Customer Reviews for Hi Fi Plus Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Hi Fi Plus Inc

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michael G. on

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friendly service

jeff W. on

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I was quoted one price then when I went to pick it up the price changed a lot but still rented it for the move

Michael M. on

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Verify tbe contract before sending emails and balance the tires.

Joao D. on

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The Uhaul rep on site put in the wrong destination address even after I repeatedly told him that he entering in my billing address instead of the final destination for the move. After I stressed to him multiple times he told me that I would be able to send a text message to choose the uhaul delivery point. Shortly after I received a message saying that I was to return the Uhaul about 80 miles from where I wanted to get to, ending up in me being overcharged by more than 100 dollars.

Bradley W. on

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The truck was filthy inside at pickup. It was if a soda can had exploded inside the cab. We spent an hour cleaning the inside cab. Other than that my experience was very good at both pickup and drop off.

ryan F. on

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Andrew V. on

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Nelson Eddy R. on

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Stephen B. on

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Tyson D. on

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Tony N. on

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This is not based on the location I got the truck but on the other two issues.

DONALD H. on

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Not a thing, very well trained in renting equipment and customer needs

Michael S. on

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I rented the truck for 24 hours. I spent 20 minutes on the clock watching a man who clearly did not know how to use the Uhaul computer program struggle going back-and-forth between the same screens. I then use the next 15 minutes of my rental time to wash love bugs off the front windshield and turn signals. Dead bedbugs on the windshield is a safety issue. Customers should not be on the clock while they’re cleaning your vehicles. Lastly, carting around a bag of your blankets that I don’t use takes up space that where I could’ve put my personal possessions.

david C. on

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The man there was very rude and nasty! He tried to rip me off when I picked up the trailer. I reserved online for 1 day (24hrs) and then I received a call stating the trailer I reserved was not available at the location I selected. I was sent across town to this HiFi location to receice poor rude disgusting service from a man who refused to give me his name and tried to charge me fpr 2 days. When I told him no I only reserved for 1 day and was only needing the trailer for a few hours, he stated he was closing. and I would have to keep the trailer until the next morning, no problem. I asked him to fix it in his computer to a 1 day rental. He said he could not do that as I already reserved online for 2 days. I showed him the picture and screenshot of my reservation stating it was fpr 1 day! He was very rude and disrespectful and did not want to make the adjustments. When the trailer was returned the next morning, he refused to give me a receipt or any paper work showing the trailer was returned. He hand wrote a price on a piece of paper. I got an email an hour later stating the trailer was never returned. I immediately called him and he started yelling at me on the phone, stating if I dp not like the way things are handled then I need to take it up with uhaul corporate! I again asked for his name, he said his name doesnt matter and it is not my business, call uhaul corporate and slammed the phone in mu ear. An hour later I received an email with a reveipt showing the trailer was returned. He is terrible and uhaul should reconsider their business through this man. I will never go there again and i will never refer or recommend that location to anyone!!

Yaling C. on

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A Courtney Y. on

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No improvement needed. Handled very well!

Enrique O. on

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elbert L. on

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Thomas C. on

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cecilia M. on

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Make sure he signs in uhaul trailer as soon as it is dropped off.

Donald C. on

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The attendant charged for a truck . I wanted a deal is . now both charges are out of my act . 250.00 over what I wanted . I use uhaul a lit . first and only time this has happened .

Gary L. on

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Martin H. on

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Paul A. on

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James B. on

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greg M. on

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I saw no problems. Attendant was quite polite.

DUNCAN F. on

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William K. on

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I dropped the trailer off Monday morning, less than 24 hours after getting it, and the drop off location charged me for an extra day!

Seth R. on

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Customer did not leave a comment.