. I felt that the whole scenario was handled very poorly and that due to the breakdown in communication between Uhaul and its representatives, that ultimately the customer had to suffer. I had requested a specific drop off location based on my availability and was confronted upon my arrival with no prior knowledge of the concern.
Andrew S.Invoice was incorrect and did not reflect handwritten changes made by the vendor. Caused additional work to correct.
Vincent M.At last minute received call on 4/29 to drop off at different location . Could not give me exact address. Went there and they wanted us to pay $75. We then took to address on contract but closed My driver, my son had to go to work n 4/30. I went to contact location on 4/30 to turn in key. Big drama for a simple drop off . Now you are charging $26 for gas when guy would not check me in ?
MARK A.My dollies I paid for were not in the truck, made our move much, much more difficult without tools
Jessica L.Didnt have to use the wipers but did notice the arms are very rusty otherwise rental was great
KEVIN V.Nothing Everything was great!!!!!
JAMES M.Originally I was supposed to pick up from a location in Satellite beach. After sitting there for 1 hour without anyone showing up, I had to call and change to this location 15 miles away. They should be removed from Uhaul's list of available locations. They make uhaul look unprofessional.
Ryan W.Manager very polite, helpful, and knew what he was doing. Made you feel comforable
JOHN F.the truck was unsafe. pulled hard to the left when braking. dash lights not working. driver door bent, lots of wind noise, steering real bad. headlights barely working.
LLOYD C.My only complaint was the process for returning an item after hours. If you have a smartphone and the UHaul app on it, everything goes smoothly. However, if you try to use the website to enter the return information, I could not get it to work and your customer service rep could not help me either. I was lucky that my son was with me and he downloaded the app to his smartphone and we filled out the necessary information. Instructions for using the website should be documented so that either the customer or your customer service representative would know how to do.
Ann S.A uhaul should have ramps to making moving furniture easier.!To be given a truck with no ramp is useless.
CAREY A.Did not get the right uhaul number trailer. It was not clean. The gentleman was not friendly.
Michelle S.The van we got had roaches in it. we did see them when we first picked up the van. When i said something when returning it the people working could of cared less.
JESSICA D.Rented a trailer from Linton Foster. Very quick friendly service. Even had an associate hook it up. Good rate, would definitely recommend this place.
Ronald Z.Using the app was an awful experience, I ended up having to call and was on hold for 20 min only to be transferred and on hold again In order to get the pick up my truck option and then I had to call again in order to get the payment code for the movers. It was very frustrating and inconvenient, esp since I was in the middle of a move and had the movers and friends waiting in me
Joanna E.The people were freindly. The location was convenient. The communication was excellent.
JOSEPH W.Great customer service. Great deal. Thank you.
MARY M.I've requested a dolly as part of the rental and I've assumed that it was on the truck, but it was not.
Mauricio U.Very nice business representative.
kenneth P.